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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
|
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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International economics : understanding the forces of globalization for managers / / Paul Torelli
| International economics : understanding the forces of globalization for managers / / Paul Torelli |
| Autore | Torelli Paul |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2013 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 337 |
| Collana | Economics and finance collection |
| Soggetto topico |
International economic relations
Globalization |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
economics
human capital financial crisis macroeconomics comparative advantage absolute advantage emerging economy international trade business strategy economic growth economic history international economics political economy economic development industrialization labor market convergence New World mercantilism Industrial Revolution productivity technology capital control intellectual property research and development productivity slowdown Adam Smith factor proportions model gravity model infant industry import substitution Asian Tiger trade policy tariff public choice rent seeking trade agreement free trade liberalization information and communications technology vertical integration supply chain poverty trap big push coordination failure industrial policy diversification value added managerial capital skill biased technological change population growth wage inequality middle income trap tradable sector offshoring outsourcing foreign direct investment skill upgrading immigration wage structure regulation competitiveness corruption democracy autocracy socialism communism controlled capitalism gold standard natural resource curse business cycle collective bargaining social insurance safety net labor union Washington Consensus multinational enterprise exchange rate sweatshop spillover human rights labor standard property rights Dutch disease extractive industry negative externality pollution haven greenhouse gas global warming climate change |
| ISBN | 1-60649-353-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. A brief history of modern economic globalization -- 2. Economic growth, convergence, and trade -- 3. Theories of international trade -- 4. Industrialization, globalization, and labor markets -- 5. Politics, globalization, and the state -- 6. Poverty, progress, and critics of globalization -- Epilogue -- Index. |
| Record Nr. | UNINA-9910453055703321 |
|
Torelli Paul
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
International economics : understanding the forces of globalization for managers / / Paul Torelli
| International economics : understanding the forces of globalization for managers / / Paul Torelli |
| Autore | Torelli Paul |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2013 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 337 |
| Collana | Economics and finance collection |
| Soggetto topico |
International economic relations
Globalization |
| Soggetto non controllato |
economics
human capital financial crisis macroeconomics comparative advantage absolute advantage emerging economy international trade business strategy economic growth economic history international economics political economy economic development industrialization labor market convergence New World mercantilism Industrial Revolution productivity technology capital control intellectual property research and development productivity slowdown Adam Smith factor proportions model gravity model infant industry import substitution Asian Tiger trade policy tariff public choice rent seeking trade agreement free trade liberalization information and communications technology vertical integration supply chain poverty trap big push coordination failure industrial policy diversification value added managerial capital skill biased technological change population growth wage inequality middle income trap tradable sector offshoring outsourcing foreign direct investment skill upgrading immigration wage structure regulation competitiveness corruption democracy autocracy socialism communism controlled capitalism gold standard natural resource curse business cycle collective bargaining social insurance safety net labor union Washington Consensus multinational enterprise exchange rate sweatshop spillover human rights labor standard property rights Dutch disease extractive industry negative externality pollution haven greenhouse gas global warming climate change |
| ISBN | 1-60649-353-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. A brief history of modern economic globalization -- 2. Economic growth, convergence, and trade -- 3. Theories of international trade -- 4. Industrialization, globalization, and labor markets -- 5. Politics, globalization, and the state -- 6. Poverty, progress, and critics of globalization -- Epilogue -- Index. |
| Record Nr. | UNINA-9910790416103321 |
|
Torelli Paul
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
International economics : understanding the forces of globalization for managers / / Paul Torelli
| International economics : understanding the forces of globalization for managers / / Paul Torelli |
| Autore | Torelli Paul |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2013 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 337 |
| Collana | Economics and finance collection |
| Soggetto topico |
International economic relations
Globalization |
| Soggetto non controllato |
economics
human capital financial crisis macroeconomics comparative advantage absolute advantage emerging economy international trade business strategy economic growth economic history international economics political economy economic development industrialization labor market convergence New World mercantilism Industrial Revolution productivity technology capital control intellectual property research and development productivity slowdown Adam Smith factor proportions model gravity model infant industry import substitution Asian Tiger trade policy tariff public choice rent seeking trade agreement free trade liberalization information and communications technology vertical integration supply chain poverty trap big push coordination failure industrial policy diversification value added managerial capital skill biased technological change population growth wage inequality middle income trap tradable sector offshoring outsourcing foreign direct investment skill upgrading immigration wage structure regulation competitiveness corruption democracy autocracy socialism communism controlled capitalism gold standard natural resource curse business cycle collective bargaining social insurance safety net labor union Washington Consensus multinational enterprise exchange rate sweatshop spillover human rights labor standard property rights Dutch disease extractive industry negative externality pollution haven greenhouse gas global warming climate change |
| ISBN | 1-60649-353-1 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. A brief history of modern economic globalization -- 2. Economic growth, convergence, and trade -- 3. Theories of international trade -- 4. Industrialization, globalization, and labor markets -- 5. Politics, globalization, and the state -- 6. Poverty, progress, and critics of globalization -- Epilogue -- Index. |
| Record Nr. | UNINA-9910822949603321 |
|
Torelli Paul
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2013 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
A profile of the software industry : emergence, ascendance, risks, and rewards / / Sandra A. Slaughter
| A profile of the software industry : emergence, ascendance, risks, and rewards / / Sandra A. Slaughter |
| Autore | Slaughter Sandra A. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (296 p.) |
| Disciplina | 005 |
| Collana | Industry profiles collection |
| Soggetto topico | Computer software industry |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
software standards
software security software product software platforms software piracy software patent software industry software ecosystems software development software copyright software business model software as a service software outsourcing open-source software offshoring network effects intellectual property information technology management computers |
| ISBN | 1-60649-655-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Software basics -- History of the software industry -- Structure and competitive dynamics of the software industry -- Globalization of the software industry -- Occupations and workforce issues and trends in the software industry -- Regulation in the software industry -- Challenges, opportunities, and trends in the software industry -- Suggestions for further reading -- Glossary of key terms -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910464977603321 |
|
Slaughter Sandra A.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
A profile of the software industry : emergence, ascendance, risks, and rewards / / Sandra A. Slaughter
| A profile of the software industry : emergence, ascendance, risks, and rewards / / Sandra A. Slaughter |
| Autore | Slaughter Sandra A. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (296 p.) |
| Disciplina | 005 |
| Collana | Industry profiles collection |
| Soggetto topico | Computer software industry |
| Soggetto non controllato |
software standards
software security software product software platforms software piracy software patent software industry software ecosystems software development software copyright software business model software as a service software outsourcing open-source software offshoring network effects intellectual property information technology management computers |
| ISBN | 1-60649-655-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Software basics -- History of the software industry -- Structure and competitive dynamics of the software industry -- Globalization of the software industry -- Occupations and workforce issues and trends in the software industry -- Regulation in the software industry -- Challenges, opportunities, and trends in the software industry -- Suggestions for further reading -- Glossary of key terms -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910786768803321 |
|
Slaughter Sandra A.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
A profile of the software industry : emergence, ascendance, risks, and rewards / / Sandra A. Slaughter
| A profile of the software industry : emergence, ascendance, risks, and rewards / / Sandra A. Slaughter |
| Autore | Slaughter Sandra A. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 |
| Descrizione fisica | 1 online resource (296 p.) |
| Disciplina | 005 |
| Collana | Industry profiles collection |
| Soggetto topico | Computer software industry |
| Soggetto non controllato |
software standards
software security software product software platforms software piracy software patent software industry software ecosystems software development software copyright software business model software as a service software outsourcing open-source software offshoring network effects intellectual property information technology management computers |
| ISBN | 1-60649-655-7 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Software basics -- History of the software industry -- Structure and competitive dynamics of the software industry -- Globalization of the software industry -- Occupations and workforce issues and trends in the software industry -- Regulation in the software industry -- Challenges, opportunities, and trends in the software industry -- Suggestions for further reading -- Glossary of key terms -- Notes -- References -- Index. |
| Record Nr. | UNINA-9910818045003321 |
|
Slaughter Sandra A.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Strategic management : an executive perspective / / Cornelis A. de Kluyver and John A. Pearce II
| Strategic management : an executive perspective / / Cornelis A. de Kluyver and John A. Pearce II |
| Autore | De Kluyver Cornelis A. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina | 658.4012 |
| Collana | Strategic management collection |
| Soggetto topico | Strategic planning |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
Strategy formulation
corporate strategy business unit strategy competitive advantage business model innovation value creation value proposition markets segmentation positioning value disciplines market participation supply chain infrastructure global management model global industry global branding outsourcing offshoring board of directors |
| ISBN | 1-63157-074-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. What is strategy? -- 2. Strategy and performance -- 3. Analyzing the external strategic environment -- 4. Analyzing an industry -- 5. Analyzing a company's strategic resource base -- 6. Formulating business unit strategy -- 7. Business unit strategy: contexts and special dimensions -- 8. Global strategy, fundamentals -- 9. Global strategy, adapting the business model -- 10. The board's role in strategic management -- Notes -- Index. |
| Record Nr. | UNINA-9910460523403321 |
|
De Kluyver Cornelis A.
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| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Strategic management : an executive perspective / / Cornelis A. de Kluyver and John A. Pearce II
| Strategic management : an executive perspective / / Cornelis A. de Kluyver and John A. Pearce II |
| Autore | De Kluyver Cornelis A. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina | 658.4012 |
| Collana | Strategic management collection |
| Soggetto topico | Strategic planning |
| Soggetto non controllato |
Strategy formulation
corporate strategy business unit strategy competitive advantage business model innovation value creation value proposition markets segmentation positioning value disciplines market participation supply chain infrastructure global management model global industry global branding outsourcing offshoring board of directors |
| ISBN | 1-63157-074-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. What is strategy? -- 2. Strategy and performance -- 3. Analyzing the external strategic environment -- 4. Analyzing an industry -- 5. Analyzing a company's strategic resource base -- 6. Formulating business unit strategy -- 7. Business unit strategy: contexts and special dimensions -- 8. Global strategy, fundamentals -- 9. Global strategy, adapting the business model -- 10. The board's role in strategic management -- Notes -- Index. |
| Record Nr. | UNINA-9910787367603321 |
|
De Kluyver Cornelis A.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Strategic management : an executive perspective / / Cornelis A. de Kluyver and John A. Pearce II
| Strategic management : an executive perspective / / Cornelis A. de Kluyver and John A. Pearce II |
| Autore | De Kluyver Cornelis A. |
| Edizione | [First edition.] |
| Pubbl/distr/stampa | New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 |
| Descrizione fisica | 1 online resource (274 p.) |
| Disciplina | 658.4012 |
| Collana | Strategic management collection |
| Soggetto topico | Strategic planning |
| Soggetto non controllato |
Strategy formulation
corporate strategy business unit strategy competitive advantage business model innovation value creation value proposition markets segmentation positioning value disciplines market participation supply chain infrastructure global management model global industry global branding outsourcing offshoring board of directors |
| ISBN | 1-63157-074-9 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. What is strategy? -- 2. Strategy and performance -- 3. Analyzing the external strategic environment -- 4. Analyzing an industry -- 5. Analyzing a company's strategic resource base -- 6. Formulating business unit strategy -- 7. Business unit strategy: contexts and special dimensions -- 8. Global strategy, fundamentals -- 9. Global strategy, adapting the business model -- 10. The board's role in strategic management -- Notes -- Index. |
| Record Nr. | UNINA-9910807254503321 |
|
De Kluyver Cornelis A.
|
||
| New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2015 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||