LEADER 04451nam 2200577 450 001 9910788558003321 005 20230807210840.0 010 $a1-78040-740-8 035 $a(CKB)3280000000039244 035 $a(EBL)4354919 035 $a(Au-PeEL)EBL4354919 035 $a(CaPaEBR)ebr11149515 035 $a(CaONFJC)MIL948273 035 $a(OCoLC)936192402 035 $a(MiAaPQ)EBC4354919 035 $a(EXLCZ)993280000000039244 100 $a20160208h20152015 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 00$aAquaRating $ean international standard for assessing water and wastewater services /$fMatthias Krause [and four others] 210 1$aLondon, England :$cIWA Publishing,$d2015. 210 4$dİ2015 215 $a1 online resource (397 p.) 300 $aDescription based upon print version of record. 311 $a1-78040-739-4 327 $aCover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking ""water treatment""; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumption 327 $aSQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve ""incidents"" in the wastewater collection network 327 $aSQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather ""incidents""; SQ4 User service; SQ4.1 ""Complaint"" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and ""contingency"" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User perceptions of problem resolution quality; SQ4.6 Number of ""customer service complaints"" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problems 327 $aChapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in ""completed works"" 327 $aPE2.4 Degree of deviation from deadlines established for implementation of ""works""PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 ""Emergency"" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumption 327 $aOE1.3 Management of real losses 606 $aWater utilities$xManagement 606 $aWater-supply$xManagement 606 $aWater treatment plants$xManagement 606 $aSewage disposal plants$xManagement 615 0$aWater utilities$xManagement. 615 0$aWater-supply$xManagement. 615 0$aWater treatment plants$xManagement. 615 0$aSewage disposal plants$xManagement. 676 $a363.610684 702 $aKrause$b Matthias 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910788558003321 996 $aAquaRating$93676460 997 $aUNINA