top

  Info

  • Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.

  Info

  • Utilizzare questo link per rimuovere la selezione effettuata.
Baran and Dawber's diseases of the nails and their management [[electronic resource] /] / edited by R. Baran ... [et al.]
Baran and Dawber's diseases of the nails and their management [[electronic resource] /] / edited by R. Baran ... [et al.]
Edizione [3rd ed.]
Pubbl/distr/stampa Malden, MA, : Blackwell Science, 2001
Descrizione fisica 1 online resource (654 p.)
Disciplina 616.547
Altri autori (Persone) BaranR (Robert)
DawberR. P. R (Rodney P. R.)
Soggetto topico Nails (Anatomy) - Diseases
Nail manifestations of general diseases
ISBN 1-282-34862-0
9786612348624
0-470-69494-7
0-470-69483-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Baran and Dawber's Diseases of the Nails and their Management; Contents; Contributors; Preface to the Third Edition; Preface to the First Edition; 1 Science of the nail apparatus; 2 Physical signs; 3 The nail in childhood and old age; 4 Fungal (onychomycosis) and other infections involving the nail apparatus; 5 The nail in dermatological diseases; 6 The nail in systemic diseases and drug-induced changes; 7 Occupational abnormalities and contact dermatitis; 8 Cosmetics: the care and adornment of the nail; 9 Hereditary and congenital nail disorders; 10 Nail surgery and traumatic abnormalities
11 Tumours of the nail apparatus and adjacent tissuesIndex
Altri titoli varianti Diseases of the nails and their management
Record Nr. UNISA-996201271403316
Malden, MA, : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Basketball [[electronic resource] /] / edited by Douglas B. McKeag
Basketball [[electronic resource] /] / edited by Douglas B. McKeag
Pubbl/distr/stampa Indianapolis, USA, : Blackwell Science, 2003
Descrizione fisica 1 online resource (242 p.)
Disciplina 617.1
617.1027
Altri autori (Persone) McKeagDouglas <1945->
Collana Handbook of sports medicine and science
Soggetto topico Basketball injuries
Basketball - Physiological aspects
ISBN 1-282-34850-7
9786612348501
0-470-69389-4
0-470-69311-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Epidemiology of basketball injuries / Jay R. Hoffman -- Physiology of basketball / Jay R. Hoffman -- Nutrition guidelines for basketball / Leslie J. Bonci -- Preventive medicine in basketball / Thomas J. MacKowiak -- Participation screening and the basketball player / Andrew L. Pipe -- The young basketball player / Kevin Gebke and Douglas B. McKeag -- The female athlete / Margot Putukian -- The special basketball player / Kevin Gebke and Douglas B. McKeag -- Psychological issues in basketball: improving performance through psychological interventions / Christopher M. Carr -- Basketball injuries : head and face considerations / William F. Micheo and Enrique Amy -- Cardiovascular considerations in basketball / Andrew L. Pipe -- Medical illness / Margot Putukian -- Spine and pelvis / Jill Cook and Karim Khan -- Basketball injuries: upper extemity considerations / William F. Micheo and Eduardo Amy -- Lower extremity considerations / Karim Khan.
Record Nr. UNISA-996201267003316
Indianapolis, USA, : Blackwell Science, 2003
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Autore Bamforth Charles W. <1952->
Pubbl/distr/stampa Oxford, : Blackwell Science, 2004
Descrizione fisica 1 online resource (202 p.)
Disciplina 641.23
641.6/23
641.623
Soggetto topico Beer
Beer - Health aspects
Nutrition
Soggetto genere / forma Electronic books.
ISBN 1405147970
1-280-21292-6
9786610212927
0-470-70998-7
1-4051-4797-0
0-470-77454-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system
Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index
Record Nr. UNINA-9910144895203321
Bamforth Charles W. <1952->  
Oxford, : Blackwell Science, 2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Autore Bamforth Charles W. <1952->
Pubbl/distr/stampa Oxford, : Blackwell Science, 2004
Descrizione fisica 1 online resource (202 p.)
Disciplina 641.23
641.6/23
641.623
Soggetto topico Beer
Beer - Health aspects
Nutrition
ISBN 1405147970
1-280-21292-6
9786610212927
0-470-70998-7
1-4051-4797-0
0-470-77454-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system
Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index
Record Nr. UNISA-996211780003316
Bamforth Charles W. <1952->  
Oxford, : Blackwell Science, 2004
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Autore Bamforth Charles W. <1952->
Pubbl/distr/stampa Oxford, : Blackwell Science, 2004
Descrizione fisica 1 online resource (202 p.)
Disciplina 641.23
641.6/23
641.623
Soggetto topico Beer
Beer - Health aspects
Nutrition
ISBN 1405147970
1-280-21292-6
9786610212927
0-470-70998-7
1-4051-4797-0
0-470-77454-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system
Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index
Record Nr. UNINA-9910830528203321
Bamforth Charles W. <1952->  
Oxford, : Blackwell Science, 2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Beer [[electronic resource] ] : health and nutrition / / Charles W. Bamforth
Autore Bamforth Charles W. <1952->
Pubbl/distr/stampa Oxford, : Blackwell Science, 2004
Descrizione fisica 1 online resource (202 p.)
Disciplina 641.23
641.6/23
641.623
Soggetto topico Beer
Beer - Health aspects
Nutrition
ISBN 1405147970
1-280-21292-6
9786610212927
0-470-70998-7
1-4051-4797-0
0-470-77454-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Beer Health and Nutrition; Contents; Preface; Acknowledgements; 1 Beer as Part of the Diet; Beer: a vice or a staple part of the diet?; Getting beer into perspective; What is moderation?; But what about addiction?; Impacts on behaviour; 2 Beer Through History; Brewing travels west; Restraining excess; Religious origins; Maintaining standards; Beer: a nutritious dish for the whole family; Temperance pressures; Towards prohibition; 3 The Basics of Malting and Brewing: Product Safety and Wholesomeness; Chemical beer?; Basic outlines of malting and brewing; Styles of beer; The chemistry of beer
4 The Basics of Human NutritionEnergy; Phytonutrients; Carbohydrate, fat and protein; Vitamins; Minerals; Fibre; Water; Balance; 5 The Composition of Beer in Relation to Nutrition and Health; Energy; Carbohydrate, fat and protein; Water; Vitamins; Minerals; Fibre; Comparison of beer with other foodstuffs for nutrient value; Potentially deleterious components of beer; Beer as a 'treat'; 6 The Impact of Alcohol on Health; The metabolism of ethanol; Direct and indirect impacts; The heart and the circulatory system; The liver and the digestive system; The reproductive system
Brain and cognitive functionKidney and urinary tract; Age; Cancer; Allergy; The common cold; 7 Conclusion; References; Index
Record Nr. UNINA-9910840831803321
Bamforth Charles W. <1952->  
Oxford, : Blackwell Science, 2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
Soggetto genere / forma Electronic books.
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNINA-9910144527003321
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNISA-996212480803316
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. di Salerno
Opac: Controlla la disponibilità qui
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNINA-9910830431703321
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Benchmarking in construction [[electronic resource] /] / Steven McCabe
Autore McCabe Steven
Pubbl/distr/stampa Malden, Mass., : Blackwell Science, 2001
Descrizione fisica 1 online resource (306 p.)
Disciplina 690.068
690.0685
Soggetto topico Building - Quality control
Benchmarking (Management)
ISBN 1-282-34173-1
9786612341731
0-470-69605-2
0-470-69530-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto BENCHMARKING IN CONSTRUCTION; Contents; Foreword; Preface; Acknowledgements; Chapter 1 Introduction; 1.1 What reading this book will assist you to do; 1.2 People - the core concept of benchmarking for best practice; 1.3 Understanding the importance of benchmarking - a personal perspective; 1.4 Learning from the best: the Japanese construction industry; 1.5 Rethinking Construction: a catalyst for change in British construction?; 1.6 The Construction Best Practice Programme; 1.6.1 The key performance indicators; 1.7 A brief outline of subsequent chapters
Chapter 2 Getting to Grips with the ConceptsObjectives; 2.1 Establishing the principle of benchmarking for best practice; 2.2 Defining benchmarking and best practice; 2.3 Types of benchmarking; 2.3.1 Internal benchmarking; 2.3.2 Competitive benchmarking; 2.3.3 Functional or generic benchmarking; 2.4 The Rank Xerox story; 2.4.1 What did Rank Xerox do?; 2.4.2 Summarising the Rank Xerox approach; 2.5 Conclusion; Summay; Chapter 3 What is TQM and its Importance to Benchmarking?; Objectives; 3.1 Defining TQM; 3.2 The origins of TQM - the influence of Deming (1900-1993) and Juran (1904)
3.2.1 SPC (Statistical Process Control) - the cornerstone of Deming's philosophy3.2.2 Juran's quality trilogy; 3.3 The Toyota story - an early example of benchmarking; 3.4 The development of TQM in the West; 3.4.1 The move from inspection and quality control to quality assurance and TQM; 3.5 Achieving customer delight - the importance of recognising people as a key component of TQM; Summary; Chapter 4 Facilitating a Change in Organisational Culture; Objectives; 4.1 Organisational culture; 4.1.1 What is organisational culture?; 4.2 Senior management's role in creating cultural change
4.2.1 What senior managers in construction organisations can do to create culture change4.3 The role of middle managers and change agents; 4.4 'Getting the troops on board'; 4.4.1 Motivation of people; 4.4.2 Using teamwork in cultural change; 4.4.3 Types of team; 4.4.4 Picking the right members for a successful team; 4.4.5 Development of the team; 4.5 The role of learning organisations in TQM and benchmarking; 4.6 Methods of organisational learning; Summary; Chapter 5 The Use of Critical Success Factors, Processes and Systems in Benchmarking; Objectives; 5.1 Where to start from
5.2 Critical success factors and key performance indicators5.2.1 Critical success factors; 5.2.2 Key performance indicators; 5.3 The importance of understanding processes; 5.4 Process mapping: 'the metaphor of the cup of tea'; 5.5 Quality systems and procedures; 5.5.1 The use of quality systems in continuous improvement; Summary; Chapter 6 Benchmarking Customer Satisfaction; Objectives; 6.1 The paradigm shift in customer value strategy; 6.2 The benefits of retaining customers; 6.3 Factors that must be considered when measuring customer satisfaction
6.4 A selection of models that can be used to carry out benchmarking of customer satisfaction
Record Nr. UNINA-9910840532203321
McCabe Steven  
Malden, Mass., : Blackwell Science, 2001
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui