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Dealing with an international clientele [[electronic resource] ] : communications, diplomacy and etiquette / / Meri Meredith



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Autore: Meredith Meri Visualizza persona
Titolo: Dealing with an international clientele [[electronic resource] ] : communications, diplomacy and etiquette / / Meri Meredith Visualizza cluster
Pubblicazione: München, : Saur, 2004
Descrizione fisica: 1 online resource (263 p.)
Disciplina: 025.52
303.482
Soggetto topico: Reference services (Libraries)
Libraries and immigrants
Reference librarians - Attitudes
Communication in library administration
Soggetto genere / forma: Electronic books.
Classificazione: AN 76000
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references and index.
Nota di contenuto: Front matter -- Contents -- Acknowledgments -- Introduction -- Chapter One. The Problem -- Chapter Two. Welcome -- Chapter Three. Respect -- Chapter Four. Speak Slowly and Distinctly -- Chapter Five. Communication -- Chapter Six. Etiquette -- Chapter Seven. Diplomacy -- Chapter Eight. Learning versus Teaching -- Chapter Nine. Cultures of the World, A-I -- Chapter Ten. Cultures of the World, J-W -- Backmatter
Sommario/riassunto: This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result
Titolo autorizzato: Dealing with an international clientele  Visualizza cluster
ISBN: 1-283-40335-8
9786613403353
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910449694503321
Lo trovi qui: Univ. Federico II
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Serie: Information services management.