LEADER 05474nam 2200721Ia 450 001 9910828904003321 005 20200520144314.0 010 $a1-135-82881-4 010 $a1-135-82882-2 010 $a1-280-10596-8 010 $a9786610105960 010 $a0-585-45692-5 010 $a0-203-47399-X 024 7 $a10.4324/9780203473993 035 $a(CKB)1000000000251691 035 $a(EBL)180977 035 $a(OCoLC)84860178 035 $a(SSID)ssj0000081756 035 $a(PQKBManifestationID)11119268 035 $a(PQKBTitleCode)TC0000081756 035 $a(PQKBWorkID)10115108 035 $a(PQKB)11084321 035 $a(MiAaPQ)EBC180977 035 $a(Au-PeEL)EBL180977 035 $a(CaPaEBR)ebr10096595 035 $a(CaONFJC)MIL10596 035 $a(OCoLC)826515773 035 $a(EXLCZ)991000000000251691 100 $a20000000d1991 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aManaging sport and leisure facilities $ea guide to competitive tendering /$fPhilip Sayers 205 $a1st ed. 210 $aLondon ;$aNew York $cE. & F.N. Spon$d1991 215 $a1 online resource (288 p.) 300 $aDescription based upon print version of record. 311 $a0-419-17350-1 327 $aManaging Sport and Leisure Facilities A guide to competitive tendering; Copyright; Contents; Preface; Chapter 1 Background to leisuremanagement; Early developments; Leisure revolutions; Market differentiation; Rise or fall; The political dimension; The Local Government Act 1988; Summary; Addendum: The 1988 Act. Amended; Chapter 2 Client contractpreparations; Compulsory competitive tendering; The contract documentation; Legal formalities; Customer care formalities; Inviting tenderers; Summary; Addendum: Contractor appraisals; Chapter 3 The financial basis; Income; Leisure gain? 327 $aBuilding maintenanceThe bid; Profit or loss; Insurance; Summary; Addendum: Income options; Chapter 4 Business planning and tendering; Income projections; Forward planning; Company review; Preparing the bid; Staff costs; Compiling the bid; Determining income; Client permissions; Tender submission; Summary; Addendum: Management data; Chapter 5 Recreation contractors-tender experiences; Crossland Leisure; An analysis of documents; City Centre Leisure; Circa Leisure plc; Summary; Addendum: Client control; Chapter 6 Delegation and contract management; Technical and recreational delegation 327 $aDelegation and motivationOperating to a budget; Financial delegation; Organization and structure; Financial responsibility; Incentives; Year on year comparisons; Business strategy; Summary; Addendum: Defaults, penalties and control; Chapter 7 Hotels: the leisureexperience; A Role Model; Local authority hotels; The Harperley Hotel; Hotel management principles; The Great Western Royal Hotel; Summary; Addendum: Service standards in hotels; Chapter 8 Catering andsubcontracting; Subcontracting; Arranging subcontracts; Catering as a subcontract; Catering management; Trading reports; Profit or loss 327 $aSummaryAddendum: Catering controls; Chapter 9 Performance indicators; The basis for performance indicators; General business indicators; Client indicators; Client and contractor measurements; Contractor indicators; Contract performance; Summary; Addendum: Performance indicators; Chapter 10 Management buyouts; Basic principles; Qualifying conditions; The Westminster 'buyout'; The Rochford 'buyout'; The Audit Commission; Summary; Addendum: The advice of the Audit Commission; Chapter 11 Quality assurance; Quality control; Quality assurance; Key elements; Implementation; Quality circles; Summary 327 $aAddendum: Quality assurance guidelinesChapter 12 Promotions andMarketing; Advertizing; Under new management; Sponsorship; Customer assessments; Questionnaires; Contract monitoring; Targeted marketing; Delegation; Marketing; Summary; Addendum: Target groups; Chapter 13 Conclusions; Civic Leisure; Competitive management; A summary of management; The way forward; Who benefits?; Appendix A Outline contractdocuments; Appendix B Preparing specifications; Appendix C Government directives; Appendix D Customer satisfactionsurveys; Appendix E Acknowledgements andreferences; Index 330 $aConcise and thoroughly detailed Managing Sport and Leisure Facilities is a clean operating guide to leisure management by contract, providing expert advice for both contractor and client. The author includes extracts from the relevant legislation and tender documents, and shows you how to submit a winning tender. He provides guidance on how to carry out customer surveys and also covers special items such as operating leisure facilities in hotels and sub-contracting catering services. 606 $aSports facilities$zGreat Britain$xManagement 606 $aLeisure industry$zGreat Britain$xManagement 606 $aContracts for work and labor$zGreat Britain 615 0$aSports facilities$xManagement. 615 0$aLeisure industry$xManagement. 615 0$aContracts for work and labor 676 $a790.06 676 $a796.06841 676 $a796.069 700 $aSayers$b Philip$f1945-$01632556 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910828904003321 996 $aManaging sport and leisure facilities$94198647 997 $aUNINA