top

  Info

  • Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.

  Info

  • Utilizzare questo link per rimuovere la selezione effettuata.

Biblioteca

MARC Lista (tabellare)
Communication : the key to effective leadership / / Judith Ann Pauley and Joseph F. Pauley
Communication : the key to effective leadership / / Judith Ann Pauley and Joseph F. Pauley
Autore Pauley Judith A.
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009
Descrizione fisica 1 online resource (112 p.)
Disciplina 658.4/5
Soggetto topico Communication in management
Leadership
ISBN 0-87389-154-6
0-87389-155-4
600-00-4889-0
1-62198-499-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Everyone is a leader to someone -- Organizing the team -- Establishing trust -- Inspiring confidence -- Interaction styles -- Getting buy-in -- Developing your team -- Getting results -- Followers in distress -- Leaders in distress.
Record Nr. UNINA-9910779578003321
Pauley Judith A.  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Communication : the key to effective leadership / / Judith Ann Pauley and Joseph F. Pauley
Communication : the key to effective leadership / / Judith Ann Pauley and Joseph F. Pauley
Autore Pauley Judith A.
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009
Descrizione fisica 1 online resource (112 p.)
Disciplina 658.4/5
Soggetto topico Communication in management
Leadership
ISBN 0-87389-154-6
0-87389-155-4
600-00-4889-0
1-62198-499-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Everyone is a leader to someone -- Organizing the team -- Establishing trust -- Inspiring confidence -- Interaction styles -- Getting buy-in -- Developing your team -- Getting results -- Followers in distress -- Leaders in distress.
Record Nr. UNINA-9910811349403321
Pauley Judith A.  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2009
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Competing for customers and winning with value : breakthrough strategies for market dominance / / R. Eric Reidenbach and Reginald W. Goeke
Competing for customers and winning with value : breakthrough strategies for market dominance / / R. Eric Reidenbach and Reginald W. Goeke
Autore Reidenbach R. Eric
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006
Descrizione fisica 1 online resource (213 p.)
Disciplina 658.4/012
Soggetto topico Business planning
Soggetto genere / forma Electronic books.
ISBN 600-00-4809-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910452975003321
Reidenbach R. Eric  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Competing for customers and winning with value : breakthrough strategies for market dominance / / R. Eric Reidenbach and Reginald W. Goeke
Competing for customers and winning with value : breakthrough strategies for market dominance / / R. Eric Reidenbach and Reginald W. Goeke
Autore Reidenbach R. Eric
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006
Descrizione fisica 1 online resource (213 p.)
Disciplina 658.4/012
Soggetto topico Business planning
ISBN 0-87389-543-6
600-00-4809-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910779875003321
Reidenbach R. Eric  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Competing for customers and winning with value : breakthrough strategies for market dominance / / R. Eric Reidenbach and Reginald W. Goeke
Competing for customers and winning with value : breakthrough strategies for market dominance / / R. Eric Reidenbach and Reginald W. Goeke
Autore Reidenbach R. Eric
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006
Descrizione fisica 1 online resource (213 p.)
Disciplina 658.4/012
Soggetto topico Business planning
ISBN 0-87389-543-6
600-00-4809-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910813013103321
Reidenbach R. Eric  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2006
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Computer-based robust engineering : essentials for DFSS / / Genichi Taguchi, Rajesh Jugulum, Shin Taguchi
Computer-based robust engineering : essentials for DFSS / / Genichi Taguchi, Rajesh Jugulum, Shin Taguchi
Autore Taguchi Genʼichi <1924-2012, >
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2004
Descrizione fisica 1 online resource (240 p.)
Disciplina 658.4/013
Soggetto topico Taguchi methods (Quality control)
Industrial design
Six sigma (Quality control standard)
Information technology
Soggetto genere / forma Electronic books.
ISBN 600-00-4743-6
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910463098903321
Taguchi Genʼichi <1924-2012, >  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2004
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Concepts for R&R studies / / Larry B. Barrentine
Concepts for R&R studies / / Larry B. Barrentine
Autore Barrentine Larry B. <1938->
Edizione [Second edition.]
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , 2003
Descrizione fisica 1 online resource (74 p.)
Disciplina 658.5/62/015195
Soggetto topico Quality control - Statistical methods
Process control - Statistical methods
Measurement
Soggetto genere / forma Electronic books.
