LEADER 05984nam 2200613 a 450 001 9910823272903321 005 20240516164424.0 010 $a1-58644-314-3 010 $a1-58644-288-0 035 $a(CKB)2550000001133973 035 $a(OCoLC)797830792 035 $a(CaPaEBR)ebrary10566508 035 $a(SSID)ssj0000678835 035 $a(PQKBManifestationID)12340949 035 $a(PQKBTitleCode)TC0000678835 035 $a(PQKBWorkID)10745547 035 $a(PQKB)11460078 035 $a(MiAaPQ)EBC919254 035 $a(Au-PeEL)EBL919254 035 $a(CaPaEBR)ebr10566508 035 $a(CaONFJC)MIL533682 035 $a(EXLCZ)992550000001133973 100 $a20120608d2012 uy 0 101 0 $aeng 135 $aurcn||||||||| 181 $ctxt 182 $cc 183 $acr 200 10$aProving the value of HR $ehow and why to measure ROI /$fJack J. Phillips and Patricia Pulliam Phillips 205 $a2nd ed. 210 $aAlexandria, Va. $cSociety For Human Resource Management$d2012 215 $a1 online resource (323 p.) 300 $aBibliographic Level Mode of Issuance: Monograph 311 $a1-58644-231-7 311 $a1-306-02431-5 320 $aIncludes bibliographical references and index. 327 $aCover -- Copyright -- Contents -- Preface: ROI as an HR Tool -- Why This Book? Why Now? -- Who Can Benefit from This Book? -- How Is This Book Organized? -- Acknowledgments -- Preface to the Second Edition -- Chapter 1. The Accountability Crisis -- Defining ROI -- About Terminology -- Major Influences on HR Accountability -- A Paradigm Shift for HR Accountability -- Is Human Resources Ready for Additional Measurement and Evaluation? -- The Payoff of ROI -- Final Thoughts -- Chapter 2. The ROI Methodology -- The Essential Measurement Mix -- Why ROI? -- Types of Data for ROI Methodology -- An Example -- The ROI Methodology -- ROI Standards -- Final Thoughts -- Chapter 3. Preparing for ROI -- When to Use ROI -- Selecting the First Project for ROI Analysis -- Initial Analysis -The Beginning Point of the HR Program -- Steps in the Analysis -- Linkage to Evaluation -- The Role of Objectives for HR Programs -- Planning for ROI Projects -- Final Thoughts -- Chapter 4. Data Collection Issues -- Sources of Data -- Timing for Data Collection -- Responsibilities -- Business Performance Monitoring -- Questionnaires and Surveys -- Tests -- Interviews -- Focus Groups -- Observations -- The Use of Action Plans -- Improving the Response Rate for Data Collection -- Selecting an Appropriate Method -- Final Thoughts -- Chapter 5. Isolating the Effects of the Program -- The Importance of This Issue -- Chain of Impact: The Initial Evidence -- Identifying Other Factors: A First Step -- Use of Control Groups -- Using Trend-Line Analysis -- Forecasting Analysis -- Using Estimates -- Collecting the Estimates -- Calculating the Impact of Other Factors -- Using the Techniques -- Final Thoughts -- Chapter 6. Converting Data to Money -- Why Calculate Monetary Benefits? -- Key Steps to Convert Data to Money -- Standard Monetary Values. 327 $aData Conversion When Standard Values Are Not Available -- Technique Selection and Finalizing the Values -- Final Thoughts -- Chapter 7. HR Costs and ROI -- Cost Issues -- Cost Monitoring Issues -- Major Cost Categories -- Cost Reporting -- ROI: Basic Issues -- ROI Interpretation -- ROI Can Be Very High -- What Happens When the ROI Is Negative? -- Consequences of Not Implementing an HR Program -- Cautions When Using ROI -- Final Thoughts -- Chapter 8. Measuring Intangibles -- Key Concepts about Intangibles -- Typical Intangible Measures -- Final Thoughts -- Chapter 9. Communicating and Using Evaluation Data -- Principles of Communicating Results -- Selecting the Audience for Communications -- Developing the Information: The Impact Study -- Selecting Communication Media -- Communicating the Information -- Analyzing Reactions to Communication -- Using Evaluation Data to Drive Improvement -- Final Thoughts -- Chapter 10. Taking a Sensible Approach to ROI -- The Basis for Resistance -- Fearless Implementation -- Final Thoughts -- Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI) -- FMI: Part A -- FMI: Part B -- FMI: Part C -- FMI: Part D -- FMI: Part E -- FMI: Part F -- FMI: Part G -- Epilogue -- Appendix A. Self-Test: How Results-Based Are Your Human Resources Programs? -- Appendix B. ROI Case Studies -- Appendix C. Resources -- Endnotes -- Index -- About the Authors -- Additional SHRM-Published Books -- Special Offer. 330 $aMeasuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this updated edition illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication. 606 $aPersonnel management 606 $aRate of return 615 0$aPersonnel management. 615 0$aRate of return. 676 $a658.3/125 676 $a658.3125 700 $aPhillips$b Jack J.$f1945-$0253912 701 $aPhillips$b Patricia Pulliam$0275882 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910823272903321 996 $aProving the value of HR$94045593 997 $aUNINA