Thinking on your feet [[electronic resource] ] : tools to communicate clearly and convincingly / / Marlene Caroselli
(Visualizza in formato marc)
(Visualizza in BIBFRAME)
| Autore: |
Caroselli Marlene
|
| Titolo: |
Thinking on your feet [[electronic resource] ] : tools to communicate clearly and convincingly / / Marlene Caroselli
|
| Pubblicazione: | Menlo Park, Calif., : Crisp, c1992 |
| Descrizione fisica: | 1 online resource (94 p.) |
| Soggetto topico: | Business communication |
| Communication in management | |
| Soggetto genere / forma: | Electronic books. |
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Being Interviewed""; ""BEING INTERVIEWED""; ""The Cost of Poor Interviews""; ""Non-Typical Interview Questions""; ""Typical Questions/Non-Typical Answers""; ""RECOMMENDATIONS""; ""MEDIA INTERVIEWS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION II Communicating with Colleagues and Customers""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""THE COMMUNICATION PROCESS""; ""COMMUNICATING WITH COLLEAGUES""; ""RECOMMENDATIONS""; ""CUSTOMER SERVICE"" |
| ""The Results of Poor Customer Treatment""""A Customer Service Scenario""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION III Speaking Before An Audience""; ""SPEAKING BEFORE AN AUDIENCE""; ""SPEECHES""; ""MEETINGS""; ""SOCIAL OCCASIONS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION IV Handling Difficult Questions""; ""HANDLING DIFFICULT QUESTIONS""; ""TYPES OF DIFFICULT QUESTIONS""; ""1. THE “WHAT IF�� QUESTION""; ""2. THE “TELL-US-WHAT-THE-BOSS-WILL-DO� QUESTION""; ""3. THE “MACHINE-GUN� QUESTION""; ""RECOMMENDATIONS"" | |
| ""EXERCISES""""1""; ""2""; ""3""; ""4""; ""SECTION V Developing Confidence""; ""DEVELOPING CONFIDENCE""; ""SELF-EMPOWERMENT ANALYSIS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION VI Summary""; ""SUMMARY""; ""INTERVIEWS""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""SPEAKING BEFORE AN AUDIENCE""; ""HANDLING DIFFICULT QUESTIONS""; ""DEVELOPING CONFIDENCE"" | |
| Titolo autorizzato: | Thinking on your feet |
| ISBN: | 1-4175-2178-3 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910455658603321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Fifty-Minute series.