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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
Connell Julia
|
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Sustainability in the Global-Knowledge Economy
| Sustainability in the Global-Knowledge Economy |
| Autore | Torrent-Sellens Joan |
| Pubbl/distr/stampa | Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 |
| Descrizione fisica | 1 online resource (184 p.) |
| Soggetto topico | Development economics and emerging economies |
| Soggetto non controllato |
Borsa Istanbul
competitiveness complementarities computerized information and database digitalization economic competence economic growth employees Europe 2020 female teleworkers firm value fuel consumption Gross Domestic Product heavy-duty equipment information processes innovative property intangible assets investment policies knowledge economy knowledge management life sustainability ecologies macroeconomic tool mobile phone multiple decrement model natural language processing organizational culture personal information productivity professional information qualitative methods sensor data social labor social listening social media social network social sustainability social work social work centers sustainability sustainable development sustainable development of social work sustainable growth sustainable knowledge Turkey work-life balance |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557620003321 |
|
Torrent-Sellens Joan
|
||
| Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||