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IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer



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Autore: Bielskas Amanda <1974-> Visualizza persona
Titolo: IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer Visualizza cluster
Pubblicazione: Chicago, : ALA TechSource, an imprint of the American Library Association, c2012
Descrizione fisica: 1 online resource (122 p.)
Disciplina: 20
Soggetto topico: Electronic reference services (Libraries)
Mobile communication systems - Library applications
Instant messaging
Text messages (Cell phone systems)
Soggetto genere / forma: Electronic books.
Altri autori: DreyerKathleen M. <1972->  
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references and index.
Nota di contenuto: CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS
Sommario/riassunto: Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
Titolo autorizzato: IM and SMS reference services for libraries  Visualizza cluster
ISBN: 1-55570-844-7
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910462950703321
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Serie: Tech set ; ; #19.