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Analysis of healthcare interventions that change patient trajectories / / James H. Bigelow ... [et al.]
| Analysis of healthcare interventions that change patient trajectories / / James H. Bigelow ... [et al.] |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Santa Monica, CA, : RAND, 2005 |
| Descrizione fisica | 1 online resource (210 p.) |
| Disciplina | 362.1/068 |
| Altri autori (Persone) | BigelowJ. H |
| Soggetto topico | Health maintenance organization patients |
| ISBN | 0-8330-4097-9 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Building the trajectory database from MEPS -- Interpreting MEPS-based estimates -- Avoiding adverse drug events through computerized physician order entry -- Short-term effects of preventive services -- Management of chronic diseases -- Estimating long-term effects of healthy behavior on population health status and health care -- The patient's role in disease management and lifestyle changes -- Realizing the potential. |
| Record Nr. | UNINA-9910219987703321 |
| Santa Monica, CA, : RAND, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in health care : a grassroots approach to creating a culture of service excellence / / Kristin Baird
| Customer service in health care : a grassroots approach to creating a culture of service excellence / / Kristin Baird |
| Autore | Baird Kristin |
| Pubbl/distr/stampa | San Francisco : , : Jossey-Bass |
| Descrizione fisica | 1 online resource (179 p.) |
| Disciplina | 362.1/068 |
| Collana | J-B AHA Press |
| Soggetto topico |
Medical care - Customer services
Patient satisfaction |
| Soggetto genere / forma | Electronic books. |
| ISBN | 1-119-02031-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence; Contents; List of Figures and Tables; About the Author; Preface; Acknowledgments; Chapter One: Why Customer Service?; What Are the Standards of Behavior?; The Golden Rule with a New Twist; Expectations Are Higher in Health Care; The Direct and Indirect Costs of a Bad Experience; A Look at Revenue Loss; What Reputation Can Do; Don't Just Satisfy Them, Get Them Talking!; Satisfaction or Excellence?; What Would You Like Them to Say about You?; Customer Service as It Relates to Business Development
SummaryReferences; Chapter Two: Setting Your Course-Senior Leadership Takes the Wheel; Top-Down Communication; Articulating Core Values; Articulating Organizational Values; What Message Have You Given Managers?; Leadership Skills Assessment; Do You Have the Right People in Management?; Leading toward a Corporate Culture of Service Excellence; Making Sure All the Leadership Team Are on the Same Page; Today's Health Care Managers; Mentor, Monitor, and Measure; Clarify What Is Expected of Managers; Bottom-Line Results; Reinforcing Positive Behavior; Eliminating Problem Behavior It's Not a Program-It's a Way of LifeSummary; References; Chapter Three: Championing Buy-In and Ownership- You Can't Do It Alone; The Customer Service Champion; Creating a Customer Service Team; Lessons Learned from Team Member Selection; Getting Support from the Top; Creating a Team Mission Statement; Defining Expectations of Team Members; Ground Rules; Team Goals; Summary; Chapter Four: Where Are You Now?-Establishing Your Baseline; Gathering Baseline Data; Baseline-the Patients' Perspective; Baseline-the Employees' Perspective; Baseline-the Medical Staff's Perspective Seeing the Big PictureSummary; Reference; Chapter Five: Creating Meaningful Standards to Live By; Why Create Standards for Customer Service Performance?; Who Should Define the Standards?; Look for Role Models; Make It Their Idea; Focus Group Objectives and Discussion Guide; Conducting Focus Groups; Scheduling the Groups; Extending a Welcome; Setting the Ground Rules; Summarizing the Results; Moving from Discussion to Specific Behaviors; Summary; References; Chapter Six: The Training Sessions-Getting Everyone on the Same Page; Seek First to Understand, Then to Be Understood One Size Doesn't Fit All-Understanding Unique Training NeedsManagement Training; Tie the Message to Existing Policy; Keep It Interesting; Rethink the New-Employee Orientation; Corporatewide Training; Make Training Accessible and Diversified; Who Should Be Included in the Training Sessions?; Session Evaluations; Graduating to a Second-Generation Customer Service Team; Summary; References; Chapter Seven: Keeping the Effort Alive; The Real Work Begins; Departmental Action Plans; Make Your Promise Visible; Provide Patient Satisfaction Data; Coach the Coaches; Communication; Employee Newsletters Bulletin Boards |
| Record Nr. | UNINA-9910459815503321 |
Baird Kristin
