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[null,"1.","Record Nr.",null,"UNINA9910782676503321"]
[null,null,"Titolo",null,"Assessing satisfaction in health and long term care [[electronic resource] ] : practical approaches to hearing the voices of consumers / / Robert A. Applebaum, Jane K. Straker, Scott M. Geron"]
[null,null,"Pubbl/distr/stampa",null,"New York, : Springer, c2000"]
[null,null,"ISBN",null,"1-281-80617-X"]
[{"$nulls":4},"9786611806170"]
[{"$nulls":4},"0-8261-1689-2"]
[null,null,"Descrizione fisica",null,"1 online resource (153 p.)"]
[null,null,"Disciplina",null,"362.1"]
[null,null,"Soggetti",null,"Patient satisfaction"]
[{"$nulls":4},"Medical care - Evaluation"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. 129-135) and index."]
[null,null,"Nota di contenuto",null,"Contents; Acknowledgments; Part I: Examining Consumer Satisfaction: Context and Methods; 1 Why the Growing Interest in Consumer Satisfaction?; 2 Theory of Consumer Satisfaction; 3 Approaches to Measuring Consumer Satisfaction; 4 Implementing a Consumer Data Collection Strategy; Part II: Approaches to Measuring Consumer Satisfaction; 5 Measuring Consumer Satisfaction with In-Home Care; 6 Resident Satisfaction in Nursing Homes and Assisted Living; 7 Measuring Consumer Satisfaction with Health Care; 8 Using Consumer Survey Results: Completing the Quality Cycle"]
[{"$nulls":4},"Appendix: Selected Internet Resources for Consumer Satisfaction EffortsReferences; Index; A; B; C; D; E; F; G; H; I; J; L; M; N; O; P; Q; R; S; T; V; W"]
[null,null,null,"Sommario/riassunto","Drawing from their own research, the authors have created a book that answers the much asked questions about how to access the satisfaction of health and long-term care recipients successfully. Designed to be practical in its application, the book includes many examples of questions and approaches used to access consumer satisfaction. Part 1 provides an overview, in which the authors discuss theories, approaches to measuring consumer satisfaction, and how to implement a consumer data collection strategy. Part II focuses on a broad range of specific areas or settings for assessment including in"]