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Digital reference service / / Gobinda Chowdhury



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Autore: Chowdhury Gobinda Visualizza persona
Titolo: Digital reference service / / Gobinda Chowdhury Visualizza cluster
Pubblicazione: Bradford, England, : Emerald Group, c2004
Edizione: 1st ed.
Descrizione fisica: 1 online resource (72 p.)
Disciplina: 025.5
025.524
Soggetto topico: Electronic reference services (Libraries)
Digital libraries
Note generali: Description based upon print version of record.
Nota di contenuto: Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services
Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher
Sommario/riassunto: It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al
Titolo autorizzato: Digital reference service  Visualizza cluster
ISBN: 1-280-51534-1
9786610515349
1-84544-394-2
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910816793603321
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Serie: Library Review. : No. 1 ; ; v. 53.