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| San Francisco : , : Jossey-Bass | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in health care : a grassroots approach to creating a culture of service excellence / / Kristin Baird
| Customer service in health care : a grassroots approach to creating a culture of service excellence / / Kristin Baird |
| Autore | Baird Kristin |
| Pubbl/distr/stampa | San Francisco : , : Jossey-Bass |
| Descrizione fisica | 1 online resource (179 pages) : illustrations |
| Disciplina | 362.1/068 |
| Soggetto topico |
Medical care - Customer services
Patient satisfaction |
| ISBN |
111902031X
9781119020318 |
| Classificazione | 498.16 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910796075503321 |
|
Baird Kristin
|
||
| San Francisco : , : Jossey-Bass | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Customer service in health care : a grassroots approach to creating a culture of service excellence / / Kristin Baird
| Customer service in health care : a grassroots approach to creating a culture of service excellence / / Kristin Baird |
| Autore | Baird Kristin |
| Pubbl/distr/stampa | San Francisco : , : Jossey-Bass |
| Descrizione fisica | 1 online resource (179 pages) : illustrations |
| Disciplina | 362.1/068 |
| Soggetto topico |
Medical care - Customer services
Patient satisfaction |
| ISBN |
111902031X
9781119020318 |
| Classificazione | 498.16 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910820705703321 |
|
Baird Kristin
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| San Francisco : , : Jossey-Bass | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Driving quality in informatics : fulfilling the promise / / edited by Karen Courtney, Alex Kuo and Omid Shabestari
| Driving quality in informatics : fulfilling the promise / / edited by Karen Courtney, Alex Kuo and Omid Shabestari |
| Pubbl/distr/stampa | Washington, District of Columbia : , : IOS Press, , [2015] |
| Descrizione fisica | 1 online resource (392 p.) |
| Disciplina | 362.1/068 |
| Collana | Studies in health technology and informatics |
| Soggetto topico | Computer science |
| Soggetto genere / forma | Electronic books. |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Title Page""; ""Preface""; ""ITCH 2015 Steering Committee""; ""ITCH 2015 Scientific Review Committee""; ""Contents""; ""The Impact of University Provided Nurse Electronic Medical Record Training on Health Care Organizations: An Exploratory Simulation Approach""; ""The Importance of Telehealth for Directors and Other Decision Makers""; ""Using a Digital Marketing Platform for the Promotion of an Internet Based Health Encyclopedia in Saudi Arabia""; ""A Pharmacy Inventory Management System in Saudi Arabia: A Case Study""
""The Implementation Experiences of a Pharmacy Automation Drug Dispensing System in Saudi Arabia""""Project ALIVE: An Action-Research Exploration of EMR Value in Primary Care""; ""Nurses: Extending Care Through Telehealth""; ""Using Community Based Participatory Research as a Method for Investigating Electronic Health Records""; ""Bridging a Divide: Architecture for a Joint Hospital-Primary Care Data Warehouse""; ""Supporting Dementia in the Community: A Human Factors Perspective""; ""Patient Narratives Representing Patient Voices to Inform Research: A Pilot Qualitative Study"" ""Awareness of Technology-Induced Errors and Processes for Identifying and Preventing Such Errors""""Designing Electronic Medication Reconciliation for Patients: The Lead User Method""; ""Patient Perspectives on Patient Participation - Results from a Workshop with a Patient Council in a General Practice""; ""Danish Citizens' Expectations to the Use of eHealth""; ""Development of a Flexible and Extensible Computer-Based Simulation Platform for Healthcare Students""; ""Integration of Electronic Health Records into Nursing Education: Issues, Challenges and Limitations"" ""Know Me - A Journey in Creating a Personal Electronic Health Record""""Integrating Clinical Decision Support into EMR and PHR: A Case Study Using Anticoagulation""; ""Patient Access to Their Health Record Using Open Source EHR""; ""Usability Testing of a Prototype Multi-User Telehealth Kiosk""; ""Trialling an Electronic Decision Aid for Policy Developers to Support Ageing Well""; ""Beyond Effectiveness: A Pragmatic Evaluation Framework for Learning and Continuous Quality Improvement of e-Learning Interventions in Healthcare"" ""SmartMed: A Medication Management System to Improve Adherence""""Health Informatics-Enabled Workflow Redesign and Evaluation""; ""Using Heart Rate Variability for Automated Identification of Exercise Exertion Levels""; ""A Platform to Collect Structured Data from Multiple EMRs""; ""The Role of Technology in Reducing Unnecessary Duplicate Diagnostic Imaging Examinations""; ""Building an Electronic Handover Tool for Physicians Using a Collaborative Approach Between Clinicians and the Development Team""; ""Modelling Clinical Diagnostic Errors: A System Dynamics Approach"" ""Valuing National Effects of Digital Health Investments: An Applied Method"" |
