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Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910453475403321 |
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910790855103321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910819553603321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
| Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| Autore | Motwani Jaideep |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
PtacekRob
FlemingRichard |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico |
Six sigma (Quality control standard)
Lean manufacturing Service industries - Quality control Cruise lines - Quality control |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
lean
lean sigma service waste elimination continuous improvement service excellence |
| ISBN |
1-283-89508-0
1-60649-408-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index. |
| Altri titoli varianti | Story of a cruise line transformation |
| Record Nr. | UNINA-9910462553103321 |
|
Motwani Jaideep
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming
| Lean sigma methods and tools for service organizations [[electronic resource] ] : the story of a cruise line transformation / / Jaideep Motwani, Rob Ptacek, and Richard Fleming |
| Autore | Motwani Jaideep |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (138 p.) |
| Disciplina | 658.562 |
| Altri autori (Persone) |
PtacekRob
FlemingRichard |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico |
Six sigma (Quality control standard)
Lean manufacturing Service industries - Quality control Cruise lines - Quality control |
| Soggetto non controllato |
lean
lean sigma service waste elimination continuous improvement service excellence |
| ISBN |
1-283-89508-0
1-60649-408-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. The lean sigma for service challenge -- 2. Identification and understanding of lean sigma implementation -- 3. Lean sigma methods and tools, basic concepts -- 4. Comparing manufacturing and service environments -- 5. Key enablers, policy deployment, accountability sessions, employee training and involvement, and lean sigma tool selection and application -- 6. Analysis of the current state -- 7. Application of lean sigma tools and results -- 8. Making cultural transitions -- 9. Achieving, sustaining, and celebrating success -- References -- Index. |
| Altri titoli varianti | Story of a cruise line transformation |
| Record Nr. | UNINA-9910785722803321 |
|
Motwani Jaideep
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||