Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron

• Pubblicazione: New York, : Springer, c2000
• Descrizione fisica: 1 online resource (153 p.)
• Disciplina: 362.1
• Soggetto topico: Patient satisfaction; Medical care - Evaluation
• Altri autori: ApplebaumRobert GeronScott <1952-> StrakerJane K
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 129-135) and index.
• Nota di contenuto: Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle ; Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W
• Sommario/riassunto: Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in
• Titolo autorizzato: Assessing satisfaction in health and long term care
• ISBN: 1-281-80617-X; 9786611806170; 0-8261-1689-2
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910782676503321
• Lo trovi qui: Univ. Federico II