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Intro -- Foreword -- Foreword -- Foreword -- Book Summary -- Preface -- Introduction -- Overview of the Subject Matter -- Briefing the Topics of the Book -- Why This Book? -- Description of the Target Audience -- Sections of the Book -- Description of the Chapters in the Book -- What Are the Impacts of This Book? -- Acknowledgments -- Editorial Advisory Board -- Contents -- About the Author -- Part I: The Engineering Definition of Quality -- Chapter 1: Quality in the Context of Engineering -- 1.1 Introduction -- 1.2 Some Interesting Definitions of Quality -- 1.2.1 Definition of Quality Based on Quality Attribute Dimensions -- 1.2.2 The Three Crucial Elements of Quality -- 1.3 Quality Engineering Terminology -- 1.3.1 Specification Limits and Tolerance -- 1.4 Over-the-Wall Model: The Old Design -- 1.5 Concurrent (Simultaneous) Engineering Model -- 1.6 Process Planning -- 1.6.1 Process Requirement Analysis (PRA) -- 1.6.2 Team Building -- 1.6.3 Planning Implementation -- 1.6.4 Process Auditing -- 1.6.5 Project Closure -- 1.7 Total Quality Control (TQC) -- 1.7.1 Quality Leadership (QL) -- 1.7.2 Quality Technology (QT) -- 1.7.3 Organizational Commitment (OC) -- 1.8 Quality Assurance (QA) -- 1.8.1 Quality Policy -- 1.8.2 Procedures -- 1.8.3 Work Instructions -- 1.8.4 Records -- 1.9 Quality Control (QC) -- 1.10 Total Quality Management (TQM) -- 1.11 Statistical Process Control (SPC) -- 1.12 Quality Systems and Standards -- 1.12.1 ISO 9001 -- 1.12.2 Examples of Standards -- 1.12.3 The Seven Quality Management Principles -- 1.13 ISO 9001-Quality Management Systems of Requirements (Source: Adapted from the ISO 9001:2008 Standard, International Stand... -- 1.13.1 ISO 9001-Quality Management Systems of Requirements (Source: Adapted from the ISO 9001:2015 Standard, International Sta... -- 1.14 Quality Management Systems: Requirements -- 1.14.1 Scope.
1.14.2 Normative References -- 1.14.3 Terms and Definitions -- 1.14.4 Context of the Organization -- 1.14.4.1 Understanding the Organization and Its Context -- 1.14.4.2 Understanding the Needs and Expectations of Interested Parties -- 1.14.4.3 Determining the Scope of the Quality Management System -- 1.14.4.4 Quality Management System and Its Processes -- 1.14.5 Leadership -- 1.14.5.1 Leadership and Commitment -- General -- Customer Focus -- 1.14.6 Policy -- 1.14.6.1 Establishing the Quality Policy -- 1.14.6.2 Communicating the Quality Policy -- 1.14.6.3 Organizational Roles, Responsibilities, and Authorities -- 1.14.7 Planning -- 1.14.7.1 Actions to Address Risks and Opportunities -- 1.14.7.2 Quality Objectives and Planning to Achieve Them -- 1.14.7.3 Planning of Changes -- 1.14.8 Support -- 1.14.8.1 Resources -- General -- People -- Infrastructure -- Environment for the Operation of Processes -- Monitoring and Measuring Resources -- General -- Measurement Traceability -- Organizational Knowledge -- 1.14.8.2 Competence -- 1.14.8.3 Awareness -- 1.14.8.4 Communication -- 1.14.8.5 Documented Information -- General -- Creating and Updating -- Control of Documented Information -- 1.14.9 Operation -- 1.14.9.1 Operational Planning and Control -- 1.14.9.2 Requirements for Products and Services -- Customer Communication -- Determining the Requirements for Products and Services -- Review of the Requirements for Products and Services -- Changes to Requirements for Products and Services -- 1.14.9.3 Design and Development of Products and Services -- General -- Design and Development Planning -- Design and Development Inputs -- Design and Development Controls -- Design and Development Outputs -- Design and Development Changes -- 1.14.9.4 Control of Externally Provided Processes, Products, and Services -- General -- Type and Extent of Control.
Information for External Providers -- 1.14.9.5 Production and Service Provision -- Control of Production and Service Provision -- Identification and Traceability -- Property Belonging to Customers or External Providers -- Preservation -- Postdelivery Activities -- Control of Changes -- 1.14.9.6 Release of Products and Services -- Control of Nonconforming Outputs -- 1.14.10 Performance Evaluation -- 1.14.10.1 Monitoring, Measurement, Analysis, and Evaluation -- General -- Customer Satisfaction -- Analysis and Evaluation -- 1.14.10.2 Internal Audit -- 1.14.10.3 Management Review -- General -- Management Review Inputs -- Management Review Outputs -- 1.14.11 Improvement -- 1.14.11.1 General -- 1.14.11.2 Nonconformity and Corrective Action -- 1.14.11.3 Continual Improvement -- Bibliography -- Part II: Acceptance Sampling and Statistical Process Control (SPC) -- Chapter 2: Engineering Designs of Acceptance Sampling -- 2.1 Introduction -- 2.2 Foundations of Acceptance Sampling -- 2.3 Sample Size Calculation -- 2.4 Some Examples of Sample Size Calculations -- 2.5 Essential Concepts of Sampling -- 2.5.1 First Sampling Concept -- 2.5.2 Operating Characteristics Curve (OC Curve) -- 2.5.2.1 Operating Characteristics Curve (OC Curve) for a Perfect Sampling Plan -- 2.5.2.2 Generating an OC Curve -- 2.5.2.3 The Poisson Approximation of a Binomial Distribution -- 2.5.3 Critical Parameters of Acceptance Sampling -- 2.5.3.1 OC Curve with Variable Acceptance Number (c) -- 2.5.3.2 The OC Curve and Varying Sample Size -- 2.5.4 Risks of Acceptance Sampling -- 2.5.4.1 Sampling risk -- 2.5.4.2 Risks Related to Acceptance Sampling -- 2.5.4.3 Nonsampling Risk -- 2.5.5 Essential Terms in Acceptance Sampling -- 2.5.5.1 Acceptance Quality Limit (AQL) -- 2.5.5.2 Lot Tolerance Percent Defective (LTPD) -- 2.5.5.3 Average Outgoing Quality (AOQ).
2.5.5.4 Average Outgoing Quality Limit (AOQL) -- Annex -- Incoming Inspection Flow Chart -- Disposition of Nonconforming Material Flow Chart -- Scrap Ticket Flow Chart -- Material Review Board (MRB) Flow Chart -- Normal probability Table -- Bibliography -- Chapter 3: Engineering Sampling Standards and Plans -- 3.1 Introduction -- 3.2 Terms and Definitions -- 3.3 Sampling Plan -- 3.3.1 Single Sampling Plans (SSP) -- 3.3.1.1 General Inspection Levels (GIL) -- 3.3.1.2 Special Inspection Level (SIL) -- 3.3.1.3 Acceptance Number -- 3.3.1.4 Limitations of Single Sampling Plan -- 3.3.2 Double Sampling Plan (DSP) -- 3.3.2.1 Decision Rule of the DSP -- 3.3.3 Multiple Sampling Plan (MSP) -- 3.3.4 Sequential Sampling Plan (SqSP) -- 3.3.4.1 Decision Measures Calculation -- 3.4 General Inspection Levels of Sampling and Sample Size -- 3.5 Sampling Scheme -- 3.5.1 Sampling Inspection Categories: Reduced, Normal, and Heightened -- 3.6 Cost of Rejection -- 3.7 Switching Rules -- 3.8 ANSI/ASQ Z1.9: The Variable Sampling Plan -- 3.9 Dodge-Romig Sampling Tables (DRST) -- 3.10 Sample Integrity -- Annex -- Cumulative Binomial Probabilities -- Cumulative Probability of Poisson Distribution -- Bibliography -- Chapter 4: Statistical Process Control (SPC) -- 4.1 Introduction -- 4.2 Benefits of Using Control Charts -- 4.3 Types of Within Process Variations -- 4.3.1 Common Cause Variation -- 4.3.1.1 Illustrations of Common Causes of Variance -- 4.3.2 Special Cause Variation -- 4.3.2.1 Instances of Special Causes of Variance -- 4.3.3 Process States -- 4.4 The Three Key Elements of Control Charts -- 4.4.1 Selection of Variables -- 4.4.1.1 Discrete Data and Continuous -- 4.4.1.2 Defect and Defective -- 4.5 Rational Subgrouping -- 4.6 The Eight Rules for Statistical Process Control (SPC) -- Bibliography -- Chapter 5: Process Control Charts -- 5.1 Control Charts for Variable Data.
5.1.1 (X-Bar) and R Chart -- 5.1.1.1 Steps of Building the and R Charts Chart -- Calculation of the Critical Values of the Chart -- Calculation of the Critical Values of the R Chart -- 5.1.2 Chart and S Chart -- 5.1.2.1 Steps of Building the and S Charts Chart -- Calculation of the Critical Values of the S Chart -- Interpretation of the and S Chart -- 5.1.2.2 Individual and Moving Range (I-MR or X-MR) Charts -- 5.1.3 Statistical information for constructing the individual and moving range (I-MR or X-MR) chart -- 5.1.4 How to Select the Appropriate Variable Control Chart -- 5.2 Attribute Statistical Control Charts -- 5.2.1 How to Select the Appropriate Attribute Control Chart -- 5.2.2 p-Chart and np-Chart -- 5.2.3 Proportion Chart (p-chart) -- 5.2.4 np Chart -- 5.2.5 c-Chart and u-Chart -- 5.2.6 Count Chart (c-Chart) -- 5.2.7 u-Chart -- 5.3 Systematic Flow Chart to Select the Best Control Chart for the Given Process Dataset -- 5.4 Analyzing and Interpreting Control Charts -- 5.4.1 Controlled Process -- 5.4.2 Unhealthy Process and Special Cause Variations -- 5.5 Common Control Chart Analysis Errors -- Annex: X-Bar and R Chart and X-Bar and S Chart constants -- Bibliography -- Chapter 6: Process Capability Analysis -- 6.1 Introduction -- 6.2 Pre-control Charts -- 6.3 Terms and Definitions -- 6.4 Short-Run Statistical Process Control (SR-SPC) -- 6.5 The Fundamental Concept Process Capability -- 6.5.1 Calculation of Short-Term Standard Deviation -- 6.5.2 Calculation of Long-Term Standard Deviation -- 6.5.3 Process Capability Index -- 6.5.4 Calculation of Cp and Cpk -- 6.5.5 Difference Between Cp, Cpk and Pp, Ppk -- 6.5.5.1 Potential Process Capability Analysis (Cp, Cpk) -- 6.5.5.2 Actual Process Performance Analysis (Pp, Ppk) -- 6.5.6 Notes on Cpk -- Bibliography -- Part III: Engineering Problem-Solving Tools and Continuous Improvement Techniques.
Chapter 7: Concurrent Problem-Solving Models for Industrial Applications.
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