03282nam 2200733Ia 450 991044969450332120210617014037.01-283-40335-8978661340335310.1515/9783598440120(CKB)1000000000220904(EBL)370768(OCoLC)319956322(SSID)ssj0000135429(PQKBManifestationID)11143493(PQKBTitleCode)TC0000135429(PQKBWorkID)10057619(PQKB)11740143(MiAaPQ)EBC370768(DE-B1597)29696(OCoLC)1013949483(OCoLC)768228363(DE-B1597)9783598440120(Au-PeEL)EBL370768(CaPaEBR)ebr10256638(CaONFJC)MIL340335(EXLCZ)99100000000022090420051205d2004 uy 0engur||#||||||||txtccrDealing with an international clientele[electronic resource] communications, diplomacy and etiquette /Meri MeredithMünchen Saur20041 online resource (263 p.)The information services management seriesDescription based upon print version of record.3-598-24370-7 3-598-44012-X Includes bibliographical references and index.Front matter --Contents --Acknowledgments --Introduction --Chapter One. The Problem --Chapter Two. Welcome --Chapter Three. Respect --Chapter Four. Speak Slowly and Distinctly --Chapter Five. Communication --Chapter Six. Etiquette --Chapter Seven. Diplomacy --Chapter Eight. Learning versus Teaching --Chapter Nine. Cultures of the World, A-I --Chapter Ten. Cultures of the World, J-W --BackmatterThis book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the resultInformation services management.Reference services (Libraries)Libraries and immigrantsReference librariansAttitudesCommunication in library administrationElectronic books.Reference services (Libraries)Libraries and immigrants.Reference librariansAttitudes.Communication in library administration.025.52303.482AN 76000rvkMeredith Meri1034293MiAaPQMiAaPQMiAaPQBOOK9910449694503321Dealing with an international clientele2453333UNINA