Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
|
||
| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital Twins in Industry
| Digital Twins in Industry |
| Autore | Nee A.Y.C |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 |
| Descrizione fisica | 1 online resource (226 p.) |
| Soggetto topico | Technology: general issues |
| Soggetto non controllato |
360 modules
API augmented reality Balas® building computer-aided design construction crane digital pedagogy digital thread digital twin Digital Twin digital twins digital twins (DTs) digital-twin directed graph e-learning engine block ergonomics framework geometry assurance gerotor pump hydraulic-systems industrial process industry 4.0 Industry 4.0 integration internet of things Internet of Things (IoT) interoperability machine design maintenance manufacturing n/a online App open source operation piping and instrumentation diagram product design production process risk management role play safety shipyard simulation smart manufacturing smart operator standardization steady state simulation sustainability requirements sustainable development tolerancing virtual reality YouTube |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557393303321 |
|
Nee A.Y.C
|
||
| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Intelligent Systems Supporting the Use of Energy Systems and Other Complex Technical Objects, Modeling, Testing and Analysis of Their Reliability in the Operation Process
| Intelligent Systems Supporting the Use of Energy Systems and Other Complex Technical Objects, Modeling, Testing and Analysis of Their Reliability in the Operation Process |
| Autore | Duer Stanisław |
| Pubbl/distr/stampa | Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 |
| Descrizione fisica | 1 online resource (128 p.) |
| Soggetto topico |
History of engineering & technology
Technology: general issues |
| Soggetto non controllato |
climatic chamber
construction facilities critical infrastructure detection circuit diagnosis reliability diagnostic information diagnostic process electromagnetic interference electronic security system expert system fire alarm system information and communication technologies (ICT) information quality (IQ) intelligent systems intrusion detection system knowledge base modeling neural networks operation rail safety systems railway safety systems reliability reliability requirements servicing process temperature temperature characteristics tripping thresholds uncertainty video surveillance wind farm device |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910674050103321 |
|
Duer Stanisław
|
||
| Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Intelligent Transportation Systems for Electric Vehicles
| Intelligent Transportation Systems for Electric Vehicles |
| Autore | Ferreira Joao |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 |
| Descrizione fisica | 1 online resource (340 p.) |
| Soggetto topico | History of engineering and technology |
| Soggetto non controllato |
automatic train operation
battery charging rate bidirectional binary integer programming blockchain charging behaviors charging navigation charging station charging stations composite angle cosine daily activity chains DC transformer Dispatching Service Dispersed Generation Distribution Grid distribution locational marginal pricing distribution networks driving cycle prediction dual-population evolution mechanism electric bus electric charging behaviour electric mobility electric vehicle electric vehicles Electrical Vehicle emissions energy management strategies (EMSs) energy mix energy prices energy storage systems EV charging process EVs extreme fast charging hardware-in-the-loop simulation histogram of gradient Hybrid Electric Vehicles (HEVs) intelligent transportation systems internet of things IoT ITS mobile app mobile App multi-objective optimization neural network object recognition operation operational design Optimal Power Flow optimization particle filter peak shaving power electronics Power Flow power quality Power System prediction probability rapid charging reconfiguration renewable energy sources sensor fusion shared swap charging system shark smell optimization algorithm silicon carbide Simulation Models smart city smart grid smart grids support vector machine travel simulator urban complex urban transportation V2G vehicle electrification |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557464403321 |
|
Ferreira Joao
|
||
| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Life Cycle Prediction and Maintenance of Buildings
| Life Cycle Prediction and Maintenance of Buildings |
| Autore | de Brito Jorge |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 |
| Descrizione fisica | 1 online resource (256 p.) |
| Soggetto topico | History of engineering and technology |
| Soggetto non controllato |
Asset Management
building building components building elements building renovation buildings changing operational environment climate adaptation climate change climate targets conservation construction material Decision Support System degradation degree of wear Digitization durability energy efficiency energy price energy supply system existing structures Facility Condition Index Facility Management Gaussian mixture models healthcare infrastructures indoor climate quality inspection Insurance insurance premium internal rate of return Key Performance Indicators KPIs life cycle Life Cycle Assessment uncertainties life cycle costs life cycle economy linoleum and vinyl floorings long-term weathered maintainability maintenance management mathematical models municipal building procurement n/a natural stone natural stone claddings operation Operations Maintenance & pathology payback period performance characteristics preventive maintenance reinforced concrete Repairs retrofit risk assessment secondary databases seismic hazard service life service life prediction service life prediction models single-family house single-sided NMR statistical survey steel corrosion strength degradation Swedish climate zones technical condition thermal insulation system time-dependent reliability water repellents |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557595003321 |
|
de Brito Jorge
|
||
| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microgrids
| Microgrids |
| Autore | Guerrero Josep M |
| Pubbl/distr/stampa | MDPI - Multidisciplinary Digital Publishing Institute, 2020 |
| Descrizione fisica | 1 online resource (108 p.) |
| Soggetto topico | History of engineering and technology |
| Soggetto non controllato |
active filter
battery storage buck-boost converter chaos synchronization detection combined power generation system communication delay congestion problems coordinated control coordinated control strategy coordinative optimization of energy cost and life current harmonic reduction curtailment datacenter DC architectures DC distribution DC microgrid decision tree demand-side management deterministic optimization devices scheduling direct search method (DSM) distributed energy resource distributed energy resources distributed energy resources (DERs) distributed generation distributed generation (DG) distributed optimization doubly fed induction machine droop control electric energy market electric vehicle electric vehicle (EV) embedded system energy efficiency energy management system energy storage ESS effective rate extension theory flexibility flexible and configurable architecture flexible generation flywheel energy storage (FES) frequency control generic object oriented substation event (GOOSE) communication genetic algorithm grid independence grounding HESS hierarchical control scheme IEC 61850 IEC 61850 Standard inrush current integrated electrical and thermal grids isolated grid load frequency control (LFC) load power sharing maximum electrical efficiency medium-voltage networks mesh configuration micro-grid microgrid microgrid (MG) microgrid stability controller (MSC) microgrid test facility microgrids multi-agent multiresolution multivariable generalized predictive control (MGPC) network planning nonlinear programming operation optimal capacity optimal dispatch optimal power flow optimization particle swarm optimization peak-cut peak-shift photovoltaic feasibility plug and play power distribution power quality power quality disturbances predictive control radial configuration regular EV reliability reliability evaluation renewable renewable energy source renewable sources residential power systems residential users ruleless EV S-transform small-scale standalone microgrid smart grid smart grids smart inverter smoothing wind power solid oxide fuel cell stochastic optimization storage systems technical and economic optimization telecommunication power management total sliding-mode control vehicle information system vehicle-to-grid vehicle-to-grid (V2G) |
| ISBN | 3-03921-869-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910372785803321 |
|
Guerrero Josep M
|
||
| MDPI - Multidisciplinary Digital Publishing Institute, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Microgrids: Planning, Protection and Control
| Microgrids: Planning, Protection and Control |
| Autore | Gabbar Hossam A |
| Pubbl/distr/stampa | Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 |
| Descrizione fisica | 1 online resource (248 p.) |
| Soggetto topico |
History of engineering & technology
Technology: general issues |
| Soggetto non controllato |
augmenting path
battery energy storage system battery swap station charging station control tuning controller validation critical clearing times data reduction DC microgrid demand management demand response demand uncertainty Demand-Side Management DER DER-CAM diesel generators distributed generation economic dispatch problem electric vehicle electricity markets frequency stability full time-series optimization grid-feeding photovoltaics grid-forming battery storage systems hybrid power plant Isolated/Islanded Microgrids load flow mathematical optimization measurement uncertainties micro-grid Microgrid microgrids MILP model-based design nonlinear programming formulation off-grid electricity systems operation optimal reallocation of batteries optimization planning power conditioner system power flow control power fluctuations power quality power system renewable energy renewable energy sources run-time scalable microgrid simulation small-signal analysis smart grid stand-alone hybrid microgrids state-space model system stability degree the micro-hybrid method transient stability assessment Vehicle-to-Grid voltage stability XENDEE |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Microgrids |
| Record Nr. | UNINA-9910566479303321 |
|
Gabbar Hossam A
|
||
| Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Recent Advances in Water and Wastewater Treatment with Emphasis in Membrane Treatment Operations
| Recent Advances in Water and Wastewater Treatment with Emphasis in Membrane Treatment Operations |
| Autore | Zouboulis Anastasios |
| Pubbl/distr/stampa | MDPI - Multidisciplinary Digital Publishing Institute, 2019 |
| Descrizione fisica | 1 online resource (230 p.) |
| Soggetto topico | History of engineering and technology |
| Soggetto non controllato |
adsorption
adsorption kinetics antimony antimony treatment arsenic arsenic adsorption backwash duration bioethanol recovery biofilm membrane bioreactor cake resistance ceramic membranes chromate co-treatment coagulation crossflow membrane filtration desalination dewatering drinking water Fe-based coagulants fouling granular ferric hydroxide HA-BSA mixtures hexavalent chromium hollow fiber membranes hollow fibre interaction energy mass transfer Membrane Bioreactor membrane filtration membrane fouling membrane resistance membranes microfiltration modeling multiphase multivariate statistics municipal wastewater sludge natural organic matter natural organic matter (NOM) operation optical sensors ozonation particle size distribution peroxone polluted waters polydimethylsiloxane process control produced water treatment Sb(III) Sb(V) second cheese whey separation small sized powdered ferric hydroxide sodium alginate solution conditions temperature TMP trickling biofilter ultrafiltration vacuum membrane distillation wastewater treatment water crisis water matrix water treatment winery effluents xDLVO theory |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910669804603321 |
|
Zouboulis Anastasios
|
||
| MDPI - Multidisciplinary Digital Publishing Institute, 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Technological change in modern surgery : historical perspectives on innovation / / edited by Thomas Schlich and Christopher Crenner [[electronic resource]]
| Technological change in modern surgery : historical perspectives on innovation / / edited by Thomas Schlich and Christopher Crenner [[electronic resource]] |
| Pubbl/distr/stampa | University of Rochester Press |
| Descrizione fisica | 1 online resource (236 pages) : digital, PDF file(s) |
| Disciplina | 617 |
| Collana | Rochester studies in medical history |
| Soggetto topico |
Surgery, Operative - History
Medical innovations - History |
| Soggetto non controllato |
Disease
General Surgery History of science History of surgery Injury Innovative technology Medical history Medical technology Medicine Modern history Surgeon Surgery Treatment history of technology innovation operation surgical procedure |
| ISBN | 1-78744-005-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Technological change in surgery: an introductory essay / Thomas Schlich and Christopher Crenner -- Inimitable innovation : Johann Friedrich Dieffenbach and the renewal of surgery, 1822-1847 / Lisa Haushofer -- Defining difference : competing forms of ovarian surgery in the nineteenth century / Sally Frampton -- Making bad boys good? : brain surgery and the juvenile court in progressive era America / Delia Gavrus -- Prosthetic imaginaries : spinal surgery and innovation from the patient's perspective / Beth Linker -- Disruptive potential : the 'landmark' rematch trial, left ventricular assist device (LVAD) technology, and the surgical treatment of heart failure in the United States / Shelley McKellar -- Placebos and the progress of surgery / Christopher Crenner -- Surgical practice and the reconstruction of the therapeutic niche : the case of myocardial revascularization / David S. Jones. |
| Altri titoli varianti | Technological Change in Modern Surgery |
| Record Nr. | UNINA-9910765826203321 |
| University of Rochester Press | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||