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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
|
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Housing and social policy : contemporary themes and critical perspectives / / edited by Peter Somerville with Nigel Sprigings
| Housing and social policy : contemporary themes and critical perspectives / / edited by Peter Somerville with Nigel Sprigings |
| Autore | Somerville Peter |
| Pubbl/distr/stampa | Taylor & Francis, 2005 |
| Descrizione fisica | 1 online resource (273 p.) |
| Disciplina |
301.50941
363.5/0941 363.50941 |
| Altri autori (Persone) |
SomervillePeter
SprigingsNigel |
| Collana | Housing and society series |
| Soggetto topico | Housing policy - Great Britain |
| Soggetto non controllato |
association
council benefit private rent rented sector provision tenure market |
| ISBN |
1-134-45524-0
1-134-45525-9 1-280-21687-5 9786610216871 0-203-08697-X |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introduction / Nigel Sprigings and Peter Somerville -- What has the state ever done for us? / Bill Spink -- Housing policy and social justice / Nigel Sprigings -- Places, 'folk devils' and social policy / Charlie Cooper -- Housing, class, and social policy / Peter Somerville -- Ethnicity, 'race' and policy issues / Malcolm Harrison -- Housing, gender and social policy / Joan Smith -- Disability and inclusive housing design / Jo Milner -- Squatting since 1945 / Kesia Reeve -- Housing and urban regeneration policy / John Pierson and Claire Worley -- Housing and social policy futures / Peter Somerville and Nigel Sprigings. |
| Record Nr. | UNINA-9910765820603321 |
|
Somerville Peter
|
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| Taylor & Francis, 2005 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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