Quality planning and assurance : principles, approaches, and methods for product and service development / / Herman Tang

• Autore: Tang He (Herman)
• Pubblicazione: Hoboken, New Jersey : , : John Wiley & Sons, Incorporated, , [2022]; ©2022
• Descrizione fisica: 1 online resource (387 pages)
• Disciplina: 658.562
• Soggetto topico: Quality control
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Intro -- Title page -- Copyright -- Forewords -- Foreword -- Preface -- Acknowledgments -- About the Author -- 1 Introduction to Quality Planning -- 1.1 Quality Definitions -- 1.1.1 Meaning of Quality -- 1.1.2 End-customer Centricity -- 1.1.3 Dimensions of Product and Service Quality -- 1.1.4 Discussion of Service Quality -- 1.2 Quality System -- 1.2.1 Quality Management System -- 1.2.2 Discussion of QMS -- 1.2.3 Quality Target Setting -- 1.2.4 Cost of Quality -- 1.3 Quality Planning -- 1.3.1 Planning Process Overview -- 1.3.2 Considerations in Quality Planning -- 1.3.3 Quality-planning Guideline (APQP) -- 1.3.4 Service Quality Planning -- Summary -- Exercises -- References -- 2 Strategy Development for Quality -- 2.1 Strategic Management -- 2.1.1 Overview of Strategic Management -- 2.1.2 Hoshin Planning Management -- 2.1.3 Implementation Considerations -- 2.2 Risk Management and Analysis -- 2.2.1 Risk Management Overview -- 2.2.2 Risks and Treatments -- 2.2.3 Risk Evaluation -- 2.2.4 Event Tree, Fault Tree, and Bowtie Analysis -- 2.3 Pull and Push Strategies -- 2.3.1 Pull or Push -- 2.3.2 Innovation-push -- 2.3.3 Challenges to Pull and Push -- Summary -- Exercises -- References -- 3 Customer-centric Planning -- 3.1 Goal: Design for Customer -- 3.1.1 Customer-driven Development -- 3.1.2 Product/Process Characteristics -- 3.2 Quality Category to Customer -- 3.2.1 Must-be Quality and Attractive Quality -- 3.2.2 Kano Model -- 3.3 Quality Function Deployment -- 3.3.1 Principle of QFD -- 3.3.2 QFD Applications -- 3.3.3 More Discussion of QFD -- 3.4 Affective Engineering -- 3.4.1 Introduction to Affective Engineering -- 3.4.2 Discussion of AE -- 3.4.3 Applications of AE -- Summary -- Exercises -- References -- 4 Quality Assurance by Design -- 4.1 Design Review Process -- 4.1.1 Introduction to Design Review -- 4.1.2 Design Review Based on Failure Mode. ; 4.1.3 Design Review Applications -- 4.2 Design Verification and Validation -- 4.2.1 Prototype Processes -- 4.2.2 Processes of Verification and Validation -- 4.2.3 Discussion of Verification and Validation -- 4.3 Concurrent Engineering -- 4.3.1 Principle of Concurrent Engineering -- 4.3.2 Considerations to CE -- 4.4 Variation Considerations -- 4.4.1 Recognition of Variation -- 4.4.2 Target Setting with Variation -- 4.4.3 Propagation of Variation -- 4.4.4 Quality and Variation -- Summary -- Exercises -- References -- 5 Proactive Approaches: Failure Modes and Effects Analysis and Control Plan -- 5.1 Understanding Failure Modes and Effects Analysis -- 5.1.1 Principle of Failure Modes and Effects Analysis -- 5.1.2 FMEA Development -- 5.1.3 Parameters in FMEA -- 5.2 Pre- and Post-work of FMEA -- 5.2.1 Pre-FMEA Analysis -- 5.2.2 FMEA Follow-up -- 5.3 Implementation of FMEA -- 5.3.1 Considerations in FMEA -- 5.3.2 Applications of FMEA -- 5.4 Control Plan -- 5.4.1 Basics of Control Plan -- 5.4.2 Considerations in Control Plan -- 5.4.3 Applications of Control Plan -- Summary -- Exercises -- References -- 6 Supplier Quality Management and Production Part Approval Process -- 6.1 Introduction to Supplier Quality -- 6.1.1 Supplier Quality Overview -- 6.1.2 Supplier Selection and Evaluation -- 6.2 PPAP Standardized Guideline -- 6.2.1 Concept of PPAP -- 6.2.2 PPAP Elements -- 6.2.3 PPAP Packages -- 6.3 PPAP Elements in a Package -- 6.3.1 Essential Element (Level 1) -- 6.3.2 Level 2 Elements -- 6.3.3 Level 3 Elements -- 6.3.4 Unique Requirements (Levels 4 and 5) -- 6.4 Supplier Quality Assurance -- 6.4.1 PPAP Preparation and Approval -- 6.4.2 Customer and Supplier Teamwork -- 6.4.3 Supplier Quality to Service -- Summary -- Exercises -- References -- 7 Special Analyses and Processes -- 7.1 Measurement System Analysis -- 7.1.1 Measurement System. ; 7.1.2 Analysis in MSA -- 7.2 Process Capability Study -- 7.2.1 Principle of Process Capability -- 7.2.2 Process Capability Assessment -- 7.2.3 Production Tryout -- 7.3 Change Management in Development -- 7.3.1 Process of Change Management -- 7.3.2 Considerations in Change Management -- 7.3.3 Advancement of Change Management -- 7.4 Quality System Auditing -- 7.4.1 Roles and Processes of Quality Auditing -- 7.4.2 Types of Quality Audit and Preparation -- 7.4.3 Considerations in Quality Auditing -- Summary -- Exercises -- References -- 8 Quality Management Tools -- 8.1 Problem-solving Process -- 8.1.1 Plan-Do-Check-Act Approach -- 8.1.2 8D Approach -- 8.1.3 Approaches and Tools -- 8.2 Seven Basic Tools -- 8.2.1 Cause-and-effect Diagram -- 8.2.2 Check Sheet -- 8.2.3 Histogram -- 8.2.4 Pareto Chart -- 8.2.5 Scatter Diagram -- 8.2.6 Control Charts -- 8.2.7 Stratification Analysis -- 8.3 Seven Additional Tools -- 8.3.1 Affinity Diagram -- 8.3.2 Relation Diagram -- 8.3.3 Tree Diagram -- 8.3.4 Matrix Chart (Diagram) -- 8.3.5 Network Diagram -- 8.3.6 Prioritization Matrix -- 8.3.7 Process Decision Program Chart -- Summary -- Exercises -- References -- Acronyms and Glossary -- Epilogue -- Index -- End User License Agreement.
• Sommario/riassunto: "Quality planning has been a fundamental industrial practice for several decades, yet there are few comprehensive quality planning textbooks dedicated to the understanding of this subject at the undergraduate and graduate levels. In the quality field, professionals often consider Toyota as a role model for best practices. While one can learn Toyota quality for its principles, its specific practices are not necessarily applicable for every situation. In The Toyota Way to Service Excellence, Dr. Liker and Ross stated, "the Toyota Way training was designed to teach principles rather than specific methodology" (p.32). Similarly, this book focuses on the fundamental principles of quality planning, and extrapolates on their applications in various industries throughout each chapter. For current and future quality professionals, you can start learning these principles, with supporting application examples in this book, and later apply them towards your unique applications. Like one of my students said, "What I enjoyed most about this course was taking the information learned in this course and being able to utilize it within the industry that I currently work in.""--
• Titolo autorizzato: Quality planning and assurance
• ISBN: 1-119-81928-8; 1-119-81930-X; 1-119-81929-6
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910677788803321
• Lo trovi qui: Univ. Federico II