The business of listening [[electronic resource] ] : a practical guide to effective listening / / Diana Bonet

• Autore: Romero Diana Bonet <1942->
• Pubblicazione: Menlo Park, Calif., : Crisp Learning, c2001
• Edizione: 3rd ed.
• Descrizione fisica: 1 online resource (110 p.)
• Disciplina: 153.6/8
• Soggetto topico: Listening
• Soggetto genere / forma: Electronic books.
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 102).
• Nota di contenuto: ""Title""; ""Copyright""; ""About the Author""; ""Preface""; ""Contents""; ""PART 1 Why Should You Listen?""; ""Whatâ€?s in It for You?""; ""Listening-related work activities""; ""Whatâ€?s in It for Your Organization?""; ""Asleep at the Switch: The Cost of Lazy Listening""; ""The Joy of Small Change""; ""PART 2 Four Key Elements of Good Listening""; ""How to Be a Good Listener""; ""Four Key Elements""; ""Key Element 1: Hear the Message""; ""Listening Is Voluntary""; ""Three Keys to Hearing the Message""; ""Key Element 2: Interpret the Message""; ""Words""; ""Filters""; ""Tone of Voice"" ; ""Non-verbal Cues""""Key Element 3: Evaluate the Message""; ""Key Element 4: Respond to the Message""; ""Review Lab For Key Elements 1â€?4""; ""PART 3 Your Listening Style""; ""You Are Unique""; ""The Promoting Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets a Promoterâ€?s Attention?""; ""The Supporting Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets a Supporterâ€?s Attention?""; ""The Directive Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:"" ; ""What Gets a Directorâ€?s Attention?""""The Analytical Style""; ""The Good Stuff:""; ""The Downside:""; ""TIPS FOR BETTER LISTENING:""; ""What Gets an Analyzerâ€?s Attention?""; ""PART 4 Whatâ€?s Your Listening Attitude?""; ""A Listening Attitude: Your Key to Success""; ""Barriers to Communication""; ""Bridges to Communication""; ""How Well Do You Listen?""; ""How to Stomp Bad Listening Habits""; ""Catch yourself in the act""; ""Fight the habit""; ""Substitute the old habit for a new habit""; ""Acknowledge your success""; ""Be patient with yourself""; ""How to Help Someone Listen to You"" ; ""Behaviors That Help People Listen""""PART 5 Ten Tips for Tip-Top Listening""; ""Listening Louder""; ""Tip 1: Take Notes""; ""Tip 2: Listen Now, Report Later""; ""Tip 3: Want to Listen""; ""Tip 4: Be Present""; ""Tip 5: Anticipate Excellence""; ""Tip 6: Become a “Whole Bodyâ€? Listener""; ""Tip 7: Build Rapport by Pacing the Speaker""; ""Tip 8: Control Your Emotional “Hot-buttonsâ€?""; ""Tip 9: Control Distractions""; ""Tip 10: Listening Is a Gift, Give Generously""; ""SUMMARY""; ""Points to Remember""; ""Part 1: Why Should You Listen?""; ""Part 2: How to Be a Good Listener"" ; ""Part 3: Your Listening Style""""Part 4: Your Listening Attitudeâ€?A Barrier or a Bridge?""; ""Part 5: Ten Tips for Tip-Top Listening""; ""Develop a Personal Action Plan""; ""Authorâ€?s Suggested Answers and Comments""; ""The Benefits of Listening""; ""What Do You Know About Listening? (page 8)""; ""Listening Lab: Hearing the Message (page 18)""; ""Vacant Vincent (page 50)""; ""Critical Carrie (page 51)""; ""Complaint Curtis (page 52)""; ""Arlo Active (page 53)""; ""Lisette Listener (page 54)""; ""Additional Reading""
• Titolo autorizzato: The business of listening
• ISBN: 1-4175-2421-9
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910449783203321
• Lo trovi qui: Univ. Federico II
• Serie: Fifty-Minute series.