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Gestione dell'impresa nell'era del servizio
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Highway transportation management
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Logistica & strategia
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Logistica & strategia due
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Logistics strategy. Cases and concepts.
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Management in the service economy
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Managing in the service economy
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Service profit chain
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Service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
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Value profit chain
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What great service leaders know and do
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