Serviceology for Services : 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings / / edited by Takeshi Takenaka, Spring Han, Chieko Minami

• Pubblicazione: Singapore : , : Springer Singapore : , : Imprint : Springer, , 2020
• Edizione: 1st ed. 2020.
• Descrizione fisica: 1 online resource (XI, 309 p. 119 illus., 80 illus. in color.)
• Disciplina: 338.4
• Soggetto topico: Computers; User interfaces (Computer systems); Business; Management science; Engineering economics; Engineering economy; Application software; Software engineering; Information Systems and Communication Service; User Interfaces and Human Computer Interaction; Business and Management, general; Engineering Economics, Organization, Logistics, Marketing; Information Systems Applications (incl. Internet); Software Engineering
• Persona (resp. second.): TakenakaTakeshi; HanSpring; MinamiChieko
• Nota di contenuto: Hospitality Management -- Service Innovation and Employee engagement -- Service Marketing and Consumer Behavior -- Customer Experience and Service Design -- Service Engineering and Implementation.
• Sommario/riassunto: This book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020. The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
• Titolo autorizzato: Serviceology for Services
• ISBN: 981-15-3118-8
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910380746503321
• Lo trovi qui: Univ. Federico II
• Serie: Communications in Computer and Information Science, . 1865-0929 ; ; 1189