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(Im)politeness at a Slovenian Call Centre : A Cross-Media Examination
| (Im)politeness at a Slovenian Call Centre : A Cross-Media Examination |
| Autore | Orthaber Sara |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2023 |
| Descrizione fisica | 1 online resource (0 pages) |
| Collana | Advances in (Im)politeness Studies |
| Soggetto topico |
Call centers
Customer services |
| ISBN |
9783031433207
3031433203 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Acknowledgments -- Contents -- Abbreviations -- List of Figures -- List of Tables -- 1 Introduction -- 1.1 Why Service Encounters? -- 1.2 The Scope of This Book -- 1.3 The Research Questions -- 1.4 Transcription Conventions -- 1.5 The Structure of the Book -- References -- 2 On (Im)politeness -- 2.1 Politeness -- 2.1.1 Goffman's Conceptualisation of Face and First-Wave Approaches to Politeness -- 2.1.2 Second-Wave Approaches to (Im)politeness -- 2.1.3 Current Trends in (Im)politeness Research -- 2.2 Impoliteness -- 2.2.1 Impoliteness and Intentionality -- 2.2.2 Impoliteness and Emotions -- 2.2.3 Types of Impoliteness -- 2.3 Towards a Definition of (Im)politeness -- 2.3.1 The View on Face and (Im)politeness Taken in This Book -- 2.4 The Call Centre Community of Practice -- 2.4.1 Professional Face -- 2.5 Summary -- References -- 3 Technologically Mediated Interaction -- 3.1 Technologically Mediated Communication -- 3.2 Affordances and Constraints of Telephone Interaction -- 3.3 Affordances and Constraints of Email Interaction -- 3.4 Affordances and Constraints of Facebook -- 3.5 Service Encounter as Activity Type -- 3.6 Summary -- References -- 4 Structure of the Study and Methodology -- 4.1 On Slovenian Railways -- 4.1.1 Passenger Transport -- 4.1.2 Towards Modernisation of Passenger Services? -- 4.2 Data Collection and Research Ethics -- 4.2.1 Ethical Considerations -- 4.3 The Data -- 4.3.1 General Inquiries -- 4.3.2 Request Emails -- 4.3.3 Complaint Calls -- 4.3.4 Facebook Complaints -- 4.4 Limitations -- References -- 5 Routine Calls for Information and Request Emails -- 5.1 Routine Calls for Information -- 5.1.1 Previous Studies on Calls for Information -- 5.1.2 Calls for Information as Institutional Talk -- 5.1.3 (Im)politeness and Preference Organisation -- 5.1.4 Orders of Interaction in Calls for Information -- 5.1.5 Call Openings.
5.1.6 The Opening Request and the Middles of Calls for Information -- 5.1.7 Call Closings -- 5.2 Request Emails -- 5.2.1 Previous Studies on Request Emails -- 5.2.2 Orders of Interaction in Request Emails and Responses -- 5.2.3 Email Openings -- 5.2.4 Requests and Responses -- 5.2.5 Email Closings -- 5.3 Summary -- References -- 6 Non-routine Calls for Information and Request Emails -- 6.1 Non-routine Calls for Information -- 6.1.1 Repair -- 6.1.2 Challenging the Asymmetry of Participation -- 6.1.3 Challenging the Asymmetry of Knowledge -- 6.1.4 Disattending -- 6.2 Non-routine Request Emails -- 6.2.1 Loss of Intersubjectivity -- 6.2.2 Paralinguistic and Prosodic Cues -- 6.2.3 Challenging Epistemic Authority -- 6.2.4 Challenging the Asymmetry of Participation -- 6.3 Summary -- References -- 7 Complaint Calls and Facebook Complaints -- 7.1 Complaint Calls -- 7.1.1 Previous Studies on Complaints in Institutional Settings -- 7.1.2 The Face-Threatening Nature of Complaint Calls -- 7.1.3 Complaint Openings -- 7.1.4 Unfolding of Complaints -- 7.1.5 Termination of Complaint Calls -- 7.2 Facebook Complaints -- 7.2.1 Company Facebook Page -- 7.2.2 Previous Studies on Face and (Im)politeness in Online Interactions -- 7.2.3 Characteristics of Online Complaints -- 7.2.4 Disattending -- 7.2.5 Denial -- 7.2.6 Flaming -- 7.2.7 Implicational Impoliteness -- 7.3 Summary -- References -- 8 Conclusions -- 8.1 Contributions to the Field -- 8.2 Directions for Future Research -- References. |
| Record Nr. | UNINA-9910746970203321 |
Orthaber Sara
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| Cham : , : Springer International Publishing AG, , 2023 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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10th International Conference on FRP Composites in Civil Engineering : Proceedings of CICE 2020/2021
| 10th International Conference on FRP Composites in Civil Engineering : Proceedings of CICE 2020/2021 |
| Autore | Ilki Alper |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2022 |
| Descrizione fisica | 1 online resource (2516 pages) |
| Altri autori (Persone) |
IspirMedine
InciPinar |
| Collana | Lecture Notes in Civil Engineering Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN |
9783030881665
9783030881658 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910510569303321 |
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Ilki Alper
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| Cham : , : Springer International Publishing AG, , 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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14th International Conference on Computational Intelligence in Security for Information Systems and 12th International Conference on European Transnational Educational (CISIS 2021 and ICEUTE 2021)
| 14th International Conference on Computational Intelligence in Security for Information Systems and 12th International Conference on European Transnational Educational (CISIS 2021 and ICEUTE 2021) |
| Autore | Gude Prego Juan José |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (430 pages) |
| Altri autori (Persone) |
de la PuertaJosé Gaviria
García BringasPablo QuintiánHéctor CorchadoEmilio |
| Collana | Advances in Intelligent Systems and Computing Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-030-87872-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | 14th International Conference on Computational Intelligence in Security for Information Systems and 12th International Conference on European Transnational Educational |
| Record Nr. | UNINA-9910502666703321 |
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Gude Prego Juan José
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| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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16th International Conference on Soft Computing Models in Industrial and Environmental Applications (SOCO 2021)
| 16th International Conference on Soft Computing Models in Industrial and Environmental Applications (SOCO 2021) |
| Autore | Sanjurjo González Hugo |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (840 pages) |
| Altri autori (Persone) |
Pastor LópezIker
García BringasPablo QuintiánHéctor CorchadoEmilio |
| Collana | Advances in Intelligent Systems and Computing Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-030-87869-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | 16th International Conference on Soft Computing Models in Industrial and Environmental Applications |
| Record Nr. | UNINA-9910502650603321 |
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Sanjurjo González Hugo
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| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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200 Years of Thermoelectricity : An Historical Journey Through the Science and Technology of Thermoelectric Materials (1821-2021)
| 200 Years of Thermoelectricity : An Historical Journey Through the Science and Technology of Thermoelectric Materials (1821-2021) |
| Autore | Anatychuk Lukyan |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2024 |
| Descrizione fisica | 1 online resource (335 pages) |
| Altri autori (Persone) |
BurkovAlexander
GoldsmidJulian GrinYuri KoumotoKunihito NarducciDario NolasGeorge S |
| Collana | Springer Series in Materials Science Series |
| ISBN | 3-031-22108-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Preface -- Copyright Attributions -- Contents -- Part 1 Reprints: Essays -- 1 On the Discoverers of Thermoelectricity -- References -- 2 First Thermoelectric Materials and Early Applications of Thermoelectric Effects -- References -- 3 Thermoelectricity: The Later Years -- References -- Part 2 Reprints: Foundations -- 4 Alessandro Volta, New Memoir About the Animal Electricity Split into Three Letters Sent to Abbot Anton Maria Vassalli, Professor of Physics at the Royal University of Turin -- 5 T.J. Seebeck, Über den Magnetismus der galvanischen Kette. Abhandlungen der Physikalischen Klasse der Königlisch-Preußsischen Akademie der Wissenschaften -- 6 J. Peltier, New Experiments on the Caloricity of Electrical Currents -- 7 W. Thomson, On a Mechanical Theory of Thermo-Electric Currents -- Part 3 Reprints: Materials -- 8 U. Birkholz, Investigation of the Intermetallic Compound Bi2Te3 as Well as the Solid Solutions Bi2-xSbxTe3 and Bi2Te3-xSex with Regard to Their Suitability as Material for Semiconductor Thermocouples -- References -- 9 D.M. Rowe, C.M. Bhandari, Effect of Grain Size on the Thermoelectric Conversion Efficiency of Semiconductor Alloys at High Temperature -- 10 G.S. Nolas et al., The Effect of Rare‐Earth Filling on the Lattice Thermal Conductivity of Skutterudites -- 11 G.S. Nolas et al., Semiconducting Ge Clathrates: Promising Candidates for Thermoelectric Application -- 12 V.K. Zaitsev et al., Highly Effective Mg2Si1-xSnx Thermoelectrics -- 13 O. Bubnova et al., Optimization of the Thermoelectric Figure of Merit in the Conducting Polymer Poly(3,4-Ethylenedioxythiophene) -- 14 G.H. Kim et al., Engineered Doping of Organic Semiconductors for Enhanced Thermoelectric Efficiency -- 15 C. Wan et al., Flexible n-Type Thermoelectric Materials by Organic Intercalation of Layered Transition Metal Dichalcogenide TiS2.
16 L.D. Zhao et al., Ultralow Thermal Conductivity and High Thermoelectric Figure of Merit in SnSe Crystals -- Part 4 Reprints: Conceptual Advances -- 17 E. Altenkirch, About the Efficiency of the Thermopile -- References -- 18 E. Justi, Thermoelectric Effects -- References -- 19 C.A. Domenicali, Irreversible Thermodynamics of Thermoelectric Effects in Inhomogeneous, Anisotropic Media -- 20 C. Herring, Theory of the Thermoelectric Power of Semiconductors -- 21 A.F. Ioffe, Other Applications of Thermoelements -- 22 L.D. Hicks, M.S. Dresselhaus, Effect of Quantum-Well Structures on the Thermoelectric Figure of Merit -- 23 G.A. Slack, V.G. Tsoukala, Some Properties of Semiconducting IrSb3 -- 24 I. Terasaki et al., Large Thermoelectric Power in NaCo2O4 Single Crystals -- 25 R. Venkatasubramanian et al., Thin-Film Thermoelectric Devices with High Room-Temperature Figures of Merit -- 26 G.J. Snyder, T.S. Ursell, Thermoelectric Efficiency and Compatibility -- 27 L.I. Anatychuk, Thermoelectric Power Convertors -- 28 H. Ohta et al., Giant Thermoelectric Seebeck Coefficient of a Two-Dimensional Electron Gas in SrTiO3 -- 29 L.I. Anatychuk, L.N. Vikhor, Functionally Graded Thermoelectric Materials -- 30 K. Biswas et al., High-Performance Bulk Thermoelectrics with All-Scale Hierarchical Architectures -- Part 5 Reprints: Applications -- 31 H.J. Goldsmid, R.H. Douglas, The Use of Semiconductors in Thermoelectric Refrigeration -- 32 M. Telkes, Solar Thermoelectric Generators. |
| Record Nr. | UNINA-9910896526303321 |
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Anatychuk Lukyan
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| Cham : , : Springer International Publishing AG, , 2024 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The 2021 International Conference on Machine Learning and Big Data Analytics for IoT Security and Privacy : SPIoT-2021 Volume 1
| The 2021 International Conference on Machine Learning and Big Data Analytics for IoT Security and Privacy : SPIoT-2021 Volume 1 |
| Autore | Macintyre John |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (1169 pages) |
| Altri autori (Persone) |
ZhaoJinghua
MaXiaomeng |
