The essential management toolbox : tools, models and notes for managers and consultants / / Simon A. Burtonshaw-Gunn
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| Autore: |
Burtonshaw-Gunn Simon A.
|
| Titolo: |
The essential management toolbox : tools, models and notes for managers and consultants / / Simon A. Burtonshaw-Gunn
|
| Pubblicazione: | Chichester, England : , : John Wiley & Sons, Ltd, , 2008 |
| ©2008 | |
| Descrizione fisica: | 1 online resource (408 p.) |
| Disciplina: | 658.4 |
| Soggetto topico: | Management |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Title Page; Copyright Page; Dedication; Foreword; Introduction; Acknowledgements; CHAPTER 1 - BUSINESS PLANNING; TRADITIONAL APPROACH TO STRATEGIC IMPLEMENTATION AND BUSINESS PLANNING; THE PLANNING CYCLE; UNDERSTANDING THE PRODUCT/SERVICE; TYPICAL BUSINESS PLAN CONTENTS; PRODUCING THE BUSINESS PLAN; CHECK ON BUSINESS PLAN FEASIBILITY; FACTORS INFLUENCING COMPETITIVE SUCCESS; CHAPTER 2 - CHANGE MANAGEMENT; PATTERNS OF STRATEGIC CHANGE; STRATEGIC DRIFT; TWO EXTREMES OF MANAGING CHANGE; THE CHANGE CURVE (OR LOSS TRANSITION CURVE); MANAGEMENT OF CHANGE WITHIN AN ORGANIZATION |
| MANAGEMENT OF CHANGE - CHANGES IN SELF-ESTEEM DURING TRANSITIONCHANGE AND SECURITY; CHANGE PYRAMID; VECTORS OF CHANGE MANAGEMENT; SKILLS MANAGERS NEED FOR HANDLING CHANGE; FOUR CHANGE OPTIONS FOR INDIVIDUALS; RESISTANCE TO CHANGE - LESSONS FROM HISTORY; PLANNING ORGANIZATIONAL CHANGE; MANAGING RESISTANCE TO CHANGE; CONSIDERATION OF CHANGE STRATEGIES; SIX APPROACHES TO DEALING WITH RESISTANCE; A BUSINESS TURNAROUND MODEL; CHOICE OF CHANGE STRATEGIES; ERRORS IN COPING WITH CHANGE AND CONFLICT; ASSESSING READINESS TO CHANGE; FOUR TYPES OF CHANGE ʹJOURNEYSʹ; FOUR KEY CHANGE COMPONENTS | |
| THE EVOLUTION AND REVOLUTION CURVEKEY ACTIVITIES FOR SUCCESSFUL IMPLEMENTATION; FORCE-FIELD ANALYSIS; CATEGORIES OF RESISTANCE BEHAVIOUR; REACTIONS TO CHANGE; CHAPTER 3 - CUSTOMER RELATIONSHIP MANAGEMENT; A CUSTOMER-FOCUSED ORGANIZATION; CUSTOMER DESIRES; THE POWER OF EXISTING CUSTOMERS; THE SERVICE/PROFIT CHAIN; OBSERVING CUSTOMER BEHAVIOUR; CUSTOMER INTERACTION; LISTENING TO CUSTOMERS; CUSTOMER CARE TRAINING; COMMUNICATIONS WITH STAKEHOLDERS; CUSTOMER BEHAVIOUR; INTEGRATED CUSTOMER RELATIONSHIP MANAGEMENT; PARETO ANALYSIS; CHAPTER 4 - DECISION MAKING AND PROBLEM RESOLUTION | |
| DECISION MAKING, PROBLEM SOLVING AND CONTINGENCY PLANNINGSTEPS IN PROBLEM ANALYSIS AND DECISION MAKING; TRADITIONAL FOUR STEP MODEL TO PROBLEM SOLVING; PROBLEM SOLVING PROCESS FROM INDUSTRIAL MANAGEMENT/WORK STUDY; CAUSE AND EFFECT (FISHBONE) DIAGRAM; RELATIONSHIP BETWEEN INNOVATION AND CREATIVITY; MODELS OF DECISION MAKING: TYPES OF UNCERTAINTY; DECISION-MAKING PRESSURES ON THE MANAGER; DECISION MAKING - BERNHARD-WALSH MODEL; CONTINUOUS IMPROVEMENT METHODS - THE 4M CHECKLIST; DECISION-MAKING STYLES; CONTINUOUS IMPROVEMENT METHODS; CONTINUOUS IMPROVEMENT METHODS; NATURE OF KNOWLEDGE | |
| FINDING AND ANALYSING PROBLEMS IN AN INNOVATIVE SYSTEMMANAGING INNOVATION; FACTORS THAT UNDERPIN A FIRMʹS ABILITY TO RECOGNIZE THE POTENTIAL OF AN INNOVATION; ROADBLOCKS TO ADOPTING AN INNOVATION; INNOVATION MANAGEMENT MATRIX; CREATIVITY IN STRATEGY; CREATIVE THINKING - 'MIND MAPPINGʹ; DISCOVERY; INNOVATION; IMPLEMENTING NEW IDEAS; TEORIYA RESHENIYA IZOBREATATELSKIKH ZADATCH - 'TRIZ'; A LIST OF WAYS TO IMPROVE SOMETHING; THE FIVE PRINCIPLES OF LEAN THINKING; CREATIVITY ASSESSMENT GRID; CHAPTER 5 - FINANCIAL MANAGEMENT; ACCOUNTING AND FINANCE; SIMPLE ECONOMIC MODELS | |
| CAPITAL INVESTMENT DECISION PROCESS | |
| Sommario/riassunto: | A must have for all practising and aspiring consultants and strategists, this book covers a wide range of consultancy tools and techniques that are well displayed, well described and well referenced. The tools and techniques are helpfully divided in to twenty recognisable skills sectors within management consultancy fields and specialisms. The depiction of the content with diagrams aids the process of quick reference and ease of understanding. The tools and techniques can be utilised across the whole range of organisational sectors, both private and public. The purpose is not to short cut |
| Titolo autorizzato: | The essential management toolbox |
| ISBN: | 1-119-20872-6 |
| 0-470-68743-6 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910830859303321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |