Advances in the human side of service engineering : proceedings of the AHFE 2021 Virtual Conference on The Human Side of Service Engineering, July 25-29, 2021, USA / / edited by Christine Leitner [and three others]

• Pubblicazione: Cham, Switzerland : , : Springer, , [2021]; ©2021
• Descrizione fisica: 1 online resource (529 pages)
• Disciplina: 620.82
• Soggetto topico: Human engineering
• Persona (resp. second.): LeitnerChristine
• Note generali: Includes index.
• Nota di contenuto: Intro -- Advances in Human Factors and Ergonomics 2021 -- Preface -- Contents -- Re-Balancing Benefits in the Digital Age -- The Human-Side of Service Engineering: Advancing Technology's Impact on Service Innovation -- 1 Introduction -- 2 Summary of Original Framework -- 2.1 Background -- 2.2 Designing Service Systems for the General Population -- 2.3 Designing to Serve Special Populations -- 2.4 Ensuring Safety and Protecting People -- 2.5 Exceeding Individual and Organizational Goals -- 2.6 Assuring Information Security and Privacy -- 2.7 Capability and Opportunity Enhancement -- 3 Extending the Framework of the Human Side of Service Systems -- 4 Extensions Related to Standards -- 5 Extensions Related to Customer's Talents and Skills -- 5.1 AI Maps with the T-Shape Representation of Experience -- 5.2 Enhancing the Human-Side the T-Shape Representation of Experience -- 6 Extensions Related to Participatory Governance in the Public Sector -- 7 Extensions in Privacy and Ethics -- 8 Summary and Future Work -- References -- New Ecosystem Based on Big Data for More Digital Impact -- 1 Introduction -- 2 Definitions -- 3 Methodology -- 3.1 Research Design -- 4 Data Collection and Categorization -- 5 Results/Discussion -- 6 Conclusions -- References -- New Frontiers in Cyberspace - Recent European Initiatives to Regulate Digital Finance -- 1 Introduction -- 2 Conditions and Dynamics in Relevant Markets -- 3 Competition and the 'Level Playing Field' -- 4 Extraterritoriality and 'Digital Sovereignty' -- 5 Conclusions -- References -- emyConnect: Building a Smart Public Service for Young Mobile Europeans -- 1 Introduction -- 2 Democratic Participation of Young Mobile Citizens -- 2.1 Participation Gaps -- 2.2 Communication Gaps -- 3 Smart Digital Public Service for EMYs -- 4 Building emyConnect Prototype as a Public Service -- 4.1 Objectives of emyConnect. ; 4.2 Design and Development -- 4.3 emyConnect User Groups -- 4.4 emyConnect Architecture -- 4.5 Validation of the emyConnect Prototype -- 5 Conclusions -- References -- The Engagement Catalyst Initiative: How One Global Organization Activates and Energizes Employee Engagement -- 1 Introduction -- 2 Literature Review -- 3 The Engagement Catalyst Initiative -- 3.1 Inception -- 3.2 Design of the Approach -- 3.3 Project Execution and Work Cycles -- 4 Findings and Discussion -- 4.1 The Unique Design of the Employee Engagement Intervention and Evaluating Effectiveness -- 4.2 The Power in Linking Employee Engagement Activities with Organizational Sustainability -- 5 Conclusion -- References -- Addressing Complexity in the Emerging Platform Society -- Exploring New Digital Age Challenges -- 1 Introduction -- 2 Design/Methodology/Approach -- 3 Implications: Re-localization of Knowledge -- 4 New Digital Age Challenges -- 4.1 Technological over Dependency -- 4.2 Marginalization of Unconnected -- 4.3 Trust of Platform -- 4.4 Competing for Collaborators -- 5 Concluding Remarks -- References -- Reducing Industry Complexity with International Standards: Current Efforts for Services, E-commerce, Artificial Intelligence -- 1 Introduction -- 2 Service Standardization -- 3 E-commerce Standardization -- 4 Artificial Intelligence Standardization -- 5 Future Research Directions: Open Source Software -- 6 Concluding Remarks -- References -- Ecosystems Transformation for Social Change: How to Challenge Emergency Through Emergence -- 1 Introduction -- 2 Theoretical Background -- 2.1 Innovation in Service Ecosystems -- 2.2 From Innovation to the Co-development of Social Change -- 3 A Conceptual Framework for Ecosystems Innovation and Social Change -- 4 Discussion: An Application to Higher Education -- 5 Concluding Remarks and Implications -- References. ; The Role of Technological Platforms in Co-creating Symbiotic Relationships Between Firms and Society -- 1 Introduction -- 2 Theoretical Background: Society as an Implicit Variable Impacting on the Economic Advantage of the Firm -- 3 The Role of Technological Platforms: A Catalyst for Business and Social Relations -- 4 Research Design and Methodology -- 5 Findings: Businesses and Society Co-evolving and Creating Symbiotic Value -- 6 Research Limitations and Future Research Trajectories -- References -- Digital Transformation in the Era of Covid-19 -- 1 Introduction -- 2 Theoretical Background -- 2.1 Digital Transformation and Technologies: A Brief Overview -- 2.2 Digital Transformation and Covid-19: First Studies -- 3 Research Aim and Process -- 4 Findings -- 4.1 Preventing -- 4.2 Diagnosing -- 4.3 Treating -- 4.4 Researching -- 5 Discussion, Implications, and Further Research -- References -- Management of Smart City in Lens of Viable System Approach -- 1 Introduction -- 2 Viability and Multi Contextual Environment -- 3 Smart City and Its Services -- 4 IT Service Management and Its Viable Adaptation -- 5 Conclusion -- References -- Enhancing Interdisciplinarity in Service Innovation -- Qui legit, ingenium veterum mirabile laudet: How to Introduce New Knowledge into Curriculum Using the Example of Alcuin's De dialectica -- 1 Introduction -- 2 De Dialectica -- 3 Early Medieval Didactics -- 4 Variants in the Manuscripts De Dialectica -- 5 Why a Dialogue? -- 6 Conclusion -- References -- Approaching Sustainability in Interdisciplinary Teams -- 1 Introduction -- 2 Interdisciplinary Teamwork at the Master Program "ZukunftsDesign" in the Context of Sustainability -- 2.1 MitweltHeld Kronach -- 2.2 Planetary Health|Challenge4Future -- 3 Methodological Approach -- 4 Individual Concepts and Definitions of Sustainability. ; 5 Sustainability in Relation to Profession, Personal Life, and the Semester Project of ZukunftsDesign -- 6 The Impact of Interdisciplinary Project Work with Sustainable Aims on the Perception of Sustainability -- 7 The Characteristics of Interdisciplinary Teamwork -- 8 Interdisciplinary Teamwork in the Context of Sustainability -- 9 Summary -- References -- The Impact of the Master's Program ZukunftsDesign on Student Creativity -- 1 Introduction -- 2 Theoretical Background -- 2.1 Definition of Creativity -- 2.2 Master's Program ZukunftsDesign -- 2.3 Assessment of Creativity -- 2.4 Image Based Tests -- 3 Methods -- 3.1 Participants -- 4 Results -- 5 Discussion -- 5.1 Limitations -- 6 Conclusion -- References -- A Human-Centered Approach to Designing a Blended Learning Environment for an Interdisciplinary Audience -- 1 Introduction -- 2 Theoretical Background -- 2.1 Technology Enhanced Learning (E-Learning) -- 2.2 Blended Learning -- 2.3 Personalized Learning -- 3 Case Study: Blended Learning for an Interdisciplinary Audience -- 3.1 Background -- 3.2 Vision -- 3.3 A Human-Centered Approach to E-Learning -- 4 Conclusion and Future Prospects -- References -- Interdisciplinary Service Development for Construction Suppliers with the Help of an Innovation Support System -- 1 Challenges for Suppliers in the Construction Industry -- 2 Status Quo of Development Processes for Smart Services in the Construction Industry -- 3 Modern Development Processes for Service Engineering -- 4 Decision Support Systems for Service Innovation Within the Construction Supplier Industry -- 5 Discussion and Summary -- References -- Detecting Effective Impulses for the Socio-ecological Change - Presentation of the Interdisciplinary Research Concept Behind Game of Rain -- 1 Introduction -- 2 Paper Preparation -- 3 Offers for Reflection -- 4 Research Design. ; 4.1 Offer Intensity in the Setting Systemwelt -- 4.2 Offer Intensity in the Setting Lebenswelt -- 5 Conclusion -- References -- Resilient Design for Service-Oriented Value Creation -- How Higher Education Institutions and Technology Innovation Centres Can Support Organisations Through IoT Digital Transformations -- 1 Introduction -- 2 Literature Review -- 3 Methodology -- 4 Data and Analysis -- 4.1 Generating Awareness: A Wide Range of EDP Participants -- 4.2 Deciding to Invest: EDPs for a Small Group of Gatekeepers -- 4.3 Implementation: EDPs as a Tool for Digital Change Programmes -- 5 Conclusion -- References -- Impacts of Professional Education Measures on the Digital Transformation in Organisations -- 1 Introduction -- 2 Theoretical Foundation -- 3 Suggested Model for Evaluating Impact of Professional Education Measures -- 4 Case Studies and Results -- 5 Conclusions and Limitations -- References -- Transformation Towards Smart Result-Oriented Product-Service Systems -- 1 Product-Service Systems in the Digital Era -- 2 Socio-technical Systems as Theoretical Framing for an Explorative Research Approach -- 3 Transformation Towards Smart Result-Oriented Product-Service Systems -- 3.1 Transformational Framework -- 3.2 Challenges Related to the Transformation -- 4 Discussion and Contribution -- 5 Limitations and Further Research -- References -- Towards a Capability Based Approach to Strengthen the Strategic Decision Making Process for Developing Smart Products and Services in SMEs -- 1 Digitalization and Smartification: Introduction and Challenges -- 2 Related Work -- 3 A Smartification Tool Kit for SME -- 3.1 Capability, Maturity and Measures Model -- 3.2 Methodology Framework -- 4 Applying the Methodical Tool Kit for SMEs -- 5 Summary and Conclusion -- References. ; A People Centered Innovation Methodology for Its Application in Digital Transformation - Service Innovation Blocks.
• Titolo autorizzato: Advances in The Human Side of Service Engineering
• ISBN: 3-030-80840-8
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910488722803321
• Lo trovi qui: Univ. Federico II
• Serie: Lecture Notes in Networks and Systems