| Collana | Lecture Notes on Data Engineering and Communications Technologies Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-030-89508-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Foreword -- Organization -- General Chairs -- Program Committee Chairs -- Publicity Chairs -- Publication Chairs -- Local Organizing Chairs -- Program Committee Members -- Contents -- Novel Machine Learning Methods for IoT Security -- Application of Artificial Intelligence in Arrangement Creation -- Abstract -- 1 Introduction -- 2 Overview of Artificial Intelligence Technology -- 2.1 Definition of Artificial Intelligence Technology -- 2.2 Main Features of Artificial Intelligence Technology -- 3 The Main Application of Artificial Intelligence Technology in Music Composition -- 3.1 Neural Network -- 3.2 LSTM Long-Term and Short-Term Memory Unit -- 4 The Concrete Application of Artificial Intelligence in Composing Music -- 4.1 Intelligent Chord: The Early Intelligent Form of Music Arrangement -- 4.2 Intelligent Timbre: An Important Means of Semi Intelligent Music Arrangement -- 4.3 Intelligent Fabric: The Actual Embodiment of Intelligent Music Arrangement -- 5 The Application of Music in Chorus Arrangement -- 6 Conclusion -- Acknowledgements -- References -- Automatic Segmentation for Retinal Vessel Using Concatenate UNet++ -- Abstract -- 1 Introduction -- 2 The Concatenate UNet++ Model Based on UNet++ -- 2.1 The Architecture of U-Net and UNet++ -- 2.2 Concatenate UNet++ Model -- 3 The Concatenate UNet++ Model Based on UNet++ -- 3.1 The Detail of Experiments -- 3.2 Datasets and Pre-process -- 3.3 Evaluation Metrics -- 3.4 Results and Comparison with Some Existing Methods -- 4 Conclusion -- References -- Experimental Analysis of Mandarin Tone Pronunciation of Tibetan College Students for Artificial Intelligence Speech Recognition -- Abstract -- 1 Introduction -- 2 Experimental Methods -- 2.1 Experimental Equipment -- 2.2 Pronunciation Cooperators and Pronunciation Words -- 2.3 Signal and Parameter Processing.
3 Analysis of Experimental Results -- 3.1 Analysis of the Tone Patterns of Amdo Tibetan College Students' Mandarin -- 3.2 Comparison of the Tone Values Between Tibetan College Students in Amdo and Mandarin -- 3.3 Teaching Strategies and Learning Suggestions -- 4 Conclusion -- References -- Exploration of Paths for Artificial Intelligence Technology to Promote Economic Development -- Abstract -- 1 Introduction -- 2 Industrialization of Artificial Intelligence -- 3 How Artificial Intelligence Technology Promotes Economic Development -- 3.1 The Mutual Promotion of Artificial Intelligence and Manufacturing -- 3.2 Artificial Intelligence Upgrade in the Medical and Health Field -- 3.3 Development and Application of Smart City -- 3.4 Development of Smart Logistics -- 3.5 Development of Smart Retail -- 4 Exploration of the Path of Artificial Intelligence Technology to Promote Economic Development -- 4.1 Do a Good Job in Personnel Training -- 4.2 Deepening Corporate Reforms -- 4.3 Improving the Improvement of Innovation Ability -- 5 Conclusion -- References -- Influence of RPA Financial Robot on Financial Accounting and Its Countermeasures -- Abstract -- 1 Introduction -- 2 RPA Financial Robot Overview -- 2.1 Connotation of RPA Financial Robot -- 2.2 Characteristics of RPA Financial Robots -- 3 RPA the Positive Influence of Financial Robot on Financial Accounting -- 3.1 Improving the Efficiency of Financial Accounting -- 3.2 Ensuring the Quality of Financial Accounting -- 3.3 Reduce Labor Costs for Financial Accounting -- 4 Negative Effects of RPA Financial Robots on Financial Accounting -- 4.1 Operational Capacity Constraints -- 4.2 Structural Imbalances in Accountants -- 4.3 Increased Operational Support Costs -- 4.4 Security of Financial Information Needs to Be Tested -- 5 Countermeasures of Financial Accounting Under the Influence of RPA Financial Robot. 5.1 Building a "AI+RPA" Model -- 5.2 Transition to "Intelligent" Accountants -- 5.3 Cost-Benefit Risk Integrated -- 5.4 Establishment of Risk Early Warning Mechanisms -- 5.5 Accelerating the Transformation from "Financial Accounting" to "Management Accounting" -- 6 Conclusion -- References -- Application of Artificial Intelligence Technology in English Online Learning Platform -- Abstract -- 1 Introduction -- 2 Application of Artificial Intelligence Technology in English Online Learning Platform -- 2.1 Key Technologies of Genetic Algorithms in Artificial Intelligence -- 2.2 Analysis of Platform Requirements -- 3 Experiment -- 3.1 Build a Database -- 3.2 Determine Learning Content Indicators -- 3.3 Establish a Mathematical Model of Content Organization -- 3.4 Chromosome Coding -- 3.5 Calculate Fitness Value -- 3.6 Set Algorithm Termination Conditions -- 4 Discussion -- 5 Conclusions -- References -- Spectral Identification Model of NIR Origin Based on Deep Extreme Learning Machine -- Abstract -- 1 Introductions -- 2 Research on NIR Spectral Identification Model of Origin -- 2.1 NIR Origin Spectrum Identification Process -- 2.2 NIR Origin Spectrum Identification Model Algorithm of Deep Extreme Learning Machine -- 3 NIR Origin Spectrum Identification Model Experiment Based on Deep Extreme Learning Machine -- 3.1 The Purpose of the Experiment -- 3.2 Experimental Process -- 4 Analysis of Experimental Results -- 5 Conclusions -- Acknowledgements -- References -- Frontier Application and Development Trend of Artificial Intelligence in New Media in the AI Era -- Abstract -- 1 Introduction -- 2 Application of Artificial Intelligence in the New Media Era -- 2.1 News Algorithms for Accurate Content Distribution -- 2.2 A News Recommendation Algorithm Based on the Neural Network -- 3 Simulation Experiment of News Recommendation Algorithm Based on Neural Network. 3.1 Data Sources -- 3.2 Comparison Model -- 4 Simulation Experiment Results -- 4.1 Model Comparison -- 4.2 Kg Experimental Results of Different Proportions -- 5 Conclusions -- References -- Analysis on the Application of Machine Learning Stock Selection Algorithm in the Financial Field -- Abstract -- 1 Introduction -- 2 Application of Machine Learning Stock Selection Algorithm in the Financial Field -- 2.1 Machine Learning Stock Selection Algorithm -- 2.2 Advantages of the Application of Machine Learning Stock Selection Algorithms in the Financial Field -- 2.3 Prediction of Stock Return Based on Machine Learning Stock Selection Algorithm -- 3 Experimental Research on the Application of Machine Learning Stock Selection Algorithm in the Financial Field -- 3.1 Algorithm Flow -- 3.2 Evaluation Index -- 3.3 Data Sources -- 4 Application Data Analysis of Machine Learning Stock Selection Algorithm in the Financial Field -- 4.1 Forecast Accuracy of Different Algorithms -- 4.2 Predictive Performance of Different Algorithms -- 5 Conclusion -- References -- Default Risk Prediction Based on Machine Learning Under Big Data Analysis Technology -- Abstract -- 1 Introduction -- 2 Default Prediction Based on Machine Learning -- 2.1 Data Selection -- 2.2 Model Selection -- 2.3 Evaluation Index -- 2.4 Algorithm Implementation -- 2.5 Comparison of Experimental Results -- 3 Conclusions -- References -- Application of Intelligent Detection Technology and Machine Learning Algorithm in Music Intelligent System -- Abstract -- 1 Introduction -- 2 Application of Intelligent Detection Technology and Machine Learning Algorithm in Music Intelligent System -- 2.1 Demand Analysis of Music Intelligence System -- 2.2 The Overall Module Design of the System -- 2.3 Application of Machine Learning Algorithms in Music. 3 Investigation and Research on the Application of Intelligent Detection Technology and Machine Learning Algorithm in Music Intelligent System -- 3.1 System Environment -- 3.2 Experimental Data -- 3.3 Experimental Project -- 4 Application Data Analysis of Intelligent Detection Technology and Machine Learning Algorithm in Music Intelligent System -- 4.1 User Access Test -- 4.2 Function Module Test -- 5 Conclusion -- References -- Application of 3D Computer Aided System in Dance Creation and Learning -- Abstract -- 1 Introduction -- 2 The Research of 3DCA System in DC and Learning -- 2.1 3DCA Technology -- 2.2 Application of 3DCA System in DC -- 3 Research and Analysis -- 3.1 Research Objects -- 3.2 Research Process Steps -- 4 Research and Analysis on the Application of 3DCA System in DC and Learning -- 4.1 Correlation Coefficient Analysis of DC Under 3DCA System -- 4.2 Satisfaction Analysis of Computer Aided DC -- 5 Conclusions -- References -- Data Selection and Machine Learning Algorithm Application Under the Background of Big Data -- Abstract -- 1 Introduction -- 2 Research on Data Selection and Machine Learning Algorithm Application in the Context of Big Data -- 2.1 Machine Learning Implementation Method -- 2.2 The Construction Process of Random Forest -- 2.3 Random Group Sampling Ensemble Algorithm -- 3 Experiment -- 4 Discussion -- 4.1 Classification Results -- 4.2 Time Complexity Analysis -- 5 Conclusions -- References -- Analysis of the Drawbacks of English-Chinese Intelligent Machine Translation Based on Deep Learning -- Abstract -- 1 Introduction -- 2 An Overview of the Drawbacks of English-Chinese Intelligent Machine Translation Based on Deep Learning -- 2.1 Basic Principles of Machine Translation -- 2.2 Development Trend of Machine Translation -- 2.3 Disadvantages of English-Chinese Smart Translation. 