LEADER 03652nam 2200589 450 001 9910798847403321 005 20200520144314.0 010 $a1-5017-0739-6 010 $a1-5017-0740-X 024 7 $a10.7591/9781501707407 035 $a(CKB)3710000000951684 035 $a(OCoLC)1016857129 035 $a(MdBmJHUP)muse56698 035 $a(DE-B1597)480131 035 $a(OCoLC)963719700 035 $a(OCoLC)979581504 035 $a(DE-B1597)9781501707407 035 $a(Au-PeEL)EBL4742043 035 $a(CaPaEBR)ebr11297927 035 $a(MiAaPQ)EBC4742043 035 $a(EXLCZ)993710000000951684 100 $a20161125h19961996 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aTalking about machines $ean ethnography of a modern job /$fJulian E. Orr 210 1$aIthaca, [New York] ;$aLondon, [England] :$cILR Press,$d1996. 210 4$dİ1996 215 $a1 online resource (191 pages) 225 0 $aCollection on Technology and Work 300 $a"A Volume in the Collection of Technology and Work." 311 $a0-8014-3297-9 320 $aIncludes bibliographical references and index. 327 $tFrontmatter -- $tContents -- $tForeword -- $tAcknowledgments -- $t1. Introduction -- $t2. Vignettes of Work in the Field -- $t3. Territories: The Geography of the Service Triangle -- $t4. The Technicians -- $t5. The Customers -- $t6. Talking about Machines, and Bits Thereof ... -- $t7. The Work of Service -- $t8. War Stories of the Service Triangle -- $t9. Warranted and Other Conclusions -- $tReferences -- $tIndex 330 $aThis is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompasses elements not contained in the official definition of the job yet vital to its success. Orr's analysis of the way repair people talk about their work reveals that talk is, in fact, a crucial dimension of their practice. Diagnosis happens through a narrative process, the creation of a coherent description of the troubled machine. The descriptions become the basis for technicians' discourse about their experience, and the circulation of stories among the technicians is the principal means by which they stay informed of the developing subtleties of machine behavior. Orr demonstrates that technical knowledge is a socially distributed resource stored and diffused primarily through an oral culture. Based on participant observation with copier repair technicians in the field and strengthened by Orr's own years as a technician, this book explodes numerous myths about technicians and suggests how technical work differs from other kinds of employment. 606 $aPhotocopying machines$zUnited States$xMaintenance and repair 606 $aMechanics$zUnited States 606 $aEthnology$zUnited States 615 0$aPhotocopying machines$xMaintenance and repair. 615 0$aMechanics 615 0$aEthnology 676 $a305.9/6864 700 $aOrr$b Julian E$g(Julian Edgerton),$f1945-$01516725 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910798847403321 996 $aTalking about machines$93753370 997 $aUNINA