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Business transformation : a roadmap for maximizing organizational insights / / Aiman Zeid
Business transformation : a roadmap for maximizing organizational insights / / Aiman Zeid
Autore Zeid Aiman
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , [2014]
Descrizione fisica 1 online resource (206 p.)
Disciplina 658.4/038
Collana Wiley & SAS business series
Soggetto topico Information technology - Management
Organizational behavior
Organizational change
Business planning
ISBN 1-118-89161-9
1-118-89154-6
1-118-89148-1
Classificazione COM005030BUS043060BUS019000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Machine generated contents note: Foreword Preface Acknowledgments Chapter 1 The Critical Role of Business Insight The Disruptive Nature of Data An Unconventional Look at Conventional "Wisdom" Innovating at the Speed of Data Weighing Risk and Bringing the Better Part of "Gut Instinct" Back into the Equation People, Process, Technology, and Culture Starting the Journey Notes Chapter 2 The Journey: Taking the First Steps toward Transforming Your Organization Different Approaches Juggling Multiple Challenges How to Deal with Challenges Effectively Executive Sponsorship: Critical to Success Understanding Current Capabilities Aligning Capabilities with Business Objectives Let's Start the Journey Taking the First Steps to Transforming Your Organization Note Chapter 3 Challenged Organizations: When Rugged Individualism and Department Silos Aren't Enough Getting Along One Day at a Time: Organizations at the Individual Level When "Have It Your Way" Isn't a Good Thing Superhighways and Dirt Roads Consolidated, but Not Cohesive: Organizations at the Departmental Level Subject Matter Experts and Gatekeepers Understanding the True Consequences of the Challenged Levels Business Transformation Strategy Objectives for Challenged Organizations Notes Chapter 4 Foundational Organizations: Making the Leap to an Enterprise-Wide Approach The Possibilities That Come with Patience Seeing the Value across the Enterprise How an Enterprise Level Organization Functions Big Data: The Big Opportunity for Enterprise Level Organizations Don't Let Up Continuous Improvement Required Business Transformation Strategy Objectives for Foundational Organizations Chapter 5 Progressive Organizations: Harnessing the Power of Information to Achieve Market Advantage and Expand Their Business Offerings Optimization: The Easiest Business Case of All Toward Innovation and Beyond Business Transformation Strategy Objectives for Progressive Organizations Chapter 6 Centers of Excellence: The Key to Accelerate Organizational Transformation The 10,000-Foot View of Information A Quick Look at the Key Responsibilities of a CoE CoEs and the Levels of Maturity How Should CoEs Be Organized? Accelerating Maturity--Not Creating Dependency Finding the Right Spot in the Org Chart Mapping the Mini-Units That a CoE Might Host How the CoE Helps Secure the Organizational Pillars People Information Processes Technical Infrastructure Culture Phased versus Big Bang Approach for Starting a CoE Finding the Right Funding Mechanism Selecting the Right Personalities Ramping up Your Change Agent Note Chapter 7 Starting the Journey: Developing a Strategy and Roadmap to Guide Your Business Transformation Knowing Where to Start Riyad Bank's Enterprise Business Intelligence Competency Center E.SUN Bank's Customer Risk Value Organization Success Story Takeaways Applying the Lessons from E.Sun and Riyad The Most Important Characteristics of Successful Business Transformation Strategies A Step-by-Step Look at the Key Components Identifying a Starting Point Summing It All Up In the End, It's about Being a Leader Appendix Snapshot of the Information Evolution Model The Individual Level: Getting along one day at a time Departmental Level: The consolidated organization The Enterprise Organization: A Common Sense of Purpose The Optimize Level Organization: Aligned and Ready The Innovate Level: Spawning and supporting new ideas Glossary About the Author Index.
Record Nr. UNINA-9910828478103321
Zeid Aiman  
Hoboken, New Jersey : , : Wiley, , [2014]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman
Autore Tillmann George
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2008
Descrizione fisica 1 online resource (275 p.)
Disciplina 658.4
658.4/038
658.4038
Soggetto topico Chief information officers
Information technology - Management
Business planning
Information technology - Economic aspects
Consumer satisfaction - Economic aspects
Soggetto genere / forma Electronic books.
