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Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910453475403321 |
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910790855103321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang
| Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang |
| Autore | Chang C. M (Ching Ming), <1935-> |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (148 p.) |
| Disciplina | 338.4 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Service industries |
| Soggetto non controllato |
strategic differentiation
operational excellence service excellence engineers and service professionals skills and knowledge innovation and technology |
| ISBN | 1-60649-545-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910819553603321 |
|
Chang C. M (Ching Ming), <1935->
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Manufacturing excellence : renewal and rebirth / / Kenneth N. McKay and Vincent C.S. Wiers
| Manufacturing excellence : renewal and rebirth / / Kenneth N. McKay and Vincent C.S. Wiers |
| Autore | McKay Kenneth N. <1953-, > |
| Pubbl/distr/stampa | New York, [New York] (222 East 46th Street, New York, NY 10017) : , : Momentum Press, , 2015 |
| Descrizione fisica | 1 online resource (xiv, 134 pages) : illustrations |
| Disciplina | 658.5 |
| Collana | Engineering management collection |
| Soggetto topico |
Production management
Organizational change Automobile supplies industry |
| Soggetto genere / forma | Libros electronicos. |
| Soggetto non controllato |
change management
collaborative design management training manufacturing management operational excellence organizational knowledge people development quality management supply chain management teamwork |
| ISBN | 1-60650-852-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introducing Ben -- Ben and Jake -- Strategy -- The instrument cluster -- Fear -- Mr. Big intervenes -- The contract -- Culture shock -- The grim reaper -- The new boss -- The good, the bad, and the ugly -- Shared fate -- What makes a line a good line? -- Setting examples -- See the light -- Teaching the basics -- The new incentive scheme -- Breaking the eggs to get an omelet -- Promotions and shutdowns -- Another contract -- Back at the factory -- Some last thoughts -- Teamwork -- Waste and reclamation -- Mentoring -- Cast, in alphabetical order -- Index. |
| Record Nr. | UNINA-9910460630103321 |
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McKay Kenneth N. <1953-, >
|
||
| New York, [New York] (222 East 46th Street, New York, NY 10017) : , : Momentum Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Manufacturing excellence : renewal and rebirth / / Kenneth N. McKay and Vincent C.S. Wiers
| Manufacturing excellence : renewal and rebirth / / Kenneth N. McKay and Vincent C.S. Wiers |
| Autore | McKay Kenneth N. <1953-, > |
| Pubbl/distr/stampa | New York, [New York] (222 East 46th Street, New York, NY 10017) : , : Momentum Press, , 2015 |
| Descrizione fisica | 1 online resource (xiv, 134 pages) : illustrations |
| Disciplina | 658.5 |
| Collana | Engineering management collection |
| Soggetto topico |
Production management
Organizational change Automobile supplies industry |
| Soggetto genere / forma | Libros electronicos. |
| Soggetto non controllato |
change management
collaborative design management training manufacturing management operational excellence organizational knowledge people development quality management supply chain management teamwork |
| ISBN | 1-60650-852-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introducing Ben -- Ben and Jake -- Strategy -- The instrument cluster -- Fear -- Mr. Big intervenes -- The contract -- Culture shock -- The grim reaper -- The new boss -- The good, the bad, and the ugly -- Shared fate -- What makes a line a good line? -- Setting examples -- See the light -- Teaching the basics -- The new incentive scheme -- Breaking the eggs to get an omelet -- Promotions and shutdowns -- Another contract -- Back at the factory -- Some last thoughts -- Teamwork -- Waste and reclamation -- Mentoring -- Cast, in alphabetical order -- Index. |
| Record Nr. | UNINA-9910797641503321 |
|
McKay Kenneth N. <1953-, >
|
||
| New York, [New York] (222 East 46th Street, New York, NY 10017) : , : Momentum Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Manufacturing excellence : renewal and rebirth / / Kenneth N. McKay and Vincent C.S. Wiers
| Manufacturing excellence : renewal and rebirth / / Kenneth N. McKay and Vincent C.S. Wiers |
| Autore | McKay Kenneth N. <1953-, > |
| Pubbl/distr/stampa | New York, [New York] (222 East 46th Street, New York, NY 10017) : , : Momentum Press, , 2015 |
| Descrizione fisica | 1 online resource (xiv, 134 pages) : illustrations |
| Disciplina | 658.5 |
| Collana | Engineering management collection |
| Soggetto topico |
Production management
Organizational change Automobile supplies industry |
| Soggetto genere / forma | Libros electronicos. |
| Soggetto non controllato |
change management
collaborative design management training manufacturing management operational excellence organizational knowledge people development quality management supply chain management teamwork |
| ISBN | 1-60650-852-0 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Introducing Ben -- Ben and Jake -- Strategy -- The instrument cluster -- Fear -- Mr. Big intervenes -- The contract -- Culture shock -- The grim reaper -- The new boss -- The good, the bad, and the ugly -- Shared fate -- What makes a line a good line? -- Setting examples -- See the light -- Teaching the basics -- The new incentive scheme -- Breaking the eggs to get an omelet -- Promotions and shutdowns -- Another contract -- Back at the factory -- Some last thoughts -- Teamwork -- Waste and reclamation -- Mentoring -- Cast, in alphabetical order -- Index. |
| Record Nr. | UNINA-9910818590203321 |
|
McKay Kenneth N. <1953-, >
|
||
| New York, [New York] (222 East 46th Street, New York, NY 10017) : , : Momentum Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||