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Autore: |
Chowdhury Gobinda
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Titolo: |
Digital reference service / / Gobinda Chowdhury
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Pubblicazione: | Bradford, England, : Emerald Group, c2004 |
Edizione: | 1st ed. |
Descrizione fisica: | 1 online resource (72 p.) |
Disciplina: | 025.5 |
025.524 | |
Soggetto topico: | Electronic reference services (Libraries) |
Digital libraries | |
Note generali: | Description based upon print version of record. |
Nota di contenuto: | Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services |
Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher | |
Sommario/riassunto: | It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al |
Titolo autorizzato: | Digital reference service ![]() |
ISBN: | 1-280-51534-1 |
9786610515349 | |
1-84544-394-2 | |
Formato: | Materiale a stampa ![]() |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 9910816793603321 |
Lo trovi qui: | Univ. Federico II |
Opac: | Controlla la disponibilità qui |