Baran and Dawber's diseases of the nails and their management [[electronic resource] /] / edited by R. Baran ... [et al.] |
Edizione | [3rd ed.] |
Pubbl/distr/stampa | Malden, MA, : Blackwell Science, 2001 |
Descrizione fisica | 1 online resource (654 p.) |
Disciplina | 616.547 |
Altri autori (Persone) |
BaranR (Robert)
DawberR. P. R (Rodney P. R.) |
Soggetto topico |
Nails (Anatomy) - Diseases
Nail manifestations of general diseases |
ISBN |
1-282-34862-0
9786612348624 0-470-69494-7 0-470-69483-1 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Baran and Dawber's Diseases of the Nails and their Management; Contents; Contributors; Preface to the Third Edition; Preface to the First Edition; 1 Science of the nail apparatus; 2 Physical signs; 3 The nail in childhood and old age; 4 Fungal (onychomycosis) and other infections involving the nail apparatus; 5 The nail in dermatological diseases; 6 The nail in systemic diseases and drug-induced changes; 7 Occupational abnormalities and contact dermatitis; 8 Cosmetics: the care and adornment of the nail; 9 Hereditary and congenital nail disorders; 10 Nail surgery and traumatic abnormalities
11 Tumours of the nail apparatus and adjacent tissuesIndex |
Altri titoli varianti | Diseases of the nails and their management |
Record Nr. | UNISA-996201271403316 |
Malden, MA, : Blackwell Science, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|
Basketball [[electronic resource] /] / edited by Douglas B. McKeag |
Pubbl/distr/stampa | Indianapolis, USA, : Blackwell Science, 2003 |
Descrizione fisica | 1 online resource (242 p.) |
Disciplina |
617.1
617.1027 |
Altri autori (Persone) | McKeagDouglas <1945-> |
Collana | Handbook of sports medicine and science |
Soggetto topico |
Basketball injuries
Basketball - Physiological aspects |
ISBN |
1-282-34850-7
9786612348501 0-470-69389-4 0-470-69311-8 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto | Epidemiology of basketball injuries / Jay R. Hoffman -- Physiology of basketball / Jay R. Hoffman -- Nutrition guidelines for basketball / Leslie J. Bonci -- Preventive medicine in basketball / Thomas J. MacKowiak -- Participation screening and the basketball player / Andrew L. Pipe -- The young basketball player / Kevin Gebke and Douglas B. McKeag -- The female athlete / Margot Putukian -- The special basketball player / Kevin Gebke and Douglas B. McKeag -- Psychological issues in basketball: improving performance through psychological interventions / Christopher M. Carr -- Basketball injuries : head and face considerations / William F. Micheo and Enrique Amy -- Cardiovascular considerations in basketball / Andrew L. Pipe -- Medical illness / Margot Putukian -- Spine and pelvis / Jill Cook and Karim Khan -- Basketball injuries: upper extemity considerations / William F. Micheo and Eduardo Amy -- Lower extremity considerations / Karim Khan. |
Record Nr. | UNISA-996201267003316 |
Indianapolis, USA, : Blackwell Science, 2003 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth |
Autore | Bamforth Charles W. <1952-> |
Pubbl/distr/stampa | Oxford, : Blackwell Science, 2004 |
Descrizione fisica | 1 online resource (202 p.) |
Disciplina |
641.23
641.6/23 641.623 |
Soggetto topico |
Beer
Beer - Health aspects Nutrition |
Soggetto genere / forma | Electronic books. |
ISBN |
1405147970
1-280-21292-6 9786610212927 0-470-70998-7 1-4051-4797-0 0-470-77454-1 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index |
Record Nr. | UNINA-9910144895203321 |
Bamforth Charles W. <1952-> | ||
Oxford, : Blackwell Science, 2004 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth |
Autore | Bamforth Charles W. <1952-> |
Pubbl/distr/stampa | Oxford, : Blackwell Science, 2004 |
Descrizione fisica | 1 online resource (202 p.) |
Disciplina |
641.23
641.6/23 641.623 |
Soggetto topico |
Beer
Beer - Health aspects Nutrition |
ISBN |
1405147970
1-280-21292-6 9786610212927 0-470-70998-7 1-4051-4797-0 0-470-77454-1 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index |
Record Nr. | UNISA-996211780003316 |
Bamforth Charles W. <1952-> | ||
Oxford, : Blackwell Science, 2004 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth |
Autore | Bamforth Charles W. <1952-> |
Pubbl/distr/stampa | Oxford, : Blackwell Science, 2004 |
Descrizione fisica | 1 online resource (202 p.) |
Disciplina |
641.23
641.6/23 641.623 |
Soggetto topico |
Beer
Beer - Health aspects Nutrition |
ISBN |
1405147970
1-280-21292-6 9786610212927 0-470-70998-7 1-4051-4797-0 0-470-77454-1 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index |
Record Nr. | UNINA-9910830528203321 |
Bamforth Charles W. <1952-> | ||
Oxford, : Blackwell Science, 2004 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth |
Autore | Bamforth Charles W. <1952-> |
Pubbl/distr/stampa | Oxford, : Blackwell Science, 2004 |
Descrizione fisica | 1 online resource (202 p.) |
Disciplina |
641.23
641.6/23 641.623 |
Soggetto topico |
Beer
Beer - Health aspects Nutrition |
ISBN |
1405147970
1-280-21292-6 9786610212927 0-470-70998-7 1-4051-4797-0 0-470-77454-1 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index |
Record Nr. | UNINA-9910840831803321 |
Bamforth Charles W. <1952-> | ||
Oxford, : Blackwell Science, 2004 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Benchmarking in construction [[electronic resource] /] / Steven McCabe |
Autore | McCabe Steven |
Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
Descrizione fisica | 1 online resource (306 p.) |
Disciplina |
690.068
690.0685 |
Soggetto topico |
Building - Quality control
Benchmarking (Management) |
Soggetto genere / forma | Electronic books. |
ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
Record Nr. | UNINA-9910144527003321 |
McCabe Steven | ||
Malden, Mass., : Blackwell Science, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Benchmarking in construction [[electronic resource] /] / Steven McCabe |
Autore | McCabe Steven |
Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
Descrizione fisica | 1 online resource (306 p.) |
Disciplina |
690.068
690.0685 |
Soggetto topico |
Building - Quality control
Benchmarking (Management) |
ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
Record Nr. | UNISA-996212480803316 |
McCabe Steven | ||
Malden, Mass., : Blackwell Science, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|
Benchmarking in construction [[electronic resource] /] / Steven McCabe |
Autore | McCabe Steven |
Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
Descrizione fisica | 1 online resource (306 p.) |
Disciplina |
690.068
690.0685 |
Soggetto topico |
Building - Quality control
Benchmarking (Management) |
ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
Record Nr. | UNINA-9910830431703321 |
McCabe Steven | ||
Malden, Mass., : Blackwell Science, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|
Benchmarking in construction [[electronic resource] /] / Steven McCabe |
Autore | McCabe Steven |
Pubbl/distr/stampa | Malden, Mass., : Blackwell Science, 2001 |
Descrizione fisica | 1 online resource (306 p.) |
Disciplina |
690.068
690.0685 |
Soggetto topico |
Building - Quality control
Benchmarking (Management) |
ISBN |
1-282-34173-1
9786612341731 0-470-69605-2 0-470-69530-7 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904) 3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change 4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from 5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction 6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction |
Record Nr. | UNINA-9910840532203321 |
McCabe Steven | ||
Malden, Mass., : Blackwell Science, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. Federico II | ||
|