2.4 English-Chinese Machine Translation Algorithm Based on Deep Learning. |
| Record Nr. | UNINA-9910508442103321 |
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Macintyre John
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| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The 2021 International Conference on Machine Learning and Big Data Analytics for IoT Security and Privacy : SPIoT-2021 Volume 2
| The 2021 International Conference on Machine Learning and Big Data Analytics for IoT Security and Privacy : SPIoT-2021 Volume 2 |
| Autore | Macintyre John |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (999 pages) |
| Altri autori (Persone) |
ZhaoJinghua
MaXiaomeng |
| Collana | Lecture Notes on Data Engineering and Communications Technologies Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-030-89511-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | 2021 International Conference on Machine Learning and Big Data Analytics for IoT Security and Privacy |
| Record Nr. | UNINA-9910508442203321 |
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Macintyre John
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| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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The 21st Century Industrial Robot
| The 21st Century Industrial Robot |
| Autore | Aldinhas Ferreira Maria Isabel |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (286 pages) |
| Altri autori (Persone) | FletcherSarah R |
| Collana | Intelligent Systems, Control and Automation: Science and Engineering Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN | 3-030-78513-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Intro -- Preface -- Acknowledgements -- Contents -- On Human Condition: The Status of Work -- 1 Introduction -- 2 The Key Elements of a Universal Existential Framework and the Specificity of Human Cognition -- 3 Work as a Human Endowment -- 4 When Tools Become Autonomous: The Ontological Shift -- 5 The Future of Work/The Work of the Future: The Way Forward -- References -- Human Robot Collaboration in Industrial Environments -- 1 Introduction -- 2 Current State -- 2.1 Human-Robot Collaborative Tasks -- 2.2 Human Robot Interaction Types -- 2.3 Collaborative Robots and HRC -- 3 Future Trends and Transformations -- 3.1 Novel Interaction Means -- 4 Conclusion -- References -- Participatory Approach to Commissioning Collaborative Industrial Robot Systems -- 1 Introduction -- 2 Psychological Health and Safety Aspects Inhibiting Technology Acceptance -- 2.1 Physical and Psychological Protection -- 2.2 Lack of Participation -- 2.3 Lack of Communication -- 2.4 Lack of Training -- 3 Opportunities for Worker Consultation and Participation -- 3.1 Leadership, Communication and Participation of Workers -- 3.2 Task Selection and Planning -- 3.3 Risk Assessment -- 3.4 Knowledge and Skill Development -- 3.5 Robot System Verification and Validation -- 3.6 Conclusion -- References -- Robot Inference of Human States: Performance and Transparency in Physical Collaboration -- 1 Introduction -- 2 Interactive Robots -- 2.1 Robot as Tools -- 2.2 Robots which infer -- 2.3 Dangers of Inference -- 3 From Agent to Team -- 3.1 I Work Alone -- 3.2 Collaborative Objectives -- 3.3 Robots as Students -- 4 Conclusion -- References -- Human-Robot Collaboration Using Visual Cues for Communication -- 1 Introduction -- 2 Why Do We Need Communication Between Humans and Robots? -- 3 What Information Needs to Be Communicated in Manufacturing? -- 3.1 Free Flow Approach.