ISBN 600-00-4715-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910463101703321
Barrentine Larry B. <1938->  
Milwaukee, Wisconsin : , : ASQ Quality Press, , 2003
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Continuous permanent improvement / / Arun Hariharan
Continuous permanent improvement / / Arun Hariharan
Autore Hariharan Arun
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , [2014]
Descrizione fisica 1 online resource (257 pages)
Disciplina 658.4013
Soggetto topico Total quality management
Organizational effectiveness
ISBN 1-63694-098-6
1-63694-097-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Title Page -- CIP data -- Dedication -- Table of Contents -- List of Figures and Tables -- Foreword by Mikel J. Harry, PhD -- Foreword by Dr. Kewal K. Nohria -- Preface -- Chapter 1: Business or Excellence:Do We Have a Choice? -- Aiming for Leadership-Fast -- Growing Pains -- Mad About Growth -- An Expensive Lesson -- Chapter 2: Make Quality Your Strategy -- Know Where You Want to Go and How to Get There -- Do You Have a Business Excellence Road Map? -- Chapter 3: Whose Job Is Excellence? -- Do Boards Represent Customers Enough? -- Questions That the Board Must Ask -- How to Ensure That the Board Doesn't Get into Too Much Detail -- Why Can't One Director Represent the Customer as a Key Stakeholder? -- Why the Board Must Ask These Questions -- Indicators of Organizations Where the Board Focuses on Quality and Customers -- The CEO's Role -- Chicken and Egg -- Excellence Is Everyone's Job -- Is Quality the Job of the "Quality Department"? -- Chapter 4: Begin from the Beginning: Know Who Your Customers Are and What They Want -- SIPOC and COPIS -- COPIS as a Strategy -- What Type of Business or Organization Is This Relevant To? -- The Story of How Strategic COPIS Was Applied -- Keeping Processes and Performance Measures Current -- Is It Relevant Only in a New Business? -- Foundation for Continuous Improvement -- Business Benefits of Strategic COPIS -- Output of Strategic COPIS: Master List of Business Processes -- Conclusion -- Chapter 5: Standardize to Improve: Business Process Mapping -- Grandma Cakes -- Explosive Growth-the Artisan Multiplies Herself -- Standardized Business Processes -- Who Needs Standardized Business Processes? -- The Process Map -- Do Standardized Processes Kill Innovation? On the Contrary . . . -- Why Do You Need Standardized Processes? -- You Can Have Your Own Format for Process Mapping.
Who Should Document Processes? -- How Do You Know If People Are Following the Standard Process? -- The Role of Automation and the Need for Wing-to-Wing Thinking -- Conclusion -- Chapter 6: Measures that Matter -- Two Years Later -- The Dashboard Review -- Chapter 7: The Beginning of Improvement: Making Quality Problems Visible -- Measurement Itself Causes Improvement -- Where to Begin Improvement-Start by Making Quality Problems Visible -- Clear the Cobwebs with 5S -- Listen to Customer Complaints and Look at Your Performance Measures -- Chapter 8: The Fascinating World of Lean -- Lean Is for Senior Management First -- Identifying and Eliminating Waste (the Nine Types of Waste) -- What We Learned from Toyota -- Value Stream Mapping-Autobiography of a Sales Order -- Is This Value? -- The Invisible Mountain -- Value Stream Mapping Makes the Mountain of Waste Visible -- You Have Started Winning the Battle Against Quality Problems and Waste -- Examples of Fighting Waste and Results -- Lean Can Double Your Profits -- Is This Relevant in Service Industries? -- Involving Partners -- Now That You Can See the Mountain, Demolish It! -- Chapter 9:Double Your Revenue and Profits without Selling More: The Importance of First Time Right -- Why Is FTR So Important? -- FTR in Sales -- What Is an FTR Sale? -- Where Is FTR Selling Relevant? -- FTR and Cost of Rework -- FTR and Customer Satisfaction -- FTR and Company Image -- The Impact of FTR on Revenue, Profits, and Sales Productivity -- Mental Blocks -- Lesson Learned-Only Sales Must Be Responsible for FTR in Sales -- How Do You Know If It's Working? -- What You Can Do -- Chapter 10: A Management Philosophy Called Six Sigma -- The Project Charter, and Reporting Results from Lean Six Sigma (LSS) -- Lean and Six Sigma-a Powerful Combination -- Three Types of Lean Six Sigma Projects -- Quality Improvement Projects.
