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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Digital Twins in Industry
| Digital Twins in Industry |
| Autore | Nee A.Y.C |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 |
| Descrizione fisica | 1 electronic resource (226 p.) |
| Soggetto topico | Technology: general issues |
| Soggetto non controllato |
digital twin
manufacturing tolerancing geometry assurance digital thread virtual reality augmented reality 360 modules YouTube online App construction building digital pedagogy role play e-learning risk management internet of things interoperability standardization engine block industrial process steady state simulation directed graph piping and instrumentation diagram Balas® ergonomics production process Digital Twin digital twins crane machine design integration maintenance operation API open source framework shipyard industry 4.0 digital-twin gerotor pump hydraulic-systems simulation computer-aided design safety smart operator smart manufacturing Industry 4.0 digital twins (DTs) Internet of Things (IoT) sustainability requirements sustainable development product design |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557393303321 |
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Nee A.Y.C
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Intelligent Systems Supporting the Use of Energy Systems and Other Complex Technical Objects, Modeling, Testing and Analysis of Their Reliability in the Operation Process
| Intelligent Systems Supporting the Use of Energy Systems and Other Complex Technical Objects, Modeling, Testing and Analysis of Their Reliability in the Operation Process |
| Autore | Duer Stanisław |
| Pubbl/distr/stampa | Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 |
| Descrizione fisica | 1 electronic resource (128 p.) |
| Soggetto topico |
Technology: general issues
History of engineering & technology |
| Soggetto non controllato |
information quality (IQ)
modeling uncertainty information and communication technologies (ICT) intrusion detection system detection circuit temperature tripping thresholds climatic chamber temperature characteristics diagnosis reliability fire alarm system critical infrastructure reliability requirements construction facilities electronic security system electromagnetic interference operation video surveillance railway safety systems rail safety systems reliability servicing process intelligent systems wind farm device diagnostic process expert system knowledge base neural networks diagnostic information |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910674050103321 |
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Duer Stanisław
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| Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Intelligent Transportation Systems for Electric Vehicles
| Intelligent Transportation Systems for Electric Vehicles |
| Autore | Ferreira Joao |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 |
| Descrizione fisica | 1 electronic resource (340 p.) |
| Soggetto topico | History of engineering & technology |
| Soggetto non controllato |
vehicle electrification
smart grids renewable energy sources energy storage systems power quality bidirectional power electronics charging behaviors distribution locational marginal pricing distribution networks electric mobility electric vehicle operation reconfiguration smart city smart grid rapid charging charging navigation internet of things electric charging behaviour energy prices EVs travel simulator charging station prediction probability mobile App EV charging process blockchain IoT mobile app particle filter histogram of gradient sensor fusion neural network support vector machine object recognition electric bus emissions urban transportation energy mix automatic train operation multi-objective optimization shark smell optimization algorithm composite angle cosine dual-population evolution mechanism hardware-in-the-loop simulation daily activity chains electric vehicles optimization charging stations intelligent transportation systems ITS Dispatching Service Dispersed Generation Distribution Grid Electrical Vehicle Optimal Power Flow Power Flow Power System Simulation Models shared swap charging system operational design battery charging rate binary integer programming silicon carbide extreme fast charging DC transformer V2G urban complex peak shaving Hybrid Electric Vehicles (HEVs) energy management strategies (EMSs) driving cycle prediction |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557464403321 |
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Ferreira Joao
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Life Cycle Prediction and Maintenance of Buildings
| Life Cycle Prediction and Maintenance of Buildings |
| Autore | de Brito Jorge |
| Pubbl/distr/stampa | Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 |
| Descrizione fisica | 1 electronic resource (256 p.) |
| Soggetto topico | History of engineering & technology |
| Soggetto non controllato |
energy efficiency
