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Pharmacist Services
| Pharmacist Services |
| Autore | Olson Anthony |
| Pubbl/distr/stampa | MDPI - Multidisciplinary Digital Publishing Institute, 2019 |
| Descrizione fisica | 1 electronic resource (436 p.) |
| Soggetto non controllato |
medication experience
medication safety collaborative practice age disparities Comprehensive Medication Management pharmacist pharmaceutical care readmissions healthy people 2020 multiple chronic conditions comparative case study billing interprofessional care clinical pharmacy safety community pharmacy qualitative research 21st century history medication management innovation science clinical results healthcare access documentation cost avoidance code of ethics misuse intention experiential learning opioid use disorder pharmacist workforce adverse drug events cue orientation pharmacy intern continuity of patient care decision-making community-based pharmacist practitioners service process quality assurance vaccination medication-related problems medication therapy management chronic kidney disease services marketing pharmacist roles health workers disposal federally qualified health center pharmacy services student pharmacist pharmacy communication interrupted time series analysis interprofessional practice and education 20th century history pharmacist services transitions in care retail clinics pharmacy clinical services counseling brown bag chronic diseases observation medication therapy problems ambulatory care mobile health units human papilloma virus community-based pharmacy medication reconciliation pharmacy learners collaboration care plan primary care interprofessional training travel theory of planned behavior information sharing pharmacy practice health care policy medication adherence ethics pharmaceutical intervention medication synchronization counselling comprehensive medication review medication use burden dispensing pharmacy staff communication mental illness pharmacy benefit manager (PBM) focus group interviews South Asian pharmaceutical regulation wellness programs serviced marketing emergency unit immunization pharmacy quality measurement/benchmarking advanced practice pharmacist provider job satisfaction job-related preferences naltrexone medication discrepancies interprofessional CMS Star rating HPV vaccination regulatory clinical practice community pharmacists ethical models immunization programs health policy nurse practitioners history of pharmacy cystic fibrosis focus groups community pharmacy practice gender disparities pharmaceutical care practice comprehensive medication management value design thinking grants value-added services pharmacists adherence implementation opioid primary health care mental health first aid pharmacy practice faculty community pharmacy services comprehensive medication management services pharmacy education coordinated care management mental health care competitive advantage organizations Denmark naloxone compensation |
| ISBN | 3-03921-755-0 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910367748103321 |
Olson Anthony
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| MDPI - Multidisciplinary Digital Publishing Institute, 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
| Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
| Autore | Magnini Vincent P. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico |
Service industries - Customer services
Customer relations Surprise |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
customer delight
customer service customer surprise services marketing |
| ISBN | 1-63157-103-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910463957603321 |
|
Magnini Vincent P.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
| Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
| Autore | Magnini Vincent P. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico |
Service industries - Customer services
Customer relations Surprise |
| Soggetto non controllato |
customer delight
customer service customer surprise services marketing |
| ISBN | 1-63157-103-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910787949203321 |
|
Magnini Vincent P.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini
| Surprise! : The secret to customer loyalty in the service sector / / Vincent P. Magnini |
| Autore | Magnini Vincent P. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.812 |
| Collana | Marketing strategy collection |
| Soggetto topico |
Service industries - Customer services
Customer relations Surprise |
| Soggetto non controllato |
customer delight
customer service customer surprise services marketing |
| ISBN | 1-63157-103-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Part I. Your customers are usually not paying attention -- 1. Information overload -- 2. Script deviation -- Part II. Surprise! -- 3. Stories from the hotel sector -- 4. Surprises in many forms -- 5. Novel surprise ideas -- Part III. Generating surprise ideas: an employee's perspective -- 6. Employees' motivation to surprise -- 7. Employees' ability to surprise -- 8. Expertise awareness in organizational relationships -- 9. Expertise access in organizational relationships -- Part IV. Generating surprise ideas: a customer's perspective -- 10. Rapport building with your customers -- 11. Feedback from your customers -- 12. Scanning the business environment for surprise ideas -- Final thought: 3 + 4 = 9 or 10 -- About the author -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910820457503321 |
|
Magnini Vincent P.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||