Outsourcing and service work in the new economy [[electronic resource] ] : the case of call centres in Mexico City / / by Jose-Luis Alvarez- Galvan
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| Autore: |
Alvarez-Galvan Jose-Luis
|
| Titolo: |
Outsourcing and service work in the new economy [[electronic resource] ] : the case of call centres in Mexico City / / by Jose-Luis Alvarez- Galvan
|
| Pubblicazione: | Newcastle upon Tyne, : Cambridge Scholars Publishing, 2012 |
| Descrizione fisica: | 1 online resource (212 p.) |
| Disciplina: | 331.761381142097253 |
| Soggetto topico: | Contracting out - Mexico - Mexico City |
| Call centers - Mexico - Mexico City - Employees | |
| Call centers - Mexico - Mexico City - Personnel management | |
| Soggetto geografico: | Mexico City (Mexico) Commercial policy |
| Soggetto genere / forma: | Electronic books. |
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY |
| Sommario/riassunto: | This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi... |
| Titolo autorizzato: | Outsourcing and service work in the new economy |
| ISBN: | 1-4438-3817-9 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910463442403321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |