The project management scorecard : measuring the success of project management solutions / / Jack J. Phillips, Timothy W. Bothell, G. Lynne Snead

• Autore: Phillips Jack J. <1945->
• Pubblicazione: London ; ; New York, : Routledge, 2011
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (377 p.)
• Disciplina: 658.404
• Soggetto topico: Project management; Project management - Evaluation
• Altri autori: BothellTimothy W SneadG. Lynne
• Note generali: Originally published: Butterworth-Heinemann, 2002.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: ""Cover""; ""The Project Management Scorecard Measuring the Success of Project Management Solutions ""; ""Copyright""; ""Contents""; ""Preface""; ""Acknowledgments""; ""PART I Setting the Stage""; ""CHAPTER 1 Project Management Issues and Challenges""; ""Reasons for Failed or Poorly Managed Projects,""; ""What Is the Cost of a Failed or Poorly Managed Project?""; ""Success Factors""; ""Strategic Planning Pyramid""; ""Final Thoughts""; ""References""; ""CHAPTER 2 The Project Management Process""; ""Process Overview""; ""Following the Process""; ""Final Thoughts,""; ""References"" ; ""Further Reading""""CHAPTER 3 Project Management Solutions""; ""Project Management Solutionsâ€?Past and Future""; ""Three Stages of Project Management Effectiveness Implementation""; ""Changing Corporate Cultures: Readiness for Project Management Solutions""; ""Three Types of Solutions: Process, Tools, and Training""; ""Mapping Solutions to Four Levels of Project Management Effectiveness,""; ""A Successful Approachâ€?Inside Out and Outside In, Simultaneously""; ""Project Management Office,""; ""Final Thoughts""; ""References""; ""CHAPTER 4 The Project Management Scorecard"" ; ""What Can Happen Without the Scorecard?""""Potential Steps to Build the Project Management Scorecard""; ""Preliminary Evaluation Information""; ""Evaluation Planning""; ""ROI Analysis Plan""; ""Final Thoughts""; ""References""; ""PART II The Seven Measures""; ""CHAPTER 5 How to Measure Reaction and Satisfaction""; ""Sources of Data""; ""Data Collection Methods""; ""77 Sources of Data, 79. Data Collection Methods, 81. Using Satisfaction Data""; ""Shortcut Ways to Measure Reaction and Satisfaction""; ""Final Thoughts""; ""Further Reading"" ; ""CHAPTER 6 How to Measure Skill and Knowledge Changes During the Project""""Measuring Learning with Formal Tests""; ""Measuring Learning with Simulation""; ""Measuring Learning with Less Structured Activities""; ""Administrative Issues""; ""Using Learning Data""; ""Final Thoughts""; ""Further Reading""; ""CHAPTER 7 How to Measure Implementation, Application, and Progress""; ""Why Measure Application and Implementation?""; ""Key Issues""; ""Using Questionnaires to Measure Application and Implementation""; ""Using Interviews and Focus Groups to Measure Implementation and Application"" ; ""Observing Project Team Members on the Job to Measure Implementation and Application""""Using Action Plans and Follow-up Assignments to Measure Implementation and Application""; ""Using Performance Contracts to Measure Implementation and Application""; ""Shortcut Ways to Measure Application and Implementation""; ""Final Thoughts""; ""Further Reading""; ""CHAPTER 8 How to Capture Business Impact Data""; ""Why Measure Business Impact?""; ""Types of Data""; ""Monitoring Business Performance Data""; ""Using Action Plans to Develop Business Impact Data"" ; ""Using Questionnaires to Collect Business Impact Measures""
• Sommario/riassunto: Return on Investment (ROI) remains one of the most challenging and intriguing issues facing human resource development and performance improvement professionals. Drawing on their expertise in developing and implementing ROI programs in human performance and training, Jack J. Phillips, Ph.D., Timothy W. Bothell and G. Lynn Snead demonstrate how you can effectively apply ROI to project management.Today, almost every industry requires employees to manage multiple projects with competing priorities, critical deadlines, and unexpected interruptions-rendering everyone a project manager in some respe
• Titolo autorizzato: The project management scorecard
• ISBN: 1-136-01361-X; 1-283-54709-0; 9786613859549; 1-136-01362-8; 0-08-051521-5; 0-585-45816-2
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910812815503321
• Lo trovi qui: Univ. Federico II
• Serie: Improving human performance series.