Autore	Rubio Natalia
Pubbl/distr/stampa	MDPI - Multidisciplinary Digital Publishing Institute, 2019
Descrizione fisica	1 online resource (122 p.)
Soggetto non controllato	attachment B2C tourism online behavioural e-loyalty bibliometric analysis brand brand equity brand love commitment consumer consumer engagement customer customer loyalty e-commerce earnings engagement financial performance local food mapping study online booking purchases PLS-SEM purchase intentions re-purchase intentions retail revisit intentions satisfaction shopping experience shopping frequency shopping time structural equation modeling (SEM) transaction costs trust unlisted firms value chain website website quality
ISBN	3-03921-336-9
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Record Nr.	UNINA-9910367758403321

Autore	Field Joy M.
Edizione	[Second edition.]
Pubbl/distr/stampa	New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017
Descrizione fisica	1 online resource (151 pages)
Disciplina	658.812
Collana	Service systems and innovations in business and society collection
Soggetto topico	Customer services
Soggetto genere / forma	Electronic books.
Soggetto non controllato	customer innovation processes self-service services service inventory service process design service provider value co-creation
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- Notes -- References -- Index.
Record Nr.	UNINA-9910136583103321

Autore	Field Joy M
Edizione	[1st ed.]
Pubbl/distr/stampa	[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012
Descrizione fisica	1 online resource (218 p.)
Disciplina	658.812
Collana	Service systems and innovations in business and society collection
Soggetto topico	Customer services
Soggetto genere / forma	Electronic books.
Soggetto non controllato	services processes innovation service process design service provider customer self-service service inventory value co-creation
ISBN	1-283-89506-4 1-60649-305-1
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index.
Record Nr.	UNINA-9910463029903321

Autore	Korda Philippe
Edizione	[1st ed.]
Pubbl/distr/stampa	[New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2011
Descrizione fisica	1 online resource (223 p.)
Disciplina	302.3
Collana	Human resource management and organizational behavior collection
Soggetto topico	Negotiation
Soggetto genere / forma	Electronic books.
Soggetto non controllato	negotiation margin purchasing buyers sellers sales price market concessions target price customer supplier offer balance of power influence deadline risk bid demand request opponent defend negotiation skills bluff negotiation strategy negotiation tricks negotiation tactics tender request for proposal
ISBN	1-78268-108-6 1-60649-307-8
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	Foreword -- Prologue -- Part I. Become an expert: master the five golden rules of negotiation -- 1. The crucial prerequisite -- 2. How to set your initial offer -- 3. How to respond to the other party's initial attacks -- 4. Never make a concession without getting something in return -- 5. How to avoid giving away more than necessary -- 6. How to guide negotiations to a successful conclusion -- Part II. Become a guru: anticipate your opponent's moves -- 7. How to distinguish apparent demands from real demands -- 8. How to shift the balance of power between buyer and seller -- 9. How to avoid the traps of professional negotiators -- 10. How to analyze and exploit decision-making processes -- Part III. Become a legend: develop exceptional negotiating skills -- 11. Get "the enemy" on your side -- 12. How to handle bluffs and detect lies -- 13. Dealing with difficult discussions, tactfully -- 14. "Take it or leave it": how to break the deadlock -- Epilogue -- Appendix: Carl Ritchie applies Margaret Peake's advice -- Notes -- Index.
Record Nr.	UNINA-9910461504303321

Autore	Chan Judy L.
Edizione	[First edition.]
Pubbl/distr/stampa	New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2017
Descrizione fisica	1 online resource (xxiii, 222 pages) : illustrations
Disciplina	362.10973
Collana	Healthcare management collection
Soggetto topico	Patient-centered health care - United States Medical care - United States Medical technology - Social aspects - United States Patient-Centered Care Delivery of Health Care Biomedical Technology
Soggetto genere / forma	Electronic books.
Soggetto non controllato	Affordable Care Act (ACA) big data consumer consumerism consumer profile cost of health care customer EHR adoption health healthcare health information exchange health insurance healthcare transformation interoperability ObamaCare patient patient-turned-consumer precision medicine transparency
ISBN	1-63157-410-8
Formato	Materiale a stampa
Livello bibliografico	Monografia
Lingua di pubblicazione	eng
Nota di contenuto	1. Transformation of healthcare: it's about time and money -- 2. Healthcare joins the 21st century: moving from paper to binary -- 3. We pay and pay for healthcare -- 4. Reframing healthcare delivery: my time and my place -- 5. Consumers are us -- 6. Communication gets a facelift -- 7. In transparency do we trust? -- 8. Right time, right place: improving quality at the point of treatment -- 9. The new old: aging dynamically -- 10. Converging data for better healthcare -- 11. Thoughts on the future -- Appendix: additional resources -- Index.
Record Nr.	UNINA-9910465987903321