ISBN 0-470-42851-1
1-282-11264-3
9786612112645
0-470-37773-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; NOTES; Chapter 2: IT Governance; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 3: IT Strategy and Planning; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTE; Chapter 4: Portfolio Management; THE PROBLEM
THE IT SOLUTIONWHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 6: Market Intelligence; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; Chapter 7: Service-Offering Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 8: Performance Management
THE PROBLEMTHE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 10: In Search of Customer Service; DO WHAT I SAY, NOT WHAT I DO; A NEW LOOK AT SERVICE; SERVICE ECONOMY VERSUS SERVICE MENTALITY; DO YOU WANT COURTESY WITH THAT?; REFERENCES; NOTES; Chapter 11: Local Heroes; ACHIEVING MARKET-DRIVEN MANAGEMENT; FIRST STEPS FIRST; A FINAL THOUGHT; REFERENCES; NOTES
Index
Record Nr. UNINA-9910146406003321
Tillmann George  
Hoboken, N.J., : John Wiley & Sons, c2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman
Autore Tillmann George
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2008
Descrizione fisica 1 online resource (275 p.)
Disciplina 658.4
658.4/038
658.4038
Soggetto topico Chief information officers
Information technology - Management
Business planning
Information technology - Economic aspects
Consumer satisfaction - Economic aspects
ISBN 0-470-42851-1
1-282-11264-3
9786612112645
0-470-37773-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; NOTES; Chapter 2: IT Governance; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 3: IT Strategy and Planning; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTE; Chapter 4: Portfolio Management; THE PROBLEM
THE IT SOLUTIONWHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 6: Market Intelligence; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; Chapter 7: Service-Offering Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 8: Performance Management
THE PROBLEMTHE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 10: In Search of Customer Service; DO WHAT I SAY, NOT WHAT I DO; A NEW LOOK AT SERVICE; SERVICE ECONOMY VERSUS SERVICE MENTALITY; DO YOU WANT COURTESY WITH THAT?; REFERENCES; NOTES; Chapter 11: Local Heroes; ACHIEVING MARKET-DRIVEN MANAGEMENT; FIRST STEPS FIRST; A FINAL THOUGHT; REFERENCES; NOTES
Index
Record Nr. UNINA-9910830602903321
Tillmann George  
Hoboken, N.J., : John Wiley & Sons, c2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman
The business-oriented CIO [[electronic resource] ] : a guide to market-driven management / / George Tillman
Autore Tillmann George
Pubbl/distr/stampa Hoboken, N.J., : John Wiley & Sons, c2008
Descrizione fisica 1 online resource (275 p.)
Disciplina 658.4
658.4/038
658.4038
Soggetto topico Chief information officers
Information technology - Management
Business planning
Information technology - Economic aspects
Consumer satisfaction - Economic aspects
ISBN 0-470-42851-1
1-282-11264-3
9786612112645
0-470-37773-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto THE BUSINESS-ORIENTED CIO: A Guide to Market-Driven Management; Contents; Preface; Acknowledgments; Part I: THE FUNDAMENTALS; Chapter 1: In Search of Overhead Heroes; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; NOTES; Chapter 2: IT Governance; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 3: IT Strategy and Planning; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTE; Chapter 4: Portfolio Management; THE PROBLEM
THE IT SOLUTIONWHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part II: LEARNING FROM THE BEST; Chapter 5: Customer Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 6: Market Intelligence; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; Chapter 7: Service-Offering Management; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 8: Performance Management
THE PROBLEMTHE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Part III: PUSHING THE ENVELOPE; Chapter 9: Organizational Competencies; THE PROBLEM; THE IT SOLUTION; WHAT THE FOR-PROFITS CAN TEACH IT; SOME ADDITIONAL THOUGHTS; REFERENCES; NOTES; Chapter 10: In Search of Customer Service; DO WHAT I SAY, NOT WHAT I DO; A NEW LOOK AT SERVICE; SERVICE ECONOMY VERSUS SERVICE MENTALITY; DO YOU WANT COURTESY WITH THAT?; REFERENCES; NOTES; Chapter 11: Local Heroes; ACHIEVING MARKET-DRIVEN MANAGEMENT; FIRST STEPS FIRST; A FINAL THOUGHT; REFERENCES; NOTES
Index
Record Nr. UNINA-9910841002103321
Tillmann George  
Hoboken, N.J., : John Wiley & Sons, c2008
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The chief information officer's body of knowledge [[electronic resource] ] : people, process, and technology / / Dean Lane
The chief information officer's body of knowledge [[electronic resource] ] : people, process, and technology / / Dean Lane
Autore Lane Dean
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, N.J., : Wiley, c2011
Descrizione fisica 1 online resource (338 p.)
Disciplina 658.4/038
658.4038
Collana Wiley corporate F & A
Soggetto topico Information technology - Management
Chief information officers
ISBN 1-118-11380-2
1-283-24659-7
9786613246592
1-118-26911-X
1-118-11378-0
Classificazione BUS063000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. People -- pt. 2. Process -- pt. 3. Technology.
Record Nr. UNINA-9910139599203321
Lane Dean  
Hoboken, N.J., : Wiley, c2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The chief information officer's body of knowledge [[electronic resource] ] : people, process, and technology / / Dean Lane
The chief information officer's body of knowledge [[electronic resource] ] : people, process, and technology / / Dean Lane
Autore Lane Dean
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, N.J., : Wiley, c2011
Descrizione fisica 1 online resource (338 p.)
Disciplina 658.4/038
658.4038
Collana Wiley corporate F & A
Soggetto topico Information technology - Management
Chief information officers
ISBN 1-118-11380-2
1-283-24659-7
9786613246592
1-118-26911-X
1-118-11378-0
Classificazione BUS063000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto pt. 1. People -- pt. 2. Process -- pt. 3. Technology.
Record Nr. UNINA-9910815027703321
Lane Dean  
Hoboken, N.J., : Wiley, c2011
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
CIO best practices [[electronic resource] ] : enabling strategic value with information technology / / [edited by] Joe Stenzel
CIO best practices [[electronic resource] ] : enabling strategic value with information technology / / [edited by] Joe Stenzel
Edizione [2nd ed.]
Pubbl/distr/stampa Hoboken, NJ, : Wiley, 2010
Descrizione fisica 1 online resource (371 p.)
Disciplina 658.4/038
Altri autori (Persone) StenzelJoe
Collana Wiley & SAS business series
Soggetto topico Chief information officers
Information technology - Management
Information resources management
Management
ISBN 0-470-91255-3
1-282-81706-X
9786612817069
1-118-26920-9
0-470-91253-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto CIO Best Practices, Second Edition: Enabling Strategic Value with Information Technology; Contents; Preface; About the Contributing Authors; Chapter 1: Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation; Chapter 2: Why Does IT Behave the Way It Does?; Chapter 3: Cloud Computing and the New Economics of Business; Chapter 4: Leading with Green: Expanding the CIO's Role in Eco-Efficient Information Technology Adoption; Chapter 5: Sustainability, Technology, and Economic Pragmatism: A View into the Future
Chapter 6: How to Measure and Manage Customer Value and Customer ProfitabilityChapter 7: Evolution of Networks into Networking; About the Editor; Index
Record Nr. UNINA-9910140758303321
Hoboken, NJ, : Wiley, 2010
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
CIO best practices [[electronic resource] ] : enabling strategic value with information technology / / [edited by] Joe Stenzel
CIO best practices [[electronic resource] ] : enabling strategic value with information technology / / [edited by] Joe Stenzel
Edizione [2nd ed.]
Pubbl/distr/stampa Hoboken, NJ, : Wiley, 2010
Descrizione fisica 1 online resource (371 p.)
