Digital reference service / / Gobinda Chowdhury
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| Autore: |
Chowdhury Gobinda
|
| Titolo: |
Digital reference service / / Gobinda Chowdhury
|
| Pubblicazione: | Bradford, England, : Emerald Group, c2004 |
| Edizione: | 1st ed. |
| Descrizione fisica: | 1 online resource (72 p.) |
| Disciplina: | 025.5 |
| 025.524 | |
| Soggetto topico: | Electronic reference services (Libraries) |
| Digital libraries | |
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services |
| Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher | |
| Sommario/riassunto: | It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al |
| Titolo autorizzato: | Digital reference service |
| ISBN: | 1-280-51534-1 |
| 9786610515349 | |
| 1-84544-394-2 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910816793603321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Library Review. : No. 1 ; ; v. 53.