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Autore: |
Antony Jiju
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Titolo: |
Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases
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Pubblicazione: | London, : Routledge, 2001 |
Descrizione fisica: | 1 online resource (255 p.) |
Disciplina: | 658.4013 |
Soggetto topico: | Total quality management |
Business | |
Management | |
Soggetto non controllato: | kvalitetsstyring |
management | |
kvalitetssikring | |
Altri autori: |
PreeceDavid
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Note generali: | Description based upon print version of record. |
Nota di contenuto: | Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality |
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; | |
Sommario/riassunto: | Considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. |
Titolo autorizzato: | Understanding, Managing and Implementing Quality ![]() |
ISBN: | 1-134-59616-2 |
1-280-40362-4 | |
0-203-46408-7 | |
Formato: | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 996526779103316 |
Lo trovi qui: | Univ. di Salerno |
Opac: | Controlla la disponibilità qui |