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[null,"1.","Record Nr.",null,"UNINA9910463442403321"]
[null,null,"Autore",null,"Alvarez-Galvan Jose-Luis"]
[null,null,"Titolo",null,"Outsourcing and service work in the new economy [[electronic resource] ] : the case of call centres in Mexico City / / by Jose-Luis Alvarez- Galvan"]
[null,null,"Pubbl/distr/stampa",null,"Newcastle upon Tyne, : Cambridge Scholars Publishing, 2012"]
[null,null,"ISBN",null,"1-4438-3817-9"]
[null,null,"Descrizione fisica",null,"1 online resource (212 p.)"]
[null,null,"Disciplina",null,"331.761381142097253"]
[null,null,"Soggetti",null,"Contracting out - Mexico - Mexico City"]
[{"$nulls":4},"Call centers - Mexico - Mexico City - Employees"]
[{"$nulls":4},"Call centers - Mexico - Mexico City - Personnel management"]
[{"$nulls":4},"Electronic books."]
[{"$nulls":4},"Mexico City (Mexico) Commercial policy"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"TABLE OF CONTENTS; LIST OF FIGURES AND TABLES; ACKNOWLEDGEMENTS; INTRODUCTION; CHAPTER ONE; CHAPTER TWO; CHAPTER THREE; CHAPTER FOUR; CHAPTER FIVE; CHAPTER SIX; CONCLUSIONS; BIBLIOGRAPHY"]
[null,null,null,"Sommario/riassunto","This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experi..."]