| Record Nr. | UNINA-9910463632103321 |
| Washington, District of Columbia : , : IOS Press, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Driving quality in informatics : fulfilling the promise / / edited by Karen Courtney, Alex Kuo and Omid Shabestari
| Driving quality in informatics : fulfilling the promise / / edited by Karen Courtney, Alex Kuo and Omid Shabestari |
| Pubbl/distr/stampa | Washington, District of Columbia : , : IOS Press, , [2015] |
| Descrizione fisica | 1 online resource (392 p.) |
| Disciplina | 362.1/068 |
| Collana | Studies in health technology and informatics |
| Soggetto topico | Computer science |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Title Page""; ""Preface""; ""ITCH 2015 Steering Committee""; ""ITCH 2015 Scientific Review Committee""; ""Contents""; ""The Impact of University Provided Nurse Electronic Medical Record Training on Health Care Organizations: An Exploratory Simulation Approach""; ""The Importance of Telehealth for Directors and Other Decision Makers""; ""Using a Digital Marketing Platform for the Promotion of an Internet Based Health Encyclopedia in Saudi Arabia""; ""A Pharmacy Inventory Management System in Saudi Arabia: A Case Study""
""The Implementation Experiences of a Pharmacy Automation Drug Dispensing System in Saudi Arabia""""Project ALIVE: An Action-Research Exploration of EMR Value in Primary Care""; ""Nurses: Extending Care Through Telehealth""; ""Using Community Based Participatory Research as a Method for Investigating Electronic Health Records""; ""Bridging a Divide: Architecture for a Joint Hospital-Primary Care Data Warehouse""; ""Supporting Dementia in the Community: A Human Factors Perspective""; ""Patient Narratives Representing Patient Voices to Inform Research: A Pilot Qualitative Study"" ""Awareness of Technology-Induced Errors and Processes for Identifying and Preventing Such Errors""""Designing Electronic Medication Reconciliation for Patients: The Lead User Method""; ""Patient Perspectives on Patient Participation - Results from a Workshop with a Patient Council in a General Practice""; ""Danish Citizens' Expectations to the Use of eHealth""; ""Development of a Flexible and Extensible Computer-Based Simulation Platform for Healthcare Students""; ""Integration of Electronic Health Records into Nursing Education: Issues, Challenges and Limitations"" ""Know Me - A Journey in Creating a Personal Electronic Health Record""""Integrating Clinical Decision Support into EMR and PHR: A Case Study Using Anticoagulation""; ""Patient Access to Their Health Record Using Open Source EHR""; ""Usability Testing of a Prototype Multi-User Telehealth Kiosk""; ""Trialling an Electronic Decision Aid for Policy Developers to Support Ageing Well""; ""Beyond Effectiveness: A Pragmatic Evaluation Framework for Learning and Continuous Quality Improvement of e-Learning Interventions in Healthcare"" ""SmartMed: A Medication Management System to Improve Adherence""""Health Informatics-Enabled Workflow Redesign and Evaluation""; ""Using Heart Rate Variability for Automated Identification of Exercise Exertion Levels""; ""A Platform to Collect Structured Data from Multiple EMRs""; ""The Role of Technology in Reducing Unnecessary Duplicate Diagnostic Imaging Examinations""; ""Building an Electronic Handover Tool for Physicians Using a Collaborative Approach Between Clinicians and the Development Team""; ""Modelling Clinical Diagnostic Errors: A System Dynamics Approach"" ""Valuing National Effects of Digital Health Investments: An Applied Method"" |
| Record Nr. | UNINA-9910788121003321 |
| Washington, District of Columbia : , : IOS Press, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Driving quality in informatics : fulfilling the promise / / edited by Karen Courtney, Alex Kuo and Omid Shabestari
| Driving quality in informatics : fulfilling the promise / / edited by Karen Courtney, Alex Kuo and Omid Shabestari |
| Pubbl/distr/stampa | Washington, District of Columbia : , : IOS Press, , [2015] |
| Descrizione fisica | 1 online resource (392 p.) |
| Disciplina | 362.1/068 |
| Collana | Studies in health technology and informatics |
| Soggetto topico | Computer science |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
""Title Page""; ""Preface""; ""ITCH 2015 Steering Committee""; ""ITCH 2015 Scientific Review Committee""; ""Contents""; ""The Impact of University Provided Nurse Electronic Medical Record Training on Health Care Organizations: An Exploratory Simulation Approach""; ""The Importance of Telehealth for Directors and Other Decision Makers""; ""Using a Digital Marketing Platform for the Promotion of an Internet Based Health Encyclopedia in Saudi Arabia""; ""A Pharmacy Inventory Management System in Saudi Arabia: A Case Study""
""The Implementation Experiences of a Pharmacy Automation Drug Dispensing System in Saudi Arabia""""Project ALIVE: An Action-Research Exploration of EMR Value in Primary Care""; ""Nurses: Extending Care Through Telehealth""; ""Using Community Based Participatory Research as a Method for Investigating Electronic Health Records""; ""Bridging a Divide: Architecture for a Joint Hospital-Primary Care Data Warehouse""; ""Supporting Dementia in the Community: A Human Factors Perspective""; ""Patient Narratives Representing Patient Voices to Inform Research: A Pilot Qualitative Study"" ""Awareness of Technology-Induced Errors and Processes for Identifying and Preventing Such Errors""""Designing Electronic Medication Reconciliation for Patients: The Lead User Method""; ""Patient Perspectives on Patient Participation - Results from a Workshop with a Patient Council in a General Practice""; ""Danish Citizens' Expectations to the Use of eHealth""; ""Development of a Flexible and Extensible Computer-Based Simulation Platform for Healthcare Students""; ""Integration of Electronic Health Records into Nursing Education: Issues, Challenges and Limitations"" ""Know Me - A Journey in Creating a Personal Electronic Health Record""""Integrating Clinical Decision Support into EMR and PHR: A Case Study Using Anticoagulation""; ""Patient Access to Their Health Record Using Open Source EHR""; ""Usability Testing of a Prototype Multi-User Telehealth Kiosk""; ""Trialling an Electronic Decision Aid for Policy Developers to Support Ageing Well""; ""Beyond Effectiveness: A Pragmatic Evaluation Framework for Learning and Continuous Quality Improvement of e-Learning Interventions in Healthcare"" ""SmartMed: A Medication Management System to Improve Adherence""""Health Informatics-Enabled Workflow Redesign and Evaluation""; ""Using Heart Rate Variability for Automated Identification of Exercise Exertion Levels""; ""A Platform to Collect Structured Data from Multiple EMRs""; ""The Role of Technology in Reducing Unnecessary Duplicate Diagnostic Imaging Examinations""; ""Building an Electronic Handover Tool for Physicians Using a Collaborative Approach Between Clinicians and the Development Team""; ""Modelling Clinical Diagnostic Errors: A System Dynamics Approach"" ""Valuing National Effects of Digital Health Investments: An Applied Method"" |
| Record Nr. | UNINA-9910828488903321 |
| Washington, District of Columbia : , : IOS Press, , [2015] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Effective healthcare leadership [[electronic resource] /] / [edited by] Melanie Jasper and Mansour Jumaa
| Effective healthcare leadership [[electronic resource] /] / [edited by] Melanie Jasper and Mansour Jumaa |
| Pubbl/distr/stampa | Oxford, UK ; ; Malden, MA, : Blackwell Pub., 2005 |
| Descrizione fisica | 1 online resource (290 p.) |
| Disciplina | 362.1/068 |
| Altri autori (Persone) |
JasperMelanie
JumaaMansour |
| Soggetto topico |
Health services administration - Great Britain
Leadership - Great Britain |
| ISBN |
1-281-31931-7
9786611319311 0-470-77498-3 0-470-77756-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The context of healthcare leadership in Britain today / Melanie Jasper -- What is leadership? : a critical overview of frameworks, models and theories / Mansour Jumaa -- What is effective healthcare leadership? : a case study of the NHS in England? / Mansour Jumaa -- Strategic leadership for healthcare management / Mark Hodder and Stuart Marples -- Healthcare governance through effective leadership / Rob McSherry, Alyson Wadding and Paddy Pearce -- The CLINLAP model - a model for nursing management and leadership development / Mansour Jumaa -- Implementing the CLINLAP model : a case study of policy change in managing deliberate self-harm / Janice Phillips, Helen Julu, Gülner Salih and Chris Gbolo -- Leadership through group clinical supervision / Jo Alleyne and Mansour Jumaa -- Leadership for evidence-based practice / Mansour Jumaa, Ilkka Kunnamo and Melanie Jasper -- Leadership with emotional intelligence / Mansour Jumaa -- Leading change in primary and community care / Lindsey Hayes -- Leading an older persons' outreach and support team through transformational leadership / Nadia Chambers -- Leadership for practice development / Theresa Shaw -- Leadership in an interprofessional context : learning from learning disability / Janet McCray -- The challenges for leadership for the future / Melanie Jasper. |
