Vai al contenuto principale della pagina

Managing sport and leisure facilities : a guide to competitive tendering / / Philip Sayers



(Visualizza in formato marc)    (Visualizza in BIBFRAME)

Autore: Sayers Philip <1945-> Visualizza persona
Titolo: Managing sport and leisure facilities : a guide to competitive tendering / / Philip Sayers Visualizza cluster
Pubblicazione: London ; ; New York, : E. & F.N. Spon, 1991
Edizione: 1st ed.
Descrizione fisica: 1 online resource (288 p.)
Disciplina: 790.06
796.06841
796.069
Soggetto topico: Sports facilities - Great Britain - Management
Leisure industry - Great Britain - Management
Contracts for work and labor - Great Britain
Note generali: Description based upon print version of record.
Nota di contenuto: Managing Sport and Leisure Facilities A guide to competitive tendering; Copyright; Contents; Preface; Chapter 1 Background to leisuremanagement; Early developments; Leisure revolutions; Market differentiation; Rise or fall; The political dimension; The Local Government Act 1988; Summary; Addendum: The 1988 Act. Amended; Chapter 2 Client contractpreparations; Compulsory competitive tendering; The contract documentation; Legal formalities; Customer care formalities; Inviting tenderers; Summary; Addendum: Contractor appraisals; Chapter 3 The financial basis; Income; Leisure gain?
Building maintenanceThe bid; Profit or loss; Insurance; Summary; Addendum: Income options; Chapter 4 Business planning and tendering; Income projections; Forward planning; Company review; Preparing the bid; Staff costs; Compiling the bid; Determining income; Client permissions; Tender submission; Summary; Addendum: Management data; Chapter 5 Recreation contractors-tender experiences; Crossland Leisure; An analysis of documents; City Centre Leisure; Circa Leisure plc; Summary; Addendum: Client control; Chapter 6 Delegation and contract management; Technical and recreational delegation
Delegation and motivationOperating to a budget; Financial delegation; Organization and structure; Financial responsibility; Incentives; Year on year comparisons; Business strategy; Summary; Addendum: Defaults, penalties and control; Chapter 7 Hotels: the leisureexperience; A Role Model; Local authority hotels; The Harperley Hotel; Hotel management principles; The Great Western Royal Hotel; Summary; Addendum: Service standards in hotels; Chapter 8 Catering andsubcontracting; Subcontracting; Arranging subcontracts; Catering as a subcontract; Catering management; Trading reports; Profit or loss
SummaryAddendum: Catering controls; Chapter 9 Performance indicators; The basis for performance indicators; General business indicators; Client indicators; Client and contractor measurements; Contractor indicators; Contract performance; Summary; Addendum: Performance indicators; Chapter 10 Management buyouts; Basic principles; Qualifying conditions; The Westminster 'buyout'; The Rochford 'buyout'; The Audit Commission; Summary; Addendum: The advice of the Audit Commission; Chapter 11 Quality assurance; Quality control; Quality assurance; Key elements; Implementation; Quality circles; Summary
Addendum: Quality assurance guidelinesChapter 12 Promotions andMarketing; Advertizing; Under new management; Sponsorship; Customer assessments; Questionnaires; Contract monitoring; Targeted marketing; Delegation; Marketing; Summary; Addendum: Target groups; Chapter 13 Conclusions; Civic Leisure; Competitive management; A summary of management; The way forward; Who benefits?; Appendix A Outline contractdocuments; Appendix B Preparing specifications; Appendix C Government directives; Appendix D Customer satisfactionsurveys; Appendix E Acknowledgements andreferences; Index
Sommario/riassunto: Concise and thoroughly detailed Managing Sport and Leisure Facilities is a clean operating guide to leisure management by contract, providing expert advice for both contractor and client. The author includes extracts from the relevant legislation and tender documents, and shows you how to submit a winning tender. He provides guidance on how to carry out customer surveys and also covers special items such as operating leisure facilities in hotels and sub-contracting catering services.
Titolo autorizzato: Managing sport and leisure facilities  Visualizza cluster
ISBN: 1-135-82881-4
1-135-82882-2
1-280-10596-8
9786610105960
0-585-45692-5
0-203-47399-X
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910828904003321
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui