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Action Research in Organizations : Participation in Change Processes / / Ass. Prof. em. Ph.D. Marianne Kristiansen, Jørgen Bloch-Poulsen
| Action Research in Organizations : Participation in Change Processes / / Ass. Prof. em. Ph.D. Marianne Kristiansen, Jørgen Bloch-Poulsen |
| Autore | Kristiansen Marianne <1946-, > |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | Leverkusen, : Verlag Barbara Budrich, 2020 |
| Descrizione fisica | 1 online resource (330 pages) |
| Disciplina | 658.406 |
| Soggetto topico |
Aktionsforschung
change process democracy Dialog dialogue employees Gruppen Handlungsforschung involvement Macht Mitarbeiter*innen Mitwirkung Organisationen organizational action research participation power Selbstorganisation self-managing groups Änderungsprozesse |
| Soggetto non controllato | employees |
| ISBN | 3-8474-1663-4 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Preface by Werner Fricke Foreword Introduction Part I: Participation in organizational changes Chapter 1 An example of tensions and dilemmas in organizational action research 'On the infinitely large in the infinitely small' in Team Product Suppor t What and why 1.Tensions between participation as involvement and/ or as co-determination 2.Tensions, positionings and the exercising of power 3.Experimental change of communication patterns in Team Product Support 4.Tensions between the smaller project context and larger organizational, societal and global agendas 5.Tensions in the management of organizational difference through dissensus Reflections Chapter 2 A historical view of employee participation: four understandings What and why 1. Participation in working life: a mixed bag 2. Participation as industrial democracy 3. Two phases of participation as individualized involvement 4. Participation as autonomy 5. Some conclusions Reflections Part II: An empathetic-critical view of participation in organizational action research in the twentieth century- From self-managing groups to co-generation of practical and theoretical change? Chapter 3 Change-oriented social science: Early organizational action research in the USA in the 1940s What and why 1.Aims and perspectives 2.The Harwood studies: Action research at Harwood 3.The Harwood Experiments 4.Discussion of Lewin's view of participation 5.Discussion of Lewin's theory of change 6.Lewin's view of action research: A philosophy of science perspective 7.Some conclusions Reflections Chapter 4 The origin of socio-technical systems thinking- Studies at British coal mines in the 1950s What and why 1.Introduction and aims 2.The Tavistock group's experiences before, during and after the Second World War 3.Initial studies at the Haighmoor mine 4.Follow-up studies in the Durham collieries 5.The new paradigm 6.Socially engaged accompanying research: between research 'on' and research 'with' 7.Conclusion Reflections Chapter 5 Industrial democracy: Experiments in Norway in the 1960s What and why 1.Introduction 2.Background: the democratic endeavour 3.Analysis of two field studies 4.A democratic paradox? 5.Discussion of NIDP as applied research 6.Conclusions Reflections Chapter 6 Democratic dialogues-Dialogue conferences in Norway and Sweden in the 1980s What and why 1.Background 2.Aims and structure 3.The organization of democratic dialogic development processes 4.An example of democratic dialogue 5.Participation in the practical dimension of the research process: deliberation and decision 6.Deliberative democracy and democratic dialogues in organizations 7.Participation and exclusion 8.Exclusion of research from democratic dialogues? 9.Conclusions Reflections Chapter 7 Pragmatic action research-Projects in Spanish cooperatives in the latter half of the 1980s What and why 1.Background 2.Aims and perspectives 3.A characterization of pragmatic action research 4.Organization of participatory action research in Fagor 5.Pragmatic action research as co-generative research 6.Is pragmatic action research a participatory, conventional, applied and/or phronetic science? 7.Conclusions Reflections Chapter 8 Participation, past and future 1. Introduction 2. Differences and similarities between change-oriented social science, STS, NIDP, democratic dialogues and pragmatic action research 3. Action researchers' exercising of power as silent discourse 4. Participation in the future? 5. A child of the Enlightenment? Bibliography Index |
| Record Nr. | UNINA-9910669816303321 |
Kristiansen Marianne <1946-, >
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| Leverkusen, : Verlag Barbara Budrich, 2020 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
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Connell Julia
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| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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Sustainability in the Global-Knowledge Economy
| Sustainability in the Global-Knowledge Economy |
| Autore | Torrent-Sellens Joan |
| Pubbl/distr/stampa | Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 |
| Descrizione fisica | 1 electronic resource (184 p.) |
| Soggetto topico | Development economics & emerging economies |
| Soggetto non controllato |
intangible assets
sustainable growth firm value computerized information and database economic competence innovative property Turkey Borsa Istanbul knowledge management social work sustainable development of social work social work centers multiple decrement model digitalization complementarities sustainability fuel consumption heavy-duty equipment productivity sensor data mobile phone information processes personal information professional information employees social media social listening natural language processing social network sustainable knowledge sustainable development Gross Domestic Product social labor macroeconomic tool investment policies social sustainability work–life balance female teleworkers organizational culture life sustainability ecologies qualitative methods knowledge economy economic growth competitiveness Europe 2020 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910557620003321 |
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Torrent-Sellens Joan
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| Basel, : MDPI - Multidisciplinary Digital Publishing Institute, 2022 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
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