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005 20200520144314.0
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035   $a(OCoLC)922967031
035   $a(EXLCZ)99111090425050316
100   $a20040811d1992      my             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aThinking on your feet$b[electronic resource] $etools to communicate clearly and convincingly /$fMarlene Caroselli
210   $aMenlo Park, Calif. $cCrisp$dc1992
215   $a1 online resource (94 p.)
225 1 $aA fifty-minute series book
300   $aDescription based upon print version of record.
311   $a1-56052-117-1 
327   $a""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""CONTENTS""; ""INTRODUCTION""; ""SECTION I Being Interviewed""; ""BEING INTERVIEWED""; ""The Cost of Poor Interviews""; ""Non-Typical Interview Questions""; ""Typical Questions/Non-Typical Answers""; ""RECOMMENDATIONS""; ""MEDIA INTERVIEWS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION II Communicating with Colleagues and Customers""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""THE COMMUNICATION PROCESS""; ""COMMUNICATING WITH COLLEAGUES""; ""RECOMMENDATIONS""; ""CUSTOMER SERVICE""
327   $a""The Results of Poor Customer Treatment""""A Customer Service Scenario""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION III Speaking Before An Audience""; ""SPEAKING BEFORE AN AUDIENCE""; ""SPEECHES""; ""MEETINGS""; ""SOCIAL OCCASIONS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION IV Handling Difficult Questions""; ""HANDLING DIFFICULT QUESTIONS""; ""TYPES OF DIFFICULT QUESTIONS""; ""1. THE a???WHAT IFa???a??? QUESTION""; ""2. THE a???TELL-US-WHAT-THE-BOSS-WILL-DOa??? QUESTION""; ""3. THE a???MACHINE-GUNa??? QUESTION""; ""RECOMMENDATIONS""
327   $a""EXERCISES""""1""; ""2""; ""3""; ""4""; ""SECTION V Developing Confidence""; ""DEVELOPING CONFIDENCE""; ""SELF-EMPOWERMENT ANALYSIS""; ""RECOMMENDATIONS""; ""EXERCISES""; ""1""; ""2""; ""3""; ""4""; ""SECTION VI Summary""; ""SUMMARY""; ""INTERVIEWS""; ""COMMUNICATING WITH COLLEAGUES AND CUSTOMERS""; ""SPEAKING BEFORE AN AUDIENCE""; ""HANDLING DIFFICULT QUESTIONS""; ""DEVELOPING CONFIDENCE""
410  0$aFifty-Minute series.
606   $aBusiness communication
606   $aCommunication in management
608   $aElectronic books.
615  0$aBusiness communication.
615  0$aCommunication in management.
700   $aCaroselli$b Marlene$0594239
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910455658603321
996   $aThinking on your feet$92229480
997   $aUNINA