Disciplina 658.4/038
Altri autori (Persone) StenzelJoe
Collana Wiley & SAS business series
Soggetto topico Chief information officers
Information technology - Management
Information resources management
Management
ISBN 0-470-91255-3
1-282-81706-X
9786612817069
1-118-26920-9
0-470-91253-7
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto CIO Best Practices, Second Edition: Enabling Strategic Value with Information Technology; Contents; Preface; About the Contributing Authors; Chapter 1: Freedom with Fences: Robert Stephens Discusses CIO Leadership and IT Innovation; Chapter 2: Why Does IT Behave the Way It Does?; Chapter 3: Cloud Computing and the New Economics of Business; Chapter 4: Leading with Green: Expanding the CIO's Role in Eco-Efficient Information Technology Adoption; Chapter 5: Sustainability, Technology, and Economic Pragmatism: A View into the Future
Chapter 6: How to Measure and Manage Customer Value and Customer ProfitabilityChapter 7: Evolution of Networks into Networking; About the Editor; Index
Record Nr. UNINA-9910829031903321
Hoboken, NJ, : Wiley, 2010
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The CIO playbook [[electronic resource] ] : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto
The CIO playbook [[electronic resource] ] : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto
Autore Colisto Nicholas R. <1966->
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, N.J., : Wiley, 2012
Descrizione fisica 1 online resource (242 p.)
Disciplina 658.4/038
Collana Wiley CIO
THEi Wiley ebooks
Soggetto topico Chief information officers
Information technology - Management
Information resources management
ISBN 1-118-41118-8
1-119-20376-7
1-118-38518-7
1-280-87983-1
9786613721143
1-118-41119-6
Classificazione BUS063000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto The CIO Playbook; Contents; Preface; Acknowledgments; Chapter 1 Step 1: Partner; Partnership versus Alignment; Build Business Partnerships; Earning Trust; Setting Priorities; Creating Business Strategy; Develop an IT Strategic Plan; How to Get Started; The Sections of an IT Strategic Plan; Different Approaches to Strategic Planning; Differentiate Customers and Partners; Take on Responsibilities Outside of IT; Cloud Computing Is Changing the Role of IT; Network Engineering; Security; Relationship Management; Contract Law and Negotiation; Process Management; Chapter 2 Step 2: Organize
Brand Your Department Define an IT Organizational Model; Define a Project Methodology; Manage the Software Selection Process; Step 1: Project Team; Step 2: Requirements; Step 3: Assessment Model; Step 4: Software Vendor Research; Step 5: Request for Proposal; Step 6: Vendor Demonstrations; Step 7: Technology Contracts; Maintain a Portfolio of Products and Services; PPM Software; Understand Your Capacity; Create IT Policies; Manage the Technology Partners; Contract Management; Technology Partner Summits; Benchmark IT; Chapter 3 Step 3: Innovate; Turn Ideas into Action
Create a Governance Framework Membership; Membership Terms; Proxies; Chairperson Duties; Frequency of Meetings; Reviews of Submitted Business Requests; Summits; Demonstrate the Possibilities; Think Big; Develop Business Cases; Executive Overview; Situation Analysis; Recommendation and Rationale; Alternatives Analysis; Implementation Plan; Approvals; Package Innovation; The Upside of Quarterly Releases; The Downside of Quarterly Releases; Complexity Drives Frequency; Fast-Tracking Changes; The Implications of Using Software-as-a-Service Providers; Go Green; Chapter 4 Step 4: Deliver
Why System Implementations Fail Develop a High-Performance Team; Develop a Team-Building Program; Discover Organizational Readiness; Feasibility; Process and Operational Findings; Scope and Approach; Develop and Implement; Get Insanely Motivated; Just Say No; Manage Transitions; Measure Benefits; Communicate IT Value; Create a Communication Program; Define Your Audience; A CIO Roundtable; Go Global with Applications; Benefits; Challenges; Go Global with Infrastructure; Choose the Right Number of Instances; Chapter 5 Step 5: Support; Create Service Level Agreements; Support Hours; System Uptime
Issue Classification Performance Measurement; Security Maintenance; Maintain End User Satisfaction; Service Ticket Response Time Management; Communication of End User Responsibilities; Determine an Approach to IT Charge-Backs; Manage Operational Performance; Develop a Super User Program; The Definition of a Super User; The Definition and Measurement of Program Objectives; A Recognition and Reward System; Program Maintenance; Encourage Feedback; Develop and Administer User Surveys; The CIO 360; Standardize Communications; Build a Shared Service Center; Expect Resistance; Establish SLAs
Establish and Continually Measure KPIs
Record Nr. UNINA-9910141256503321
Colisto Nicholas R. <1966->  
Hoboken, N.J., : Wiley, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
The CIO playbook [[electronic resource] ] : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto
The CIO playbook [[electronic resource] ] : strategies and best practices for IT leaders to deliver value / / Nicholas R. Colisto
Autore Colisto Nicholas R. <1966->
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, N.J., : Wiley, 2012
Descrizione fisica 1 online resource (242 p.)
Disciplina 658.4/038
Collana Wiley CIO
THEi Wiley ebooks
Soggetto topico Chief information officers
Information technology - Management
Information resources management
ISBN 1-118-41118-8
1-119-20376-7
1-118-38518-7
1-280-87983-1
9786613721143
1-118-41119-6
Classificazione BUS063000
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto The CIO Playbook; Contents; Preface; Acknowledgments; Chapter 1 Step 1: Partner; Partnership versus Alignment; Build Business Partnerships; Earning Trust; Setting Priorities; Creating Business Strategy; Develop an IT Strategic Plan; How to Get Started; The Sections of an IT Strategic Plan; Different Approaches to Strategic Planning; Differentiate Customers and Partners; Take on Responsibilities Outside of IT; Cloud Computing Is Changing the Role of IT; Network Engineering; Security; Relationship Management; Contract Law and Negotiation; Process Management; Chapter 2 Step 2: Organize
Brand Your Department Define an IT Organizational Model; Define a Project Methodology; Manage the Software Selection Process; Step 1: Project Team; Step 2: Requirements; Step 3: Assessment Model; Step 4: Software Vendor Research; Step 5: Request for Proposal; Step 6: Vendor Demonstrations; Step 7: Technology Contracts; Maintain a Portfolio of Products and Services; PPM Software; Understand Your Capacity; Create IT Policies; Manage the Technology Partners; Contract Management; Technology Partner Summits; Benchmark IT; Chapter 3 Step 3: Innovate; Turn Ideas into Action
Create a Governance Framework Membership; Membership Terms; Proxies; Chairperson Duties; Frequency of Meetings; Reviews of Submitted Business Requests; Summits; Demonstrate the Possibilities; Think Big; Develop Business Cases; Executive Overview; Situation Analysis; Recommendation and Rationale; Alternatives Analysis; Implementation Plan; Approvals; Package Innovation; The Upside of Quarterly Releases; The Downside of Quarterly Releases; Complexity Drives Frequency; Fast-Tracking Changes; The Implications of Using Software-as-a-Service Providers; Go Green; Chapter 4 Step 4: Deliver
Why System Implementations Fail Develop a High-Performance Team; Develop a Team-Building Program; Discover Organizational Readiness; Feasibility; Process and Operational Findings; Scope and Approach; Develop and Implement; Get Insanely Motivated; Just Say No; Manage Transitions; Measure Benefits; Communicate IT Value; Create a Communication Program; Define Your Audience; A CIO Roundtable; Go Global with Applications; Benefits; Challenges; Go Global with Infrastructure; Choose the Right Number of Instances; Chapter 5 Step 5: Support; Create Service Level Agreements; Support Hours; System Uptime
Issue Classification Performance Measurement; Security Maintenance; Maintain End User Satisfaction; Service Ticket Response Time Management; Communication of End User Responsibilities; Determine an Approach to IT Charge-Backs; Manage Operational Performance; Develop a Super User Program; The Definition of a Super User; The Definition and Measurement of Program Objectives; A Recognition and Reward System; Program Maintenance; Encourage Feedback; Develop and Administer User Surveys; The CIO 360; Standardize Communications; Build a Shared Service Center; Expect Resistance; Establish SLAs
Establish and Continually Measure KPIs
Record Nr. UNINA-9910813695203321
Colisto Nicholas R. <1966->  
Hoboken, N.J., : Wiley, 2012
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui