Behavior in organizations / / Jerald Greenberg

• Autore: Greenberg Jerald
• Pubblicazione: Boston : , : Pearson, , 2011
• Edizione: Global edition.
• Descrizione fisica: 1 online resource (721 pages) : illustrations
• Disciplina: 658.3
• Soggetto topico: Personnel management; Organizational behavior
• Nota di contenuto: Cover -- Contents -- Preface -- PART 1 Introduction to Organizational Behavior -- Chapter 1 The Field of Organizational Behavior -- PREVIEW CASE: The Talented Chief of Taleo -- Organizational Behavior: Its Basic Nature -- What Is the Field of Organizational Behavior All About? -- Why Is It Important to Know About OB? -- What Are the Field's Fundamental Assumptions? -- OB Recognizes the Dynamic Nature of Organizations -- OB Assumes There Is No "One Best" Approach -- OB Then and Now: A Capsule History -- The Early Days: Scientific Management and the Hawthorne Studies -- Classical Organizational Theory -- Late Twentieth Century: Organizational Behavior as a Social Science -- OB in Today's Infotech Age -- OB Responds to the Rise of Globalization and Diversity -- International Business and the Global Economy -- The Shifting Demographics of the Workforce: Trends Toward Diversity -- OB Responds to Advances in Technology -- Leaner Organizations: Downsizing and Outsourcing -- The Virtual Organization -- Telecommuting: Going to Work Without Leaving Home -- OB Is Responsive to People's Changing Expectations -- Employees and Employers Desire Engagement -- In Search of Flexibility: Responding to Needs of Employees -- Summary and Review of Learning Objectives -- Points to Ponder -- Experiencing OB -- Practicing OB -- CASE IN POINT: Floyd's Barbershop: A Cut Above the Rest -- Special Sections -- TODAY'S DIVERSE AND GLOBAL ORGANIZATIONS: What's in a Name? It Depends Where You Live -- OB IN PRACTICE: Telecommuting as a Business Continuity Strategy -- THE ETHICS ANGLE: Are I-Deals Unfair? -- Chapter 2 Organizational Justice, Ethics, and Corporate Social Responsibility -- PREVIEW CASE: A Huge Day's Pay for a Seriously Bad Day's Work -- Organizational Justice: Fairness Matters -- Two Important Points to Keep in Mind. ; Forms of Organizational Justice and Their Effects -- A Neurological Basis for Responses to Injustice -- Strategies for Promoting Organizational Justice -- Pay Workers What They Deserve -- Offer Workers a Voice -- Explain Decisions Thoroughly and in a Manner Demonstrating Dignity and Respect -- Train Workers to Be Fair -- Ethical Behavior in Organizations: Its Fundamental Nature -- What Do We Mean by Ethics? -- Ethics and the Law -- Why Do Some People Behave Unethically, at Least Sometimes-and What Can Be Done About It? -- Individual Differences in Cognitive Moral Development -- Situational Determinants of Unethical Behavior -- Using Corporate Ethics Programs to Promote Ethical Behavior -- Components of Corporate Ethics Programs -- The Effectiveness of Corporate Ethics Programs -- Ethics in the International Arena -- Ethical Relativism and Ethical Imperialism: Two Extreme Positions -- Three Guiding Principles of Global Ethics -- Beyond Ethics: Corporate Social Responsibility -- What Is Corporate Social Responsibility? -- Forms of Socially Responsible Behavior -- Profitability and Social Responsibility: The Virtuous Circle -- Summary and Review of Learning Objectives -- Points to Ponder -- Experiencing OB -- Practicing OB -- CASE IN POINT: HP = Hidden Pretexting? What Did in Dunn? -- Special Sections -- THE ETHICS ANGLE: Making A Business Case for Ethical Behavior -- OB IN PRACTICE: Using Ethics Audits to Monitor the Triple Bottom Line -- TODAY'S DIVERSE AND GLOBAL ORGANIZATIONS: Nike Turns the Tables on Critics of Employee Conditions -- VIDEO CASES: Global Business at KPMG -- Social Responsibility at Terra Cycle -- Work/Life Balance -- PART 2 Basic Human Processes -- Chapter 3 Perception and Learning: Understanding and Adapting to the Work Environment -- PREVIEW CASE: In Tune for Success. ; Social Perception and Social Identity: Understanding Others and Ourselves -- Social Perception: What Are Others Like? -- Social Identity: Who Am I? -- The Attribution Process: Judging the Causes of Others' Behavior -- Making Correspondent Inferences: Using Acts to Judge Dispositions -- Causal Attribution of Responsibility: Answering the Question "Why?" -- Perceptual Biases: Systematic Errors in Perceiving Others -- The Fundamental Attribution Error -- The Halo Effect: Keeping Perceptions Consistent -- The Similar-to-Me Effect: "If You're Like Me, You Must Be Pretty Good" -- Selective Perception: Focusing on Some Things While Ignoring Others -- First-Impression Error: Confirming One's Expectations -- Self-Fulfilling Prophecies: The Pygmalion Effect and the Golem Effect -- Stereotyping: Fitting People into Categories -- Why Do We Rely on Stereotypes? -- The Dangers of Using Stereotypes in Organizations -- Perceiving Others: Organizational Applications -- Employment Interviews: Managing Impressions to Prospective Employers -- Performance Appraisal: Formal Judgments About Job Performance -- Learning: Adapting to the World Around Us -- Operant Conditioning: Learning Through Rewards and Punishments -- Observational Learning: Learning by Imitating Others -- Training: Learning and Developing Job Skills -- Varieties of Training Methods -- Principles of Learning: Keys to Effective Training -- Organizational Practices Using Reward and Punishment -- Organizational Behavior Management -- Discipline: Eliminating Undesirable Organizational Behaviors -- Summary and Review of Learning Objectives -- Points to Ponder -- Experiencing OB -- Practicing OB -- CASE IN POINT: Smiling Might Not Be Such a Safe Way to Treat Safeway Customers -- Special Sections -- OB IN PRACTICE: A Creative Approach to Avoiding Stereotyping. ; TODAY'S DIVERSE AND GLOBAL ORGANIZATIONS: Performance Evaluations in the United States and Japan -- THE ETHICS ANGLE: Principles for Using Discipline Fairly-and Effectively, Too -- Chapter 4 Individual Differences: Personality, Skills, and Abilities -- PREVIEW CASE: Kenneth Chenault: An American Success at American Express -- Personality: Its Basic Nature -- What Is Personality? -- Personality and Situations: The Interactionist Approach -- How Is Personality Measured? -- Do Organizations Have Personalities Too? -- Major Work-Related Aspects of Personality: The "Big Five," Positive Versus Negative Affectivity, and Core Self-Evaluations -- The Big Five Dimensions of Personality: Our Most Fundamental Traits -- Positive and Negative Affectivity: Tendencies Toward Feeling Good or Bad -- Core Self-Evaluations: How Do We Think of Ourselves? -- Additional Work-Related Aspects of Personality -- Machiavellianism: Using Others to Get Ahead -- Achievement Motivation: The Quest for Excellence -- Morning Persons and Evening Persons -- Abilities and Skills: Having What It Takes to Succeed -- Intelligence: Three Major Types -- Physical Abilities: Capacity to Do the Job -- Social Skills: Interacting Effectively with Others -- Summary and Review of Learning Objectives -- Points to Ponder -- Experiencing OB -- Practicing OB -- CASE IN POINT: Howard Schultz: The Personality Behind Starbucks -- Special Sections -- OB IN PRACTICE: Boosting Employees' Self-Efficacy -- TODAY'S DIVERSE AND GLOBAL ORGANIZATIONS: Achievement Motivation and Economic Growth Around the World -- THE ETHICS ANGLE: Are IQ Tests Inherently Unethical? -- Chapter 5 Coping with Organizational Life: Emotions and Stress -- PREVIEW CASE: How to Beat Call-Center Stress -- Understanding Emotions and Mood -- Properties of Emotions -- Types of Emotions -- The Basic Nature of Mood. ; The Role of Emotions and Mood in Organizations -- Are Happier People More Successful on Their Jobs? -- Why Are Happier Workers More Successful? -- Affective Events Theory -- Managing Emotions in Organizations -- Emotional Dissonance -- Controlling Anger (Before It Controls You) -- The Basic Nature of Stress -- Stressors in Organizations -- The Cognitive Appraisal Process -- Bodily Responses to Stressors -- Major Causes of Stress in the Workplace -- Occupational Demands -- Conflict Between Work and Nonwork -- Sexual Harassment: A Pervasive Problem in Work Settings -- Role Ambiguity: Stress from Uncertainty -- Overload and Underload -- Responsibility for Others: A Heavy Burden -- Lack of Social Support: The Costs of Isolation -- Adverse Effects of Organizational Stress -- Lowered Task Performance-But Only Sometimes -- Desk Rage -- Stress and Health: The Silent Killer -- Reducing Stress: What Can Be Done? -- Employee Assistance Programs and Stress Management Programs -- Wellness Programs -- Managing Your Own Stress -- Summary and Review of Learning Objectives -- Points to Ponder -- Experiencing OB -- Practicing OB -- CASE IN POINT: A Basketball Court Judge Faces a Federal Court Judge -- Special Sections -- OB IN PRACTICE: Managing Anger in the Workplace -- TODAY'S DIVERSE AND GLOBAL ORGANIZATIONS: Do Women and Men Respond Differently to Stress? -- THE ETHICS ANGLE: Companies and Employee Health: An Invitation for Big Brother? -- VIDEO CASES: Training and Development -- Managing Stress -- PART 3 The Individual in the Organization -- Chapter 6 Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment -- PREVIEW CASE: A Second Chance -- Attitudes: What are They? -- Basic Definitions -- Three Essential Components of Attitudes -- Prejudice and Discrimination: Negative Attitudes and Behavior Toward Others. ; The Challenges of Organizational Demography.
• Sommario/riassunto: For one-semester, undergraduate and graduate level courses in Organizational Behavior. Unique and current insight on the everyday processes and phenomena of OB. Behavior in Organizations shows students the real world of OB through its blend of cutting-edge research and practical applications. This text then challenges students to take theory one step further by having them put the concepts into action.The many changes in the tenth edition reflect the authors’ never-ending mission to present a balance between knowledge and application, while including coverage on the latest advances in the field.
• Titolo autorizzato: Behavior in organizations
• ISBN: 1-4479-3043-6
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910151591603321
• Lo trovi qui: Univ. Federico II