Revenue-Enhancing Projects -- Cost-Saving Projects -- How to Select and Prioritize LSS Projects -- Do Not Marry a Model -- What to Do When Customers Complain -- Chapter 11: Is a Complaining Customer Doing You a Favor? -- The Customer's Story -- The Bank's Side of the Story -- The Bank's Story Six Months Later -- The Customer (as Always) Has the Last Word -- Chapter 12: Resolved, but Not Resolved -- A Riddle -- At Last, Some Light -- Other "Smart" Ways of Beating the System -- The Final Outcome -- The Lesson -- Chapter 13: Root Cause Analysis -- The Technique of Root Cause Analysis -- Sample Business Results from Root Cause Analysis -- Critical Success Factors-Lessons Learned in Root Cause Analysis -- Tests to Find Out If You Have Reached the Root Cause and Eliminated It -- RCA-the Epitome of Lean -- Can Problems Be Prevented before They Ever Occur? -- Chapter 14: Close the Loop with the Customer -- The Meeting with the CEO -- The Commandments(Lessons Learned) -- What's Your Company's Culture? -- Chapter 15: Kaizen and the Power of Ideas -- A Shaky Start -- A Process for Ideas and Innovation-at Two Levels -- Innovation Process for Large Business Ideas -- Continuous Process for Innovation -- Will Ideas Dry Up ? -- Your Company's Culture Can Either Encourage or Kill Innovation -- The Impact on People and Morale -- Conclusion -- Chapter 16: 360-Degree Knowledge Management -- Introduction to the 360-Degree Knowledge Management Model -- What Is Knowledge Management? -- Why Knowledge Management? -- The Six How Questions -- Communities of Experts and Knowledge Champions -- Role of Knowledge Champions and Communities of Experts -- The First Three How Questions Have Been Answered -- How KM Really Works -- The 360-Degree Knowledge Management Model -- The Six Dimensions of 360-Degree KM -- Balancing Relevance and Content Quality with Culture Building.
Establish Standard KM Processes -- The Role of Technology in 360-Degree KM -- Examples of Business Results from Application of 360-Degree KM -- Knowledge-Dollars or K-Dollars -- Conclusion -- Chapter 17: Do Business Excellence Models Help? -- Chapter 18: A Word to Business Leaders -- Chapter 19: A Word to Quality Professionals -- Chapter 20: A Word to Services -- Chapter 21: Summing Up: The Cycle of Continuous Permanent Improvement -- Chapter 22: Call to Action -- How to Use This Call to Action List -- Conclusion -- References -- About the Author -- Index.
Record Nr. UNINA-9910780437803321
Hariharan Arun  
Milwaukee, Wisconsin : , : ASQ Quality Press, , [2014]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Continuous permanent improvement / / Arun Hariharan
Continuous permanent improvement / / Arun Hariharan
Autore Hariharan Arun
Pubbl/distr/stampa Milwaukee, Wisconsin : , : ASQ Quality Press, , [2014]
Descrizione fisica 1 online resource (257 pages)
Disciplina 658.4013
Soggetto topico Total quality management
Organizational effectiveness
ISBN 1-63694-098-6
1-63694-097-8
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Title Page -- CIP data -- Dedication -- Table of Contents -- List of Figures and Tables -- Foreword by Mikel J. Harry, PhD -- Foreword by Dr. Kewal K. Nohria -- Preface -- Chapter 1: Business or Excellence:Do We Have a Choice? -- Aiming for Leadership-Fast -- Growing Pains -- Mad About Growth -- An Expensive Lesson -- Chapter 2: Make Quality Your Strategy -- Know Where You Want to Go and How to Get There -- Do You Have a Business Excellence Road Map? -- Chapter 3: Whose Job Is Excellence? -- Do Boards Represent Customers Enough? -- Questions That the Board Must Ask -- How to Ensure That the Board Doesn't Get into Too Much Detail -- Why Can't One Director Represent the Customer as a Key Stakeholder? -- Why the Board Must Ask These Questions -- Indicators of Organizations Where the Board Focuses on Quality and Customers -- The CEO's Role -- Chicken and Egg -- Excellence Is Everyone's Job -- Is Quality the Job of the "Quality Department"? -- Chapter 4: Begin from the Beginning: Know Who Your Customers Are and What They Want -- SIPOC and COPIS -- COPIS as a Strategy -- What Type of Business or Organization Is This Relevant To? -- The Story of How Strategic COPIS Was Applied -- Keeping Processes and Performance Measures Current -- Is It Relevant Only in a New Business? -- Foundation for Continuous Improvement -- Business Benefits of Strategic COPIS -- Output of Strategic COPIS: Master List of Business Processes -- Conclusion -- Chapter 5: Standardize to Improve: Business Process Mapping -- Grandma Cakes -- Explosive Growth-the Artisan Multiplies Herself -- Standardized Business Processes -- Who Needs Standardized Business Processes? -- The Process Map -- Do Standardized Processes Kill Innovation? On the Contrary . . . -- Why Do You Need Standardized Processes? -- You Can Have Your Own Format for Process Mapping.
Who Should Document Processes? -- How Do You Know If People Are Following the Standard Process? -- The Role of Automation and the Need for Wing-to-Wing Thinking -- Conclusion -- Chapter 6: Measures that Matter -- Two Years Later -- The Dashboard Review -- Chapter 7: The Beginning of Improvement: Making Quality Problems Visible -- Measurement Itself Causes Improvement -- Where to Begin Improvement-Start by Making Quality Problems Visible -- Clear the Cobwebs with 5S -- Listen to Customer Complaints and Look at Your Performance Measures -- Chapter 8: The Fascinating World of Lean -- Lean Is for Senior Management First -- Identifying and Eliminating Waste (the Nine Types of Waste) -- What We Learned from Toyota -- Value Stream Mapping-Autobiography of a Sales Order -- Is This Value? -- The Invisible Mountain -- Value Stream Mapping Makes the Mountain of Waste Visible -- You Have Started Winning the Battle Against Quality Problems and Waste -- Examples of Fighting Waste and Results -- Lean Can Double Your Profits -- Is This Relevant in Service Industries? -- Involving Partners -- Now That You Can See the Mountain, Demolish It! -- Chapter 9:Double Your Revenue and Profits without Selling More: The Importance of First Time Right -- Why Is FTR So Important? -- FTR in Sales -- What Is an FTR Sale? -- Where Is FTR Selling Relevant? -- FTR and Cost of Rework -- FTR and Customer Satisfaction -- FTR and Company Image -- The Impact of FTR on Revenue, Profits, and Sales Productivity -- Mental Blocks -- Lesson Learned-Only Sales Must Be Responsible for FTR in Sales -- How Do You Know If It's Working? -- What You Can Do -- Chapter 10: A Management Philosophy Called Six Sigma -- The Project Charter, and Reporting Results from Lean Six Sigma (LSS) -- Lean and Six Sigma-a Powerful Combination -- Three Types of Lean Six Sigma Projects -- Quality Improvement Projects.
Revenue-Enhancing Projects -- Cost-Saving Projects -- How to Select and Prioritize LSS Projects -- Do Not Marry a Model -- What to Do When Customers Complain -- Chapter 11: Is a Complaining Customer Doing You a Favor? -- The Customer's Story -- The Bank's Side of the Story -- The Bank's Story Six Months Later -- The Customer (as Always) Has the Last Word -- Chapter 12: Resolved, but Not Resolved -- A Riddle -- At Last, Some Light -- Other "Smart" Ways of Beating the System -- The Final Outcome -- The Lesson -- Chapter 13: Root Cause Analysis -- The Technique of Root Cause Analysis -- Sample Business Results from Root Cause Analysis -- Critical Success Factors-Lessons Learned in Root Cause Analysis -- Tests to Find Out If You Have Reached the Root Cause and Eliminated It -- RCA-the Epitome of Lean -- Can Problems Be Prevented before They Ever Occur? -- Chapter 14: Close the Loop with the Customer -- The Meeting with the CEO -- The Commandments(Lessons Learned) -- What's Your Company's Culture? -- Chapter 15: Kaizen and the Power of Ideas -- A Shaky Start -- A Process for Ideas and Innovation-at Two Levels -- Innovation Process for Large Business Ideas -- Continuous Process for Innovation -- Will Ideas Dry Up ? -- Your Company's Culture Can Either Encourage or Kill Innovation -- The Impact on People and Morale -- Conclusion -- Chapter 16: 360-Degree Knowledge Management -- Introduction to the 360-Degree Knowledge Management Model -- What Is Knowledge Management? -- Why Knowledge Management? -- The Six How Questions -- Communities of Experts and Knowledge Champions -- Role of Knowledge Champions and Communities of Experts -- The First Three How Questions Have Been Answered -- How KM Really Works -- The 360-Degree Knowledge Management Model -- The Six Dimensions of 360-Degree KM -- Balancing Relevance and Content Quality with Culture Building.
Establish Standard KM Processes -- The Role of Technology in 360-Degree KM -- Examples of Business Results from Application of 360-Degree KM -- Knowledge-Dollars or K-Dollars -- Conclusion -- Chapter 17: Do Business Excellence Models Help? -- Chapter 18: A Word to Business Leaders -- Chapter 19: A Word to Quality Professionals -- Chapter 20: A Word to Services -- Chapter 21: Summing Up: The Cycle of Continuous Permanent Improvement -- Chapter 22: Call to Action -- How to Use This Call to Action List -- Conclusion -- References -- About the Author -- Index.
Record Nr. UNINA-9910812846303321
Hariharan Arun  
Milwaukee, Wisconsin : , : ASQ Quality Press, , [2014]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Cracking the Case of ISO 9001 : A Simple Guide to Implementing Quality Management in Service Organizations
Cracking the Case of ISO 9001 : A Simple Guide to Implementing Quality Management in Service Organizations
Autore Cianfrani Charles A
Edizione [3rd ed.]
Pubbl/distr/stampa La Vergne : , : ASQ Quality Press, , 2015
Descrizione fisica 1 online resource (297 pages)
Disciplina 658.5/620218—dc23
Altri autori (Persone) WestJohn (Jack) E
ISBN 9780873891950
9780873899086
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Title page -- CIP data -- Table of Contents -- List of Figures and Tables -- Chapter 1 Why Do ISO 9001:2015? -- Chapter 2 Key Differences with Past ISO 9001 Editions -- Chapter 3 Principles and Key Concepts -- QUALITY MANAGEMENT PRINCIPLES -- CUSTOMERS-CUSTOMER FOCUS AND MEASURING SATISFACTION -- PROCESS APPROACH-ACTIVITIES, PROCESS MANAGEMENT, AND THE SYSTEMS APPROACH TO MANAGEMENT -- ALIGNMENT-QUALITY OBJECTIVES, PROCESS MEASUREMENT, AND COMMUNICATIONS -- CONTINUAL IMPROVEMENT -- PROCESS CONTROL TO FACILITATE LEARNING, INNOVATION, AND IMPROVEMENT -- LEADERSHIP AND INVOLVEMENT AT ALL LEVELS -- VISION AND MISSION -- Chapter 4 What Are the ISO 9001:2015 Requirements and How Do We Comply? -- INTRODUCTION -- CLAUSE 1 SCOPE -- CLAUSE 2 NORMATIVE REFERENCES -- CLAUSE 3 TERMS AND DEFINITIONS -- CLAUSE 4 CONTEXT OF THE ORGANIZATION -- CLAUSE 4.1 UNDERSTANDING THE ORGANIZATION ANDITS CONTEXT -- CLAUSE 4.2 UNDERSTANDING THE NEEDS AND EXPECTATIONS OFINTERESTED PARTIES -- CLAUSE 4.3 DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM -- CLAUSE 4.4 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES -- CLAUSE 5 LEADERSHIP -- CLAUSE 5.1 LEADERSHIP AND COMMITMENT -- CLAUSE 5.2 POLICY -- CLAUSE 5.3 ORGANIZATIONAL ROLES, RESPONSIBILITIES AND AUTHORITIES -- CLAUSE 6 PLANNING -- CLAUSE 6.1 ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES -- CLAUSE 6.2 QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM -- CLAUSE 6.3 PLANNING OF CHANGES -- CLAUSE 7 SUPPORT -- CLAUSE 7.1 RESOURCES -- CLAUSE 7.2 COMPETENCE -- CLAUSE 7.3 AWARENESS -- CLAUSE 7.4 COMMUNICATION -- CLAUSE 7.5 DOCUMENTED INFORMATION -- CLAUSE 8 OPERATION -- CLAUSE 8.1 OPERATIONAL PLANNING AND CONTROL -- CLAUSE 8.2 REQUIREMENTS FOR PRODUCTS AND SERVICES -- CLAUSE 8.2.1 CUSTOMER COMMUNICATION -- CLAUSE 8.2.2 DETERMINING THE REQUIREMENTS FOR PRODUCTS AND SERVICES.
CLAUSE 8.2.3 REVIEW OF THE REQUIREMENTS FOR PRODUCTS AND SERVICES -- CLAUSE 8.2.4 CHANGES TO REQUIREMENTS FOR PRODUCTS AND SERVICES -- CLAUSE 8.3 DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES -- CLAUSE 8.3.1 GENERAL -- CLAUSE 8.3.2 DESIGN AND DEVELOPMENT PLANNING -- CLAUSE 8.3.3 DESIGN AND DEVELOPMENT INPUTS -- CLAUSE 8.3.4 DESIGN AND DEVELOPMENT CONTROLS -- CLAUSE 8.3.5 DESIGN AND DEVELOPMENT OUTPUTS -- CLAUSE 8.3.6 DESIGN AND DEVELOPMENT CHANGES -- CLAUSE 8.4 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES -- CLAUSE 8.4.1 GENERAL -- CLAUSE 8.4.2 TYPE AND EXTENT OF CONTROL -- CLAUSE 8.4.3 INFORMATION FOR EXTERNAL PROVIDERS -- CLAUSE 8.5 PRODUCTION AND SERVICE PROVISION -- CLAUSE 8.5.1 CONTROL OF PRODUCTION ANDSERVICE PROVISION -- CLAUSE 8.5.2 IDENTIFICATION AND TRACEABILITY -- CLAUSE 8.5.3 PROPERTY BELONGING TO CUSTOMERS OREXTERNAL PROVIDERS -- CLAUSE 8.5.4 PRESERVATION -- CLAUSE 8.5.5 POST-DELIVERY ACTIVITIES -- CLAUSE 8.5.6 CONTROL OF CHANGES -- CLAUSE 8.6 RELEASE OF PRODUCTS AND SERVICES -- CLAUSE 8.7 CONTROL OF NONCONFORMING OUTPUTS -- CLAUSE 9 PERFORMANCE EVALUATION -- CLAUSE 9.1 MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION -- CLAUSE 9.1.1 GENERAL -- CLAUSE 9.1.2 CUSTOMER SATISFACTION -- CLAUSE 9.1.3 ANALYSIS AND EVALUATION -- CLAUSE 9.2 INTERNAL AUDIT -- CLAUSE 9.3 MANAGEMENT REVIEW -- CLAUSE 9.3.1 GENERAL -- CLAUSE 9.3.2 MANAGEMENT REVIEW INPUTS -- CLAUSE 9.3.3 MANAGEMENT REVIEW OUTPUTS -- CLAUSE 10 IMPROVEMENT -- CLAUSE 10.1 GENERAL -- CLAUSE 10.2 NONCONFORMITY AND CORRECTIVE ACTION -- CLAUSE 10.2.1 (UNTITLED CLAUSE) -- CLAUSE 10.2.2 (UNTITLED CLAUSE) -- CLAUSE 10.3 CONTINUAL IMPROVEMENT -- ANNEX A (INFORMATIVE) CLARIFICATION OF NEW STRUCTURE, TERMINOLOGY AND CONCEPTS -- A.1 STRUCTURE AND TERMINOLOGY -- A.2 PRODUCTS AND SERVICES -- A.3 UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES.
A.4 RISK-BASED THINKING -- A.5 APPLICABILITY -- A.6 DOCUMENTED INFORMATION -- A.7 ORGANIZATIONAL KNOWLEDGE -- A.8 CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES -- ANNEX B (INFORMATIVE) OTHER INTERNATIONAL STANDARDS ON QUALITY MANAGEMENT AND QUALITY MANAGEMENT SYSTEMSDEVELOPED BY ISO/TC 176 -- Chapter 5 Tools -- TOOLS DISCUSSED IN THIS CHAPTER -- TOOL 1: FLOWCHART -- TOOL 2: PROCESS MAPPING -- TOOL 3: BRAINSTORMING -- TOOL 4: GANTT CHART -- TOOL 5: RUN OR TREND CHART -- TOOL 6: HISTOGRAM -- TOOL 7: PARETO CHART -- TOOL 8: FAILURE MODE AND EFFECTS ANALYSIS -- TOOL 9: CAUSE-AND-EFFECT DIAGRAM -- TOOL 10: IDENTIFYING EXTERNAL AND INTERNAL ISSUES-USE OF SWOT ANALYSIS -- TOOL 11: PROBLEM SOLVING -- TOOL 12: HOW TO CONDUCT AN IMPROVEMENT PROJECT -- Index.
Record Nr. UNINA-9910780581903321
Cianfrani Charles A  
La Vergne : , : ASQ Quality Press, , 2015
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui