Proving the value of HR : how and why to measure ROI / / Jack J. Phillips and Patricia Pulliam Phillips

• Autore: Phillips Jack J. <1945->
• Pubblicazione: Alexandria, Va., : Society For Human Resource Management, 2012
• Edizione: 2nd ed.
• Descrizione fisica: 1 online resource (323 p.)
• Disciplina: 658.3/125; 658.3125
• Soggetto topico: Personnel management; Rate of return
• Altri autori: PhillipsPatricia Pulliam
• Note generali: Bibliographic Level Mode of Issuance: Monograph
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Cover -- Copyright -- Contents -- Preface: ROI as an HR Tool -- Why This Book? Why Now? -- Who Can Benefit from This Book? -- How Is This Book Organized? -- Acknowledgments -- Preface to the Second Edition -- Chapter 1. The Accountability Crisis -- Defining ROI -- About Terminology -- Major Influences on HR Accountability -- A Paradigm Shift for HR Accountability -- Is Human Resources Ready for Additional Measurement and Evaluation? -- The Payoff of ROI -- Final Thoughts -- Chapter 2. The ROI Methodology -- The Essential Measurement Mix -- Why ROI? -- Types of Data for ROI Methodology -- An Example -- The ROI Methodology -- ROI Standards -- Final Thoughts -- Chapter 3. Preparing for ROI -- When to Use ROI -- Selecting the First Project for ROI Analysis -- Initial Analysis -The Beginning Point of the HR Program -- Steps in the Analysis -- Linkage to Evaluation -- The Role of Objectives for HR Programs -- Planning for ROI Projects -- Final Thoughts -- Chapter 4. Data Collection Issues -- Sources of Data -- Timing for Data Collection -- Responsibilities -- Business Performance Monitoring -- Questionnaires and Surveys -- Tests -- Interviews -- Focus Groups -- Observations -- The Use of Action Plans -- Improving the Response Rate for Data Collection -- Selecting an Appropriate Method -- Final Thoughts -- Chapter 5. Isolating the Effects of the Program -- The Importance of This Issue -- Chain of Impact: The Initial Evidence -- Identifying Other Factors: A First Step -- Use of Control Groups -- Using Trend-Line Analysis -- Forecasting Analysis -- Using Estimates -- Collecting the Estimates -- Calculating the Impact of Other Factors -- Using the Techniques -- Final Thoughts -- Chapter 6. Converting Data to Money -- Why Calculate Monetary Benefits? -- Key Steps to Convert Data to Money -- Standard Monetary Values. ; Data Conversion When Standard Values Are Not Available -- Technique Selection and Finalizing the Values -- Final Thoughts -- Chapter 7. HR Costs and ROI -- Cost Issues -- Cost Monitoring Issues -- Major Cost Categories -- Cost Reporting -- ROI: Basic Issues -- ROI Interpretation -- ROI Can Be Very High -- What Happens When the ROI Is Negative? -- Consequences of Not Implementing an HR Program -- Cautions When Using ROI -- Final Thoughts -- Chapter 8. Measuring Intangibles -- Key Concepts about Intangibles -- Typical Intangible Measures -- Final Thoughts -- Chapter 9. Communicating and Using Evaluation Data -- Principles of Communicating Results -- Selecting the Audience for Communications -- Developing the Information: The Impact Study -- Selecting Communication Media -- Communicating the Information -- Analyzing Reactions to Communication -- Using Evaluation Data to Drive Improvement -- Final Thoughts -- Chapter 10. Taking a Sensible Approach to ROI -- The Basis for Resistance -- Fearless Implementation -- Final Thoughts -- Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI) -- FMI: Part A -- FMI: Part B -- FMI: Part C -- FMI: Part D -- FMI: Part E -- FMI: Part F -- FMI: Part G -- Epilogue -- Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs? -- Appendix B. ROI Case Studies -- Appendix C. Resources -- Endnotes -- Index -- About the Authors -- Additional SHRM-Published Books -- Special Offer.
• Sommario/riassunto: Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this updated edition illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication.
• Titolo autorizzato: Proving the value of HR
• ISBN: 1-58644-314-3; 1-58644-288-0
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910823272903321
• Lo trovi qui: Univ. Federico II