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Business relationship manager : careers in IT service management / / Ernest Brewster



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Autore: Brewster Ernest Visualizza persona
Titolo: Business relationship manager : careers in IT service management / / Ernest Brewster Visualizza cluster
Pubblicazione: Swindon, England : , : BCS, , 2014
©2014
Edizione: 1st edition
Descrizione fisica: 1 online resource (191 p.)
Disciplina: 658.4038
Soggetto topico: Information technology - Management
Management information systems
Relationship marketing - Management
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references and index.
Nota di contenuto: Cover; Advert Page; Copyright Page; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; 1 INTRODUCTION; 2 INTRODUCTION TO BUSINESS RELATIONSHIP MANAGEMENT; 3 THE BUSINESS RELATIONSHIP MANAGER; GOALS AND OBJECTIVES; BRM RESPONSIBILITIES; SKILLS, COMPETENCIES AND KNOWLEDGE; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; STANDARDS; GOOD PRACTICE FRAMEWORKS, PROCEDURES AND PROCESSES; TOOLS AND INFORMATION; METRICS AND PERFORMANCE; 5 CAREER PROGRESSION AND RELATED ROLES; ORIGINS; CONTINUING PROFESSIONAL DEVELOPMENT (CPD); CAREER PROGRESSION - WHERE NEXT?
6 A WEEK IN THE LIFE OF A BRM - A CASE STUDYCONTEXT; A WEEK IN THE LIFE; REFERENCES; INDEX; Advert Page; Back Cover
Sommario/riassunto: Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.
Titolo autorizzato: Business relationship manager  Visualizza cluster
ISBN: 1-78017-251-6
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910791160903321
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Serie: BCS Guides to IT Roles