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Talking about machines : an ethnography of a modern job / / Julian E. Orr



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Autore: Orr Julian E (Julian Edgerton), <1945-> Visualizza persona
Titolo: Talking about machines : an ethnography of a modern job / / Julian E. Orr Visualizza cluster
Pubblicazione: Ithaca, [New York] ; ; London, [England] : , : ILR Press, , 1996
©1996
Descrizione fisica: 1 online resource (191 pages)
Disciplina: 305.9/6864
Soggetto topico: Photocopying machines - United States - Maintenance and repair
Mechanics - United States
Ethnology - United States
Note generali: "A Volume in the Collection of Technology and Work."
Nota di bibliografia: Includes bibliographical references and index.
Nota di contenuto: Frontmatter -- Contents -- Foreword -- Acknowledgments -- 1. Introduction -- 2. Vignettes of Work in the Field -- 3. Territories: The Geography of the Service Triangle -- 4. The Technicians -- 5. The Customers -- 6. Talking about Machines, and Bits Thereof ... -- 7. The Work of Service -- 8. War Stories of the Service Triangle -- 9. Warranted and Other Conclusions -- References -- Index
Sommario/riassunto: This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment.
Titolo autorizzato: Talking about machines  Visualizza cluster
ISBN: 1-5017-0739-6
1-5017-0740-X
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910798847403321
Lo trovi qui: Univ. Federico II
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