03138nam 2200613Ia 450 991081679360332120200520144314.01-280-51534-197866105153491-84544-394-2(CKB)1000000000002162(EBL)289815(OCoLC)61426876(SSID)ssj0000465790(PQKBManifestationID)11301382(PQKBTitleCode)TC0000465790(PQKBWorkID)10439651(PQKB)10321185(MiAaPQ)EBC289815(Au-PeEL)EBL289815(CaPaEBR)ebr10058601(CaONFJC)MIL51534(EXLCZ)99100000000000216220040420g20049999 uy 0engur|n|---|||||txtccrDigital reference service /Gobinda Chowdhury1st ed.Bradford, England Emerald Groupc20041 online resource (72 p.)Library Review. No. 1 ;Vol. 53Description based upon print version of record.0-86176-924-4 Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four servicesCall centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisherIt has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from alLibrary Review.No. 1 ;v. 53.Electronic reference services (Libraries)Digital librariesElectronic reference services (Libraries)Digital libraries.025.5025.524Chowdhury Gobinda1710025MiAaPQMiAaPQMiAaPQBOOK9910816793603321Digital reference service4100290UNINA