HR at your service : lessons from benchmark service organizations / / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios
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| Autore: |
Latham Gary P
|
| Titolo: |
HR at your service : lessons from benchmark service organizations / / Gary P. Latham and Robert C. Ford ; forward [sic] by Jose A. Berrios
|
| Pubblicazione: | Alexandria, Va., : Society for Human Resource Management, 2012 |
| Descrizione fisica: | 1 online resource (220 p.) |
| Disciplina: | 658.3 |
| Soggetto topico: | Personnel management |
| Service industries - Management | |
| Customer relations | |
| Altri autori: |
FordRobert C
|
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Client-centric strategy: a blueprint for human resource managers -- Providing client-centric service: delivering quality clients value -- Planning to meet client expectations -- Creating & leading a client-centric HR culture -- Client-centric staffing & training -- Motivating & empowering client-centric service -- HR information systems: communicating client-centric service -- HR service delivery systems: ensuring client-centric service -- You've landed a seat at the table: now stay there! -- HR managers as service leaders. |
| Sommario/riassunto: | Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, this guide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden's restaurants, are also applied and explained in the HR context. |
| Titolo autorizzato: | HR at your service |
| ISBN: | 1-58644-279-1 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910814976803321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |