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Autore: |
Hirko Buff
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Titolo: |
Virtual reference training [[electronic resource] ] : the complete guide to providing anytime, anywhere answers / / Buff Hirko, Mary Bucher Ross
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Pubblicazione: | Chicago, : American Library Association, 2004 |
Descrizione fisica: | 1 online resource (168 p.) |
Disciplina: | 025.5/24 |
Soggetto topico: | Electronic reference services (Libraries) - Study and teaching - Washington (State) |
Electronic reference services (Libraries) - Study and teaching | |
Reference librarians - Training of | |
Reference librarians - In-service training | |
Soggetto genere / forma: | Electronic books. |
Altri autori: |
RossMary Bucher <1948->
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Note generali: | Description based upon print version of record. |
Nota di bibliografia: | Includes bibliographical references (p. 153-155) and index. |
Nota di contenuto: | Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up. |
Sommario/riassunto: | In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service. |
Titolo autorizzato: | Virtual reference training ![]() |
ISBN: | 0-8389-3822-1 |
0-8389-9867-4 | |
Formato: | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 9910455607503321 |
Lo trovi qui: | Univ. Federico II |
Opac: | Controlla la disponibilità qui |