3.2 Structured Approach -- 4 How Can Communication Affect User Work and Wellbeing? -- 4.1 Laboratory Test -- 4.2 Field Study -- 5 What the Future Holds -- References -- Trust in Industrial Human-Robot Collaboration -- 1 Introduction to Trust -- 2 Trust Literature Review -- 2.1 Generic Human-Automation Interactions -- 2.2 Human-Robot Interactions -- 3 Industrial Human-Robot Collaboration -- 4 Measuring Trust in Industrial Human-Robot Collaboration -- 4.1 Development of the Trust Scale -- 5 Conclusion -- References -- Adapting Autonomy and Personalisation in Collaborative Human-Robot Systems -- 1 Introduction -- 2 The Current State in the Adaptive and Smart Manufacturing Systems Domain -- 3 Projects Overview by EFFRA Portal -- 4 ACE Factories Cluster -- 4.1 Human-Centricity in ACE Factories Projects -- 5 A4BLUE Project -- 5.1 Reference architecture (RA)-The current 'State of the Art' (SoA) in Manufacturing workplace -- 5.2 Development of Architecture-How Was the A4BLUE-RA Developed? -- 6 Future Trends and Transformations -- 7 Conclusions -- References -- Designing Robot Assistance to Optimize Operator Acceptance -- 1 Short Introduction to CESA -- 2 Characteristics of an Aeronautical Company Production -- 3 A4BLUE Project -- 4 Identifying Users Requirements and Needs -- 5 Use Case: Manual Deburring of a Titanium Part -- 6 Solution: A Collaborative Robotic Cell -- 7 Implementation Process -- 8 Workers' Opinions on the Final Robotic Solution -- 9 Assessment of the Robot -- 9.1 Participants -- 9.2 Materials and Analysis -- 9.3 Procedure -- 9.4 Results -- 10 Conclusion -- References -- The Role of Standards in Human-Robot Integration Safety -- 1 Introduction -- 2 Current State -- 2.1 What Are Industry Standards? -- 2.2 Important Concepts for Understanding Standards -- 2.3 History of Standards Development for Industrial Robots. 2.4 Philosophies of Standards Development -- 2.5 Impact of Industry Standards on the Marketplace -- 2.6 Standards Organizations -- 2.7 Current Industry Standards Governing Human-Robot Collaboration -- 2.8 Industry Standards in Development Concerning Industrial HRC -- 3 Future Trends and Transformations -- 3.1 Anticipating the Market's Future Needs for Industry Standards Concerning Industrial HRC -- 3.2 Technological Trends Likely to Impact Industrial HRC in the Next 5 years -- 3.3 How Might These Trends Affect Industrial Workplaces, Workforces, Teams, and Individuals? -- 3.4 How Might These Trends Affect Industrial HRC Standards? -- 4 Conclusion -- References -- Engineering a Safe Collaborative Application -- 1 Collaborative Robots -- 2 Risk Assessment Strategy -- 3 Contact Events -- 4 Contact Thresholds -- 5 HRC Risk Assessment -- 6 Design -- 7 Validation -- 8 Additional Risk Reduction -- 9 Conclusion -- References -- Challenges in the Safety-Security Co-Assurance of Collaborative Industrial Robots -- 1 Introduction -- 1.1 General Approaches to Safety and Security -- 1.2 Illustrative Example: The Cobot -- 2 Cobot Safety -- 2.1 Analysing Safety Risks in Cobot Settings -- 2.2 Handling Safety Risks in Cobot Settings -- 2.3 Risk Analysis and Handling in a Cobot Example -- 2.4 Recent Challenges in Cobot Safety -- 3 Security -- 3.1 Threat analysis -- 3.2 Review of Existing Security Approaches -- 3.3 Application to Cobots -- 3.4 Challenges for Cobot Security -- 4 Cobot Co-Assurance -- 4.1 Socio-technical Challenges -- 4.2 Technical Challenges -- 4.3 Conclusion -- References -- Task Allocation: Contemporary Methods for Assigning Human-Robot Roles -- 1 Introduction -- 2 Current State -- 2.1 Planning Requirements for HRC Environments -- 2.2 Modeling Aspects of the Planning -- 2.3 Decision Making Approaches -- 2.4 Industrial Examples. 3 Future Trends and Transformations -- 3.1 Digital Twins and Task Planning -- 3.2 AI for Resource Suitability Calculation -- 3.3 Ergonomy and Safety Considerations in Task Planning -- 4 Conclusion -- References -- Implementing Effective Speed and Separation Monitoring with Legacy Industrial Robots-State of the Art, Issues, and the Way Forward -- 1 Introduction -- 2 Current State -- 2.1 Novelty of SSM Standards Specifications -- 2.2 Difficulties in Implementing SSM in Legacy Robot Control and Safety Architectures -- 2.3 Issues with Safe Sensing for SSM Implementations -- 3 Future Trends and Transformations -- 3.1 New Safety Sensing Architectures -- 3.2 Safe Vision and Perception Algorithms -- 3.3 SSM Implementations Using Available Robot Control Functions -- 3.4 Future Work and Collaboration with Robot Manufacturers -- 4 Conclusion -- References -- Ethical Aspects of Human-Robot Collaboration in Industrial Work Settings -- 1 Introduction -- 2 Ethics of Collaborative Robots in Industrial Settings: Current State of the Art -- 3 Identifying Gaps to Address in the Future of Human-Robot Collaboration -- 3.1 Imposing on Work Routines -- 3.2 The Need to Focus on Emotions -- 3.3 Performance Monitoring -- 3.4 Asymmetry in Power -- 3.5 Collaborative Robots and Sociotechnical Systems -- 4 Conclusion -- References -- Robots and the Workplace: The Contribution of Technology Assessment to Their Impact on Work and Employment -- 1 Introduction -- 2 Technology, Robotics and Employment -- 3 Robotics, Automation and the Task of Technology Assessment -- 4 Robotics and the Contextual Challenges of Technology Assessment -- 5 Conclusion -- References. |
| Altri titoli varianti | 21st Century Industrial Robot |
| Record Nr. | UNINA-9910506388803321 |
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Aldinhas Ferreira Maria Isabel
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| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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2nd IMA Conference on Mathematics of Robotics
| 2nd IMA Conference on Mathematics of Robotics |
| Autore | Holderbaum William |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2022 |
| Descrizione fisica | 1 online resource (179 pages) |
| Altri autori (Persone) | SeligJ. M |
| Collana | Springer Proceedings in Advanced Robotics Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN |
9783030913526
9783030913519 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910510552003321 |
|
Holderbaum William
|
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| Cham : , : Springer International Publishing AG, , 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
30th International Conference on Organization and Technology of Maintenance (OTO 2021) : Proceedings of 30th International Conference on Organization and Technology of Maintenance (OTO 2021)
| 30th International Conference on Organization and Technology of Maintenance (OTO 2021) : Proceedings of 30th International Conference on Organization and Technology of Maintenance (OTO 2021) |
| Autore | Glavas Hrvoje |
| Pubbl/distr/stampa | Cham : , : Springer International Publishing AG, , 2021 |
| Descrizione fisica | 1 online resource (496 pages) |
| Altri autori (Persone) |
Hadzima-NyarkoMarijana
KarakasićMirko AdemovićNaida AvdakovićSamir |
| Collana | Lecture Notes in Networks and Systems Ser. |
| Soggetto genere / forma | Electronic books. |
| ISBN |
9783030928513
9783030928506 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910512167903321 |
|
Glavas Hrvoje
|
||
| Cham : , : Springer International Publishing AG, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
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