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Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910136583103321 |
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910798705803321 |
|
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value / / Joy M. Field
| Designing service processes to unlock value / / Joy M. Field |
| Autore | Field Joy M. |
| Edizione | [Second edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 |
| Descrizione fisica | 1 online resource (151 pages) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto non controllato |
customer
innovation processes self-service services service inventory service process design service provider value co-creation |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910818544503321 |
|
Field Joy M.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910463029903321 |
|
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910526392503321 |
|
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Green Energy Technology
| Green Energy Technology |
| Autore | Chen Wei-Hsin |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 |
| Descrizione fisica | 1 online resource (324 p.) |
| Soggetto topico | Technology: general issues |
| Soggetto non controllato |
100% Renewable grid
activated carbon adsorption argumentative discourse analysis ASEAN biodiesel bioenergy CIE standard circulating fluidized bed clean energy technologies community renewable energy crossflow daylight daylight factor deep dynamic stall dual use efficiency electricity liberalisation electricity unbundling electromagnetic generator energy efficiency energy floor tile energy harvesting energy harvesting paver Energy hybridization energy saving energy security energy sustainability energy water nexus engine performance esterification firm performance floating photovoltaic floatovoltaic footstep energy harvesting FPV genetic algorithm glass beads green supply chain heat flux reduction heat transfer coefficient hydraulic power take-off unit hydrogen and compressed natural gas hydrogen blending hydrogen strategy hydropower illumination innovation policy kinetic light pipe light transmission MARS-KS microwave irradiation n/a natural gas networks non-linear programming by quadratic Lagrangian noncatalytic reaction NTU value nusselt number parameter estimation passive vortex generators PCHE phenol photovoltaic piezoelectric power management system power-to-hydrogen print circuit heat exchanger PSBT pyrolysis regional electricity market renewable energy renewable gasoline rural areas small-scale socio-technical transition solar energy strateg0ic niche management success factor sustainable energy thermal performance TRACE URANS simulations value co-creation void fraction waste plastic oil (WPO) water water conservation wave energy converter wind energy wind turbine airfoil |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557658703321 |
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Chen Wei-Hsin
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Innovation, Internationalization and Entrepreneurship
| Innovation, Internationalization and Entrepreneurship |
| Autore | Korsakienė Renata |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 |
| Descrizione fisica | 1 online resource (166 p.) |
| Soggetto topico |
Business strategy
Management of specific areas |
| Soggetto non controllato |
acquisition
airsoft industry bibliometric bibliometric analysis business model business performance business process management capital structure capital structure decisions capital structure theories civilian-military cooperation cognitive diversity corporate value country of origin customer satisfaction digitalization dynamic capabilities eco-innovation emergency management emergency preparedness entrepreneurship external financing finance management financial management innovation management innovations innovative work behavior internationalisation ISO 9000 Lean management Mass Customization mass personalization mixed methods research mixed research approaches mixed research models performance process quality management real options rescue system risk risk management Six Sigma state of emergency synergy teamwork climate the ICT industry threats total quality management value co-creation value proposition Web of Science |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557366403321 |
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Korsakienė Renata
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman
| Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman |
| Autore | Le Bon Joël (College teacher) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (176 p.) |
| Disciplina | 658.804 |
| Collana | Selling and sales force management collection |
| Soggetto topico |
Selling - Key accounts
Marketing - Key accounts Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
Key account management
key account managers large customers complex sales selling center buying center buyer-seller relationships sales management and leadership value co-creation collaborative CRM sales technology |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Key account management, organizational alignment, and the selling center -- 2. Building and delivering value to key accounts -- 3. Leveraging collaborative CRM and technology -- 4. Business customer marketing and key account development -- Conclusion -- Biographies -- References -- Index. |
| Record Nr. | UNINA-9910463747803321 |
|
Le Bon Joël (College teacher)
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman
| Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman |
| Autore | Le Bon Joël (College teacher) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (176 p.) |
| Disciplina | 658.804 |
| Collana | Selling and sales force management collection |
| Soggetto topico |
Selling - Key accounts
Marketing - Key accounts Customer services |
| Soggetto non controllato |
Key account management
key account managers large customers complex sales selling center buying center buyer-seller relationships sales management and leadership value co-creation collaborative CRM sales technology |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Key account management, organizational alignment, and the selling center -- 2. Building and delivering value to key accounts -- 3. Leveraging collaborative CRM and technology -- 4. Business customer marketing and key account development -- Conclusion -- Biographies -- References -- Index. |
| Record Nr. | UNINA-9910788135103321 |
|
Le Bon Joël (College teacher)
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman
| Key account management : strategies to leverage information, technology, and relationships to deliver value to large customers / / Joël Le Bon, Carl A. Herman |
| Autore | Le Bon Joël (College teacher) |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (176 p.) |
| Disciplina | 658.804 |
| Collana | Selling and sales force management collection |
| Soggetto topico |
Selling - Key accounts
Marketing - Key accounts Customer services |
| Soggetto non controllato |
Key account management
key account managers large customers complex sales selling center buying center buyer-seller relationships sales management and leadership value co-creation collaborative CRM sales technology |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Key account management, organizational alignment, and the selling center -- 2. Building and delivering value to key accounts -- 3. Leveraging collaborative CRM and technology -- 4. Business customer marketing and key account development -- Conclusion -- Biographies -- References -- Index. |
| Record Nr. | UNINA-9910809209003321 |
|
Le Bon Joël (College teacher)
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
