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UNINA9910462950703321 |
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Autore |
Bielskas Amanda <1974-> |
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Titolo |
IM and SMS reference services for libraries [[electronic resource] /] / Amanda Bielskas and Kathleen M. Dreyer |
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Pubbl/distr/stampa |
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Chicago, : ALA TechSource, an imprint of the American Library Association, c2012 |
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ISBN |
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Descrizione fisica |
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1 online resource (122 p.) |
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Collana |
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Altri autori (Persone) |
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DreyerKathleen M. <1972-> |
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Disciplina |
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Soggetti |
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Electronic reference services (Libraries) |
Mobile communication systems - Library applications |
Instant messaging |
Text messages (Cell phone systems) |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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CONTENTS; FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS |
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Sommario/riassunto |
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Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! |
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