Autore	Phillips Patricia Pulliam
Pubbl/distr/stampa	Somerset : , : John Wiley & Sons, Incorporated, , 2019
Descrizione fisica	1 online resource (462 pages)
Disciplina	658.4/04
Altri autori (Persone)	PhillipsJack J PaoneGina Huff GaudetCyndi McLeodKyle
Soggetto topico	Evaluation research (Social action programs) Project management - Evaluation
Soggetto non controllato	Investments Business & Economics
ISBN	1-119-32276-6 1-119-32267-7 1-119-32271-5
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Intro -- Title Page -- Copyright -- Praise for Value for Money -- Foreword -- Preface -- Value is Changing ... -- Need for a New Approach -- The ROI Methodology: The Enhanced Logic Model -- We Can't Measure Our Way to Success -- Flow of the Book -- Acknowledgements -- Authors -- Chapter 1: The Value Evolution -- The Value Shift -- Why Now? -- Challenges Along the Way -- Final Thoughts -- Chapter 2: Six Ways to Show Value for Money -- Six Ways to Show Value for Money -- Barriers to Showing Value for Money -- Final Thoughts -- Chapter 3: Needed: An Enhanced Logic Model -- A Review of Models -- Concerns about Current Models -- How Does Your Current Model Stack Up? -- Requirements for the Value for Money: A Measurement Process -- ROI Methodology -- Terminology: Projects, Solutions, Participants -- Final Thoughts -- Chapter 4: Introducing the ROI Methodology -- Types of Data -- The Initial Analysis -- Using Design Thinking to Deliver and Measure Results -- The ROI Process Model -- Operating Standards and Philosophy -- Implementing and Sustaining the Process -- Benefits of This Approach -- Final Thoughts -- Chapter 5: Start with Why: Align Programs with the Business -- Impact Measures are Critical -- The Challenge -- The Alignment Model -- Payoff Needs -- Business Needs -- Final Thoughts -- Chapter 6: Make It Feasible: Select the Right Solution -- Performance Needs -- The Performance Dialogue -- Use Analysis Techniques -- Learning Needs -- Preference Needs -- Matching Solutions to Needs -- The Matrix Diagram -- Selecting Solutions for Maximum Payoff -- Final Thoughts -- Chapter 7: Expect Success: Design for Results -- The Power of Expectations -- Defining the Success of Programs -- Designing for Results at Each Level -- Developing Objectives at Multiple Levels -- The Power of Objectives -- Defining Roles and Responsibilities -- Planning the Evaluation. Final Thoughts -- Chapter 8: Make It Matter: Design for Input, Reaction, and Learning -- Communicating with Results in Mind -- Changing the Role of Participants -- Creating Expectations -- Think ROI -- Design Input for Results -- Design Reaction for Results -- Design Learning for Results -- Data Collection for Input, Reaction, and Learning -- Timing of Data Collection -- Final Thoughts -- Chapter 9: Make It Stick: Design for Application and Impact -- Data Collection for Application and Impact -- Monitoring Business Performance Data -- Selecting the Appropriate Method for Each Level -- Timing of Data Collection -- Built-In Application Tools -- Involving the Participants' Manager or Significant Other -- Final Thoughts -- Chapter 10: Make It Credible: Isolate the Effects of the Program -- The Importance of Pinpointing the Contribution -- Preliminary Issues -- Quantitative and Research Isolation Methods -- Qualitative Isolation Methods -- Select the Method -- Final Thoughts -- Chapter 11: Make It Credible: Convert Data to Monetary Value -- The Importance of Monetary Value -- Key Steps in Converting Data to Money -- Standard Monetary Values -- When Standard Values are Not Available -- Selecting the Technique -- Final Thoughts -- Chapter 12: Make It Credible: Identify the Intangibles -- Why Intangibles are Important -- Measuring and Analyzing Intangibles -- Final Thoughts -- Chapter 13: Make It Credible: Capture Costs of the Program and Calculate ROI -- The Importance of Costs and ROI -- Fundamental Cost Issues -- Specific Costs to Include -- Cost Tabulation in Action -- The ROI Calculation -- Other ROI Measures -- Final Thoughts -- Chapter 14: Tell the Story: Communicate Results to Key Stakeholders -- The Importance of Communicating Results -- Principles of Communicating Results -- The Process for Communicating Results. Step 1: Analyze Reason for Communication -- Step 2: Plan for Communication -- Step 3: Select Audience -- Step 4: Develop Reports -- Step 5: Select Media -- Step 6: Present Information -- Step 7: Analyze Reaction -- Final Thoughts -- Chapter 15: Optimize Results: Use Black Box Thinking to Increase Funding -- Process Improvement is the Key: Black Box Thinking -- Making Adjustments in Programs -- The Timing of Changes -- Increasing ROI -- Influencing Allocation -- Final Thoughts -- Chapter 16: Forecast the ROI -- The Importance of Forecasting ROI -- The Trade-Offs of Forecasting -- Pre-Program ROI Forecasting -- Forecasting with a Pilot Program -- ROI Forecasting with Reaction Data -- Forecasting Guidelines -- Final Thoughts -- Chapter 17: Make It Work: Sustaining the Change to a Results-Based Process -- Overcoming Resistance -- Assess the Climate -- Develop Roles and Responsibilities -- Establish Goals and Plans -- Revise Guidelines and Procedures -- Prepare the Team -- Initiate ROI Studies -- Prepare the Management Team -- Remove Obstacles -- Monitor Progress -- Final Thoughts -- References -- Appendix A -- Appendix B -- Appendix C -- Index -- End User License Agreement.
Record Nr.	UNINA-9910813796503321

Autore	House Ernest R
Pubbl/distr/stampa	Thousand Oaks, Calif. ; ; London, : SAGE, 1999
Descrizione fisica	1 online resource (175 p.)
Disciplina	300.72
Altri autori (Persone)	HoweKenneth R (Kenneth Ross)
Soggetto topico	Evaluation research (Social action programs) Social sciences - Research
Soggetto genere / forma	Electronic books.
Soggetto non controllato	UmU kursbok
ISBN	1-322-42076-9 0-7619-1154-5 1-4522-5177-0
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Cover; Contents; Preface; Acknowledgments; Introduction: The Problem of Values; Part I - Value Claims; Chapter 1 - Facts and Values; Chapter 2 - Evaluative Reasoning; Part II - Critiques of other Views; Chapter 3 - The Received View; Chapter 4 - The Radical Constructivist View; Chapter 5 - The Postmodernist View; Part III - Deliberative Democratic Evaluation; Chapter 6 - The Deliberative Democratic View; Chapter 7 - Good Practice; Conclusion: The Role of Evaluation in Society; References; Author Index; Subject Index; About the Authors
Record Nr.	UNINA-9910480161803321

Autore	Bilodeau Henriette
Pubbl/distr/stampa	Montréal, : Presses de l’Université de Montréal, 2017
Descrizione fisica	1 online resource (332 p.)
Altri autori (Persone)	BrousselleAstrid ChampagneFrançois ContandriopoulosAndré-Pierre DenisJean-Louis DuboisCarl-Ardy FarandLambert HartzZulmira LachaineJean TanonAnaïs ThiebautGeorges-Charles
Soggetto topico	Evaluation research (Social action programs) National health services - Evaluation Public health - Evaluation
ISBN	2-8218-9806-1 2-7606-2685-7
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	fre
Record Nr.	UNINA-9910495717003321