| Record Nr. | UNINA-9910145553003321 |
| Oxford, UK ; ; Malden, MA, : Blackwell Pub., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Effective healthcare leadership [[electronic resource] /] / [edited by] Melanie Jasper and Mansour Jumaa
| Effective healthcare leadership [[electronic resource] /] / [edited by] Melanie Jasper and Mansour Jumaa |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Oxford, UK ; ; Malden, MA, : Blackwell Pub., 2005 |
| Descrizione fisica | 1 online resource (290 p.) |
| Disciplina | 362.1/068 |
| Altri autori (Persone) |
JasperMelanie
JumaaMansour |
| Soggetto topico |
Health services administration - Great Britain
Leadership - Great Britain |
| ISBN |
1-281-31931-7
9786611319311 0-470-77498-3 0-470-77756-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The context of healthcare leadership in Britain today / Melanie Jasper -- What is leadership? : a critical overview of frameworks, models and theories / Mansour Jumaa -- What is effective healthcare leadership? : a case study of the NHS in England? / Mansour Jumaa -- Strategic leadership for healthcare management / Mark Hodder and Stuart Marples -- Healthcare governance through effective leadership / Rob McSherry, Alyson Wadding and Paddy Pearce -- The CLINLAP model - a model for nursing management and leadership development / Mansour Jumaa -- Implementing the CLINLAP model : a case study of policy change in managing deliberate self-harm / Janice Phillips, Helen Julu, Gülner Salih and Chris Gbolo -- Leadership through group clinical supervision / Jo Alleyne and Mansour Jumaa -- Leadership for evidence-based practice / Mansour Jumaa, Ilkka Kunnamo and Melanie Jasper -- Leadership with emotional intelligence / Mansour Jumaa -- Leading change in primary and community care / Lindsey Hayes -- Leading an older persons' outreach and support team through transformational leadership / Nadia Chambers -- Leadership for practice development / Theresa Shaw -- Leadership in an interprofessional context : learning from learning disability / Janet McCray -- The challenges for leadership for the future / Melanie Jasper. |
| Record Nr. | UNISA-996205991103316 |
| Oxford, UK ; ; Malden, MA, : Blackwell Pub., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. di Salerno | ||
| ||
Effective healthcare leadership / / [edited by] Melanie Jasper and Mansour Jumaa
| Effective healthcare leadership / / [edited by] Melanie Jasper and Mansour Jumaa |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Oxford, UK ; ; Malden, MA, : Blackwell Pub., 2005 |
| Descrizione fisica | 1 online resource (290 p.) |
| Disciplina | 362.1/068 |
| Altri autori (Persone) |
JasperMelanie
JumaaMansour |
| Soggetto topico |
Health services administration - Great Britain
Leadership - Great Britain |
| ISBN |
1-281-31931-7
9786611319311 0-470-77498-3 0-470-77756-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | The context of healthcare leadership in Britain today / Melanie Jasper -- What is leadership? : a critical overview of frameworks, models and theories / Mansour Jumaa -- What is effective healthcare leadership? : a case study of the NHS in England? / Mansour Jumaa -- Strategic leadership for healthcare management / Mark Hodder and Stuart Marples -- Healthcare governance through effective leadership / Rob McSherry, Alyson Wadding and Paddy Pearce -- The CLINLAP model - a model for nursing management and leadership development / Mansour Jumaa -- Implementing the CLINLAP model : a case study of policy change in managing deliberate self-harm / Janice Phillips, Helen Julu, Gülner Salih and Chris Gbolo -- Leadership through group clinical supervision / Jo Alleyne and Mansour Jumaa -- Leadership for evidence-based practice / Mansour Jumaa, Ilkka Kunnamo and Melanie Jasper -- Leadership with emotional intelligence / Mansour Jumaa -- Leading change in primary and community care / Lindsey Hayes -- Leading an older persons' outreach and support team through transformational leadership / Nadia Chambers -- Leadership for practice development / Theresa Shaw -- Leadership in an interprofessional context : learning from learning disability / Janet McCray -- The challenges for leadership for the future / Melanie Jasper. |
| Record Nr. | UNINA-9910811749703321 |
| Oxford, UK ; ; Malden, MA, : Blackwell Pub., 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