indoor climate quality life cycle economy changing operational environment municipal building procurement climate targets Insurance mathematical models service life prediction models natural stone claddings insurance premium risk assessment linoleum and vinyl floorings inspection pathology statistical survey healthcare infrastructures technical condition performance characteristics degree of wear service life preventive maintenance Digitization Key Performance Indicators KPIs Asset Management Facility Management Operations Maintenance & Repairs Decision Support System Facility Condition Index building construction material life cycle costs thermal insulation system conservation natural stone long-term weathered water repellents durability single-sided NMR Life Cycle Assessment uncertainties seismic hazard building renovation retrofit buildings building components building elements climate change degradation maintainability service life prediction existing structures reinforced concrete time-dependent reliability life cycle Gaussian mixture models strength degradation steel corrosion secondary databases single-family house energy supply system payback period internal rate of return energy price Swedish climate zones climate adaptation maintenance operation management |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557595003321 |
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de Brito Jorge
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| Basel, Switzerland, : MDPI - Multidisciplinary Digital Publishing Institute, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Microgrids
| Microgrids |
| Autore | Guerrero Josep M |
| Pubbl/distr/stampa | MDPI - Multidisciplinary Digital Publishing Institute, 2020 |
| Descrizione fisica | 1 electronic resource (108 p.) |
| Soggetto non controllato |
energy management system
buck-boost converter generic object oriented substation event (GOOSE) communication stochastic optimization optimal dispatch decision tree coordinated control optimization congestion problems distributed optimization IEC 61850 Standard distributed energy resources (DERs) technical and economic optimization reliability evaluation power quality disturbances renewable DC microgrid HESS ruleless EV extension theory network planning integrated electrical and thermal grids reliability photovoltaic feasibility flexibility microgrid test facility microgrid multiresolution small-scale standalone microgrid IEC 61850 direct search method (DSM) maximum electrical efficiency load frequency control (LFC) droop control flexible generation grid independence frequency control particle swarm optimization battery storage microgrid stability controller (MSC) doubly fed induction machine coordinative optimization of energy power distribution hierarchical control scheme grounding operation electric energy market nonlinear programming cost and life total sliding-mode control distributed energy resource vehicle information system peak-cut smoothing wind power genetic algorithm medium-voltage networks vehicle-to-grid devices scheduling microgrids energy storage electric vehicle energy efficiency active filter embedded system multivariable generalized predictive control (MGPC) load power sharing flywheel energy storage (FES) renewable sources telecommunication power management micro-grid smart inverter distributed generation storage systems electric vehicle (EV) microgrid (MG) mesh configuration residential users renewable energy source radial configuration S-transform optimal power flow solid oxide fuel cell vehicle-to-grid (V2G) communication delay current harmonic reduction smart grids inrush current flexible and configurable architecture optimal capacity ESS effective rate smart grid multi-agent distributed energy resources regular EV peak-shift datacenter deterministic optimization plug and play chaos synchronization detection residential power systems power quality combined power generation system DC distribution isolated grid coordinated control strategy DC architectures predictive control demand-side management distributed generation (DG) curtailment |
| ISBN | 3-03921-869-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910372785803321 |
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Guerrero Josep M
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| MDPI - Multidisciplinary Digital Publishing Institute, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Microgrids: Planning, Protection and Control
| Microgrids: Planning, Protection and Control |
| Autore | Gabbar Hossam A |
| Pubbl/distr/stampa | Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 |
| Descrizione fisica | 1 electronic resource (248 p.) |
| Soggetto topico |
Technology: general issues
History of engineering & technology |
| Soggetto non controllato |
hybrid power plant
off-grid electricity systems model-based design state-space model voltage stability frequency stability small-signal analysis control tuning controller validation critical clearing times diesel generators grid-feeding photovoltaics grid-forming battery storage systems stand-alone hybrid microgrids system stability degree the micro-hybrid method transient stability assessment power flow control power fluctuations renewable energy sources demand uncertainty augmenting path renewable energy microgrids simulation optimization battery energy storage system economic dispatch problem nonlinear programming formulation optimal reallocation of batteries mathematical optimization battery swap station charging station demand management demand response electric vehicle electricity markets power quality Vehicle-to-Grid smart grid power system distributed generation micro-grid load flow measurement uncertainties Isolated/Islanded Microgrids planning operation Demand-Side Management Microgrid DER MILP run-time full time-series optimization data reduction DER-CAM XENDEE DC microgrid power conditioner system scalable microgrid |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Altri titoli varianti | Microgrids |
| Record Nr. | UNINA-9910566479303321 |
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Gabbar Hossam A
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| Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Recent Advances in Water and Wastewater Treatment with Emphasis in Membrane Treatment Operations
| Recent Advances in Water and Wastewater Treatment with Emphasis in Membrane Treatment Operations |
| Autore | Zouboulis Anastasios |
| Pubbl/distr/stampa | MDPI - Multidisciplinary Digital Publishing Institute, 2019 |
| Descrizione fisica | 1 electronic resource (230 p.) |
| Soggetto non controllato |
hollow fiber membranes
modeling small sized powdered ferric hydroxide ceramic membranes multiphase antimony treatment winery effluents fouling municipal wastewater sludge particle size distribution ultrafiltration coagulation HA–BSA mixtures Sb(III) water treatment chromate separation backwash duration water crisis adsorption dewatering hexavalent chromium arsenic adsorption polydimethylsiloxane vacuum membrane distillation co-treatment desalination arsenic mass transfer produced water treatment membranes process control membrane resistance granular ferric hydroxide ozonation Membrane Bioreactor hollow fibre crossflow membrane filtration microfiltration membrane filtration xDLVO theory Fe-based coagulants wastewater treatment cake resistance Sb(V) peroxone temperature drinking water trickling biofilter natural organic matter (NOM) antimony second cheese whey sodium alginate optical sensors bioethanol recovery membrane fouling interaction energy TMP adsorption kinetics water matrix multivariate statistics polluted waters natural organic matter operation solution conditions biofilm membrane bioreactor |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910669804603321 |
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Zouboulis Anastasios
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| MDPI - Multidisciplinary Digital Publishing Institute, 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Technological change in modern surgery : historical perspectives on innovation / / edited by Thomas Schlich and Christopher Crenner [[electronic resource]]
| Technological change in modern surgery : historical perspectives on innovation / / edited by Thomas Schlich and Christopher Crenner [[electronic resource]] |
| Pubbl/distr/stampa | University of Rochester Press |
| Descrizione fisica | 1 online resource (236 pages) : digital, PDF file(s) |
| Disciplina | 617 |
| Collana | Rochester studies in medical history |
| Soggetto topico |
Surgery, Operative - History
Medical innovations - History |
| Soggetto non controllato |
Disease
General Surgery History of science History of surgery Injury Innovative technology Medical history Medical technology Medicine Modern history Surgeon Surgery Treatment history of technology innovation operation surgical procedure |
| ISBN | 1-78744-005-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Technological change in surgery: an introductory essay / Thomas Schlich and Christopher Crenner -- Inimitable innovation : Johann Friedrich Dieffenbach and the renewal of surgery, 1822-1847 / Lisa Haushofer -- Defining difference : competing forms of ovarian surgery in the nineteenth century / Sally Frampton -- Making bad boys good? : brain surgery and the juvenile court in progressive era America / Delia Gavrus -- Prosthetic imaginaries : spinal surgery and innovation from the patient's perspective / Beth Linker -- Disruptive potential : the 'landmark' rematch trial, left ventricular assist device (LVAD) technology, and the surgical treatment of heart failure in the United States / Shelley McKellar -- Placebos and the progress of surgery / Christopher Crenner -- Surgical practice and the reconstruction of the therapeutic niche : the case of myocardial revascularization / David S. Jones. |
| Altri titoli varianti | Technological Change in Modern Surgery |
| Record Nr. | UNINA-9910765826203321 |
| University of Rochester Press | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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