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Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910136583103321 |
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910798705803321 |
|
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910818544503321 |
|
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910463029903321 |
|
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910526392503321 |
|
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Green Energy Technology
| Green Energy Technology |
| Autore | Chen Wei-Hsin |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 |
| Descrizione fisica | 1 electronic resource (324 p.) |
| Soggetto topico | Technology: general issues |
| Soggetto non controllato |
esterification
biodiesel noncatalytic reaction kinetic microwave irradiation bioenergy energy saving daylight heat flux reduction illumination CIE standard deep dynamic stall passive vortex generators wind turbine airfoil URANS simulations socio-technical transition strateg0ic niche management clean energy technologies argumentative discourse analysis innovation policy regional electricity market energy security energy efficiency energy sustainability ASEAN electricity liberalisation electricity unbundling TRACE MARS-KS PSBT void fraction crossflow circulating fluidized bed adsorption activated carbon phenol glass beads green supply chain value co-creation firm performance waste plastic oil (WPO) engine performance renewable gasoline pyrolysis Energy hybridization hydropower wind energy solar energy rural areas 100% Renewable grid energy harvesting electromagnetic generator energy floor tile power management system footstep energy harvesting piezoelectric energy harvesting paver hydrogen blending natural gas networks power-to-hydrogen hydrogen and compressed natural gas renewable energy hydrogen strategy water floatovoltaic photovoltaic energy water nexus dual use water conservation FPV floating photovoltaic wave energy converter hydraulic power take-off unit parameter estimation genetic algorithm non-linear programming by quadratic Lagrangian light pipe light transmission daylight factor small-scale success factor community renewable energy sustainable energy print circuit heat exchanger PCHE efficiency nusselt number heat transfer coefficient NTU value thermal performance |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557658703321 |
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Chen Wei-Hsin
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Innovation, Internationalization and Entrepreneurship
| Innovation, Internationalization and Entrepreneurship |
| Autore | Korsakienė Renata |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 |
| Descrizione fisica | 1 electronic resource (166 p.) |
| Soggetto topico |
Business strategy
Management of specific areas |
| Soggetto non controllato |
eco-innovation
internationalisation risk performance bibliometric analysis Mass Customization mass personalization digitalization risk management bibliometric Web of Science airsoft industry customer satisfaction country of origin entrepreneurship value co-creation value proposition process business process management quality management total quality management Lean Six Sigma ISO 9000 mixed methods research mixed research approaches mixed research models innovations innovation management civilian-military cooperation emergency management emergency preparedness rescue system state of emergency threats real options synergy acquisition dynamic capabilities business model the ICT industry capital structure capital structure theories capital structure decisions financial management external financing corporate value finance management management innovative work behavior business performance cognitive diversity teamwork climate |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557366403321 |
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Korsakienė Renata
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman
| Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman |
| Autore | Le Bon Joël (College teacher) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (176 p.) |
| Disciplina | 658.804 |
| Collana | Selling and sales force management collection |
| Soggetto topico |
Selling - Key accounts
Marketing - Key accounts Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
Key account management
key account managers large customers complex sales selling center buying center buyer-seller relationships sales management and leadership value co-creation collaborative CRM sales technology |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Key account management, organizational alignment, and the selling center -- 2. Building and delivering value to key accounts -- 3. Leveraging collaborative CRM and technology -- 4. Business customer marketing and key account development -- Conclusion -- Biographies -- References -- Index. |
| Record Nr. | UNINA-9910463747803321 |
|
Le Bon Joël (College teacher)
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman
| Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman |
| Autore | Le Bon Joël (College teacher) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (176 p.) |
| Disciplina | 658.804 |
| Collana | Selling and sales force management collection |
| Soggetto topico |
Selling - Key accounts
Marketing - Key accounts Customer services |
| Soggetto non controllato |
Key account management
key account managers large customers complex sales selling center buying center buyer-seller relationships sales management and leadership value co-creation collaborative CRM sales technology |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Key account management, organizational alignment, and the selling center -- 2. Building and delivering value to key accounts -- 3. Leveraging collaborative CRM and technology -- 4. Business customer marketing and key account development -- Conclusion -- Biographies -- References -- Index. |
| Record Nr. | UNINA-9910788135103321 |
|
Le Bon Joël (College teacher)
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman
| Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman |
| Autore | Le Bon Joël (College teacher) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (176 p.) |
| Disciplina | 658.804 |
| Collana | Selling and sales force management collection |
| Soggetto topico |
Selling - Key accounts
Marketing - Key accounts Customer services |
| Soggetto non controllato |
Key account management
key account managers large customers complex sales selling center buying center buyer-seller relationships sales management and leadership value co-creation collaborative CRM sales technology |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Key account management, organizational alignment, and the selling center -- 2. Building and delivering value to key accounts -- 3. Leveraging collaborative CRM and technology -- 4. Business customer marketing and key account development -- Conclusion -- Biographies -- References -- Index. |
| Record Nr. | UNINA-9910809209003321 |
|
Le Bon Joël (College teacher)
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
