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Titolo: |
AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others]
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Pubblicazione: | London, England : , : IWA Publishing, , 2015 |
©2015 | |
Descrizione fisica: | 1 online resource (397 p.) |
Disciplina: | 363.610684 |
Soggetto topico: | Water utilities - Management |
Water-supply - Management | |
Water treatment plants - Management | |
Sewage disposal plants - Management | |
Persona (resp. second.): | KrauseMatthias |
Note generali: | Description based upon print version of record. |
Nota di contenuto: | Cover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking ""water treatment""; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumption |
SQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve ""incidents"" in the wastewater collection network | |
SQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather ""incidents""; SQ4 User service; SQ4.1 ""Complaint"" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and ""contingency"" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User perceptions of problem resolution quality; SQ4.6 Number of ""customer service complaints"" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problems | |
Chapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in ""completed works"" | |
PE2.4 Degree of deviation from deadlines established for implementation of ""works""PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 ""Emergency"" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumption | |
OE1.3 Management of real losses | |
Titolo autorizzato: | AquaRating ![]() |
ISBN: | 1-78040-740-8 |
Formato: | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 9910788558003321 |
Lo trovi qui: | Univ. Federico II |
Opac: | Controlla la disponibilità qui |