Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases |
Autore | Antony Jiju |
Pubbl/distr/stampa | London, : Routledge, 2001 |
Descrizione fisica | 1 online resource (255 p.) |
Disciplina | 658.4013 |
Altri autori (Persone) | PreeceDavid |
Soggetto topico |
Total quality management
Business Management |
Soggetto genere / forma | Electronic books. |
Soggetto non controllato |
kvalitetsstyring
management kvalitetssikring |
ISBN |
1-134-59616-2
1-280-40362-4 0-203-46408-7 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; |
Record Nr. | UNISA-996262842703316 |
Antony Jiju | ||
London, : Routledge, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|
Understanding, managing and implementing quality [[electronic resource] ] : frameworks, techniques and cases |
Autore | Antony Jiju |
Pubbl/distr/stampa | London, : Routledge, 2001 |
Descrizione fisica | 1 online resource (255 p.) |
Disciplina | 658.4013 |
Altri autori (Persone) | PreeceDavid |
Soggetto topico |
Total quality management
Business Management |
Soggetto non controllato |
kvalitetsstyring
management kvalitetssikring |
ISBN |
1-134-59616-2
1-280-40362-4 0-203-46408-7 |
Formato | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione | eng |
Nota di contenuto |
Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; |
Record Nr. | UNISA-996526779103316 |
Antony Jiju | ||
London, : Routledge, 2001 | ||
Materiale a stampa | ||
Lo trovi qui: Univ. di Salerno | ||
|