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Record Nr. |
UNINA9910455607503321 |
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Autore |
Hirko Buff |
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Titolo |
Virtual reference training [[electronic resource] ] : the complete guide to providing anytime, anywhere answers / / Buff Hirko, Mary Bucher Ross |
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Pubbl/distr/stampa |
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Chicago, : American Library Association, 2004 |
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ISBN |
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0-8389-3822-1 |
0-8389-9867-4 |
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Descrizione fisica |
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1 online resource (168 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Electronic reference services (Libraries) - Study and teaching - Washington (State) |
Electronic reference services (Libraries) - Study and teaching |
Reference librarians - Training of |
Reference librarians - In-service training |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references (p. 153-155) and index. |
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Nota di contenuto |
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Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up. |
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Sommario/riassunto |